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Chapter 3: Customer Information
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This chapter provides information about how to obtain customer service support from Motorola and
describes the type of information you should have available prior to making the support call.
Customer Service Information
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If you have read this document and made every effort to resolve installation or operation issues
yourself and still require help, please contact Motorola System Support Center (SSC) using the
following contact information:
Hours of Operation
7 days a week, 24 hours
Technical Support:
Obtaining Support
Motorola provides technical support services for your system and recommends that you coordinate
warranty and repair activities through the Motorola System Support Center (SSC). When you consult
the Motorola SSC, you increase the likelihood that problems are rectified in a timely fashion and that
warranty requirements are satisfied. Check your contract for specific warranty and service information.
System Information
To be provided with the best possible opportunity for support, collect the following system information
and have it available when obtaining support.
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800-221-7144 (USA)
Location of the system
Date the system was put into service
Software or firmware version information for components of your system
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