Motorola MT7711 User Manual

24x8 cable modem plus ac1900 wifi router plus 2 xfinity phone lines
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Table of Contents
24x8 cable modem
plus AC1900 WiFi router
Model MT7711
+
2 Xfinity®
phone lines
User Manual

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Table of Contents
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  Summary of Contents for Motorola MT7711

  • Page 1 24x8 cable modem plus AC1900 WiFi router Model MT7711 2 Xfinity® phone lines User Manual...
  • Page 2 NOTICE This document contains proprietary information protected by copyright, and this Manual and all the accompanying hardware, software, and documentation are copyrighted. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form.
  • Page 3 CAUTION: These precautions help protect you and your MT7711. Do not put the MT7711 or its power supply in water, since this is a shock • hazard. The MT7711 should normally be installed indoors. If you use it outdoors, •...
  • Page 4: Table Of Contents

    Table of Contents Introduction Quick Start MT7711 ......................9 ACKAGED WITH YOUR ’ ..........................10 S GET STARTED ........................12 REPARE TO ACTIVATE ............................12 CTIVATE ......................14 ONFIGURATION ANAGER ........................... 15 IRELESS OUTER ........................16 ELEPHONE DAPTER ........................17...
  • Page 5: Table Of Contents

    Using a Browser Configuring Your MT7711 to Support Devices and Applications with Special Requirements ........32 AMES LAYED ON ONSOLES AND ECURITY AMERAS ..................... 35 REATE A ORWARDING Changing Wireless Settings ................41 HANGE THE ETWORK AME AND ASSWORD ......................42...
  • Page 6 HAT IF INCOMING PHONE CALLS DO NOT RING ? ..............78 HAT IF MY PHONE ALLER DOESN T DISPLAY A NAME MT7711 ? ............. 78 HAT IF MY HAS BEEN WORKING THEN STOPS WORKING I’ ? .......... 78 HAT IF...
  • Page 7: Introduction

    2.4 and 5 GHz bands. Basic Installation instructions for Model MT7711 are in the Quick Start that comes with Model MT7711 and that is duplicated in Chapter 2 of this User Guide. Model MT7711 has a Configuration Manager that provides a lot of technical information about Model MT7711 and that tells you how to do some useful things as summarized below.
  • Page 8 Chapter 13: VPN (Virtual Private Network) Chapter 14: Troubleshooting Tips...
  • Page 9: Quick Start

    Quick Start Packaged with your MT7711 Power Supply Ethernet Cable RJ11 Phone Cord Coax Wrench ® Velcro Cable Organizer Para una Guía de Inicio Rápido en español, por favor vaya a www.motorolanetwork.com/MT7711ir...
  • Page 10 If you don’t have cable Internet service, please order that from your cable service provider. Comcast Xfinity customers should also order phone service if they want to use the MT7711 phone lines. This phone capability works for Xfinity, but not for most other cable services since they use a different version of PacketCable to deliver their phone service.
  • Page 11 ON/OFF button POWER Connect the supplied power supply between the power jack and an electrical outlet. If you have Xfinity PHONE (TEL 1-2) phone service, you can connect telephones to either or both of these phone jacks. ETHERNET (LAN 1-4) You can connect a computer, HDTV, game station, or other Ethernet-capable device to any of...
  • Page 12: P Repare To Activate

    If you connect wirelessly, you’ll need the unique Wireless Network Name and Password printed on the bottom of your MT7711. You’ll use these in setting up your wireless device to connect to the MT7711. Once you’ve connected, you can open the browser of that wireless device.
  • Page 13 If you have Xfinity phone service and want to use that, make sure the MT7711’s Tel1 light is ON. (You may have to wait a few minutes after power-up.) Then plug a phone into the Tel1 port. Take the phone off-hook, and confirm there is a dial tone.
  • Page 14: C Onfiguration M Anager

    Configuration Manager You may not need to use the MT7711’s Configuration Manager. Here are some reasons for using it: • You want to change the wireless network name and password. For instance, maybe you want a more easily remembered name, or you're replacing a router and want to use your existing WiFi Network Name (SSID) and/or WiFi Password/Key instead of the unique ones that come with the MT7711.
  • Page 15: W Ireless R Outer

    Please keep these things in mind: • Where possible, put the MT7711 in a central place so that it’s not too far away from your wireless devices that need Internet access. • Try to avoid interference from Bluetooth headsets and stereos, microwave ovens, WiFi-capable printers, and 2.4 GHz cordless phones and base...
  • Page 16: T Elephone A Dapter

    Additional details can be found in the Telephone Adapter chapter. The Battery Purchase or Replacement section describes how you can make sure you have phone service even if your MT7711 loses power.
  • Page 17: Front Panel Light

    Front Panel Lights During Power up, the lights will blink for several minutes. LIGHT COLOR DESCRIPTION MT7711 power off or OFF: on battery back-up Green Power MT7711 power on OFF: On battery back-up Green Scanning for DS channel Blinking: Green ON: Connected on 1...
  • Page 18 After boot-up, WPS is OFF: OFF (not being used). Blinking: WPS is in discovery mode. Green Light will remain solid for 5 minutes after WPS configuration is successful. OFF: Phone service not provisioned.* Registration in process Blinking: Green OR Phone off-hook / Call TEL1 &...
  • Page 19: B Attery P Urchase Or R Eplacement

    MT7711, and not into a power jack. Another way to handle loss of AC power is to plug the MT7711 into an Uninterruptible Power Supply (UPS). In that case the amount of talk time and...
  • Page 20: Telephone Adapter

    If they don’t get dial tone, it’s safe to connect a phone cord from one of the line’s jacks to an MT7711 phone jack. After you do that and power up the MT7711, all the phones on that line should get dial tone.
  • Page 21: T Elephone L Ights

    Telephone Lights Here is a table describing the behavior of the Tel1 and Tel2 Lights: Blinking: Registration in process Phone on-hook / Ready for calls Green Slow Phone off-hook / Call TEL1 & TEL2 Blinking: active OFF: Phone service not provisioned Note the lights are solid for each line when voice service is provisioned and ready.
  • Page 22: O Perating On B Attery P Ower After P Ower L Oss

    During battery backup, the Battery light will remain ON until it is almost depleted. Then it will go into a Fast Blinking mode until it is exhausted. The Battery Purchase or Replacement section on page 19 describes how you can make sure you have phone service even if your MT7711 loses power.
  • Page 23: Modem/Router

    Alternate Ways to Connect Your Coax Cable As summarized in the Quick Start, one important connection is the coaxial cable connection that carries your cable Internet service to your MT7711. Here are the main ways you can make that connection: Use the loose end of an available “live”...
  • Page 24: C Onnecting A D Evice Via E Thernet

    Wireless devices vary, but they all have a Wireless Settings area. There you should first select the wireless network you want, namely the wireless network name or Guest network name of the MT7711. Now enter the password for your wireless network. Make sure to turn wireless ON on your...
  • Page 25: Setting Up An Hdtv, Streaming Media Device Or Other Device

    Network section. In that section you may need to specify that you have an Ethernet connection if that’s how you connect to the MT7711. If you want to connect wirelessly to the MT7711, you’ll need to select its wireless network name and then enter its wireless password.
  • Page 26: Using A Browser

    Browser Model MT7711 has a Configuration Manager that provides a lot of technical information about Model MT7711 and that tells you how to do some useful things. Please note that some users will never need to use the Configuration Manager.
  • Page 27 You should see this page: Type admin in the Username field. Type motorola in the Password field.
  • Page 28 Click the Login button.
  • Page 29 This should bring you to the Basic Status and Settings page shown below. The Basic Status and Settings page gives you information about your Internet connection, lets you view and modify your WiFi privacy settings, and shows you basic information about your cable modem’s addresses and software version.
  • Page 30 You can return to the Basic Status and Settings page from any Advanced page by clicking the Motorola stylized M Logo in the upper left-hand corner of the page. Note the circled (i) ‘information’ icons to the right of the page. You can click the icons for descriptions of entries: The information icons appear on every page, including Advanced pages.
  • Page 31 The Advanced pages include more detailed status information, as well as exhaustive configuration options for the WiFi, Router and Firewall functions of your device. In addition, there is a Parental Control page, and pages to set up Virtual Private Networks (VPNs). Click the Advanced button.
  • Page 32 Configuring Your MT7711 to Support Devices and Applications with Special Requirements For Games Played on Game Consoles and PCs, and Security Cameras Devices including game consoles and security cameras often require special router settings to work correctly. This may also be true of games that you play on a PC or another device.
  • Page 33 You can create forwarding rules for both IPv4 and IPv6 environments. These rules determine how data flows from the address to specified LAN addresses and ports. In this document we will describe how to create a rule for an IPv4 network.
  • Page 34 Review your game or device documentation to find the port or ports that need to be forwarded. Also, determine the IP Address that your device is using. You game or device documentation should show you where to find this. Your game or device may need more than one port to be forwarded. In some cases, the ports will be numbered sequentially, in a range.
  • Page 35: To Create A Port Forwarding Rule

    To Create a Port Forwarding Rule Under Local IP Address, enter the address of the game station, PC or other device. In the case of a security camera, enter the address of the camera’s DVR. Under Local Start Port, enter the starting port that your device or game needs.
  • Page 36 For games and game consoles, you may also need to enable UPnP and to set the Firewall to OFF.
  • Page 37 Check the UPnP Enable box, and click Save at the top of the Router Selections box.
  • Page 38 Select OFF in the IPv4 Firewall Protection pulldown, and click Save.
  • Page 39: Changing Wireless Settings

    (laptops, smartphones, etc.) with your MT7711’s wireless network names and password to connect the devices to the Primary Network on your MT7711. (You may want to enable a separate Guest Network or Networks for visitors and others for whom you want to provide Internet access without also providing access to your computers and other devices connected to your network.)
  • Page 40 This will bring you to the Basic Status and Settings page where you can change your network name and password:...
  • Page 41: To Change The Network Name And Password

    To Change the Network Name and Password For the 5 GHz band: 1 Select and delete the old Network Name in the Wi-Fi Privacy Settings section, then type in the new Network Name. 2 Click the Save button. 3 You can click the Show Key box to check your typing for Password. 4 Select and delete the old Password, then type in the new Password.
  • Page 42: W Ireless G Uest N Etworks

    5. In summary, you type 192.168.0.1 in the address bar of your browser, go to that address, enter the Username admin and Password motorola, then click the Login button. This will bring you to the Basic Status and Settings page. Click the Advanced button in the upper right.
  • Page 43 To configure and enable a Guest Network on the 2.4 GHz band, first select the 2.4 GHz tab, and then: 1 Select the desired Guest Network (there are two available for each band). 2 Click the Save button. 3 Select Enabled and click Save to enable the selected Guest Network.
  • Page 44 To configure and enable a Guest Network on the 5 GHz band, first select the 5 GHz tab, and then repeat the steps above. Network Name can be from 6 - 32 characters long. You can use the upper and lower case letters (a – z and A – Z), numbers (0 - 9) and special characters (e.g.
  • Page 45: Changing Firewall Settings

    Changing Firewall Settings A Firewall helps protect your Model MT7711 and the devices attached to it from harm from outsiders connecting via the Internet. Model MT7711 comes with reasonable firewall settings. The firewall allows all normal traffic to pass, but protects against well-known attacks. Normally you just leave the firewall settings in place.
  • Page 46 The firewall lets you set your protection level through IPv4 Firewall Protection, for example. By default, with the Low setting, all services are allowed. If you select Medium or High protection, the firewall will block all outgoing services except those listed in the List of Allowed Services at the bottom of the page. Select the desired protection level, and click Save.
  • Page 47: Tuning Wireless Performance

    Bluetooth transmitters (e.g. for headsets), or a neighbor’s wireless router. For example, in an apartment an MT7711 could be only feet away from a neighbor’s device on the other side of a shared wall.
  • Page 48 Select the Wireless Scan/Bridge page. Hover over the Wireless menu item to bring the Wireless submenu options into view, then click the Scan/Bridge submenu option. This brings you to the Wireless Scan/Bridge page:...
  • Page 49: For The 2.4 Ghz Band:

    Select the tab for the band you want to scan, 2.4 GHz or 5 GHz. Then click the “Scan Wireless APs” button at the bottom of the page. This will pop up the wireless Scan Results table: Note that as in these sample Scan Results, you may need to scroll down to see all neighboring networks.
  • Page 50 If there are very few neighboring wireless devices in your location, you should follow the rule of choosing a channel separated by 5 from all other channels. For example, if there are two neighboring networks using channels 6 and 11, you should choose channel 1. If there are many neighboring networks, you may find that most use channels 1, 6 and 11.
  • Page 51 Select the tab for the band you want to change. Then select the desired channel from the Channel pulldown, and click Save. Wait for a minute or so for client devices to resynchronize to the new channel. Check to see whether wireless performance has improved. If not, you can try another channel selection.
  • Page 52: Wifi Multimedia (Wmm)

    WiFi Multimedia (WMM) Another possible way to improve performance is to change WiFi Multimedia (WMM) settings. From the Wireless menu, click the WMM submenu:...
  • Page 54 WMM is designed to provide Quality of Service (QoS) support for multi-media traffic on your network. The multi-media applications must also support WMM. When they do, WMM facilitates smoother traffic flow for these traffic types. WMM cannot be turned off. If you find wireless traffic is not flowing well, you can turn on No-Acknowledgement.
  • Page 55: Parental Control

    Manager as described in chapter 6. In summary, you type 192.168.0.1 in the address bar of your browser, go to that address, enter the Username admin and Password motorola, then click the Login button. This will bring you to the Basic Status and Settings page. Click the Advanced button in the upper right.
  • Page 56 Note that Parental Control is Disabled by default. You should leave it disabled until you have set up all desired Whitelists and Blacklists. Enable Parental Control once the Whitelist and Blacklist settings are complete. Select Enable, and then Save. If you need to modify the Whitelists or Blacklists, first Disable Parental Control and Save.
  • Page 57: S Etting Up A B Lacklist

    You may also find the device’s MAC Address by looking at the client list on your MT7711. Click Basic Router  DHCP and look at the MAC Addresses in the DHCP Client List: You may have to do a little sleuthing to find your device’s MAC Address, for example by turning the device off and on again to see which MAC Address is removed and then restored to the list.
  • Page 58 leave this selection at the default setting, BOTH. Here is an example entry to block access to BadSite.com at all times: Finally, make sure to check the Enable box, and click the Save button. Click the + sign to add another site to block for this device: Now you can add another site, for example WorseSite.com, to the Blacklist:...
  • Page 59: S Etting Up A W Hitelist

    Remember to click Save. Click the + sign again to add more sites if you like. Click the Add button to configure a blacklist for another device, if you like. When you have completed all Blacklists, remember to Enable Parental Control at the top of the page, and click Save.
  • Page 60 Finally, make sure to check the Enable box, and click the Save button. Here is an example entry to allow access to Jill_Site.com from 4:00 pm to 8:00 Now you can add another device, for example Joey’s PC, to the Whitelist. First click the Add button.
  • Page 61 Click the Add button to configure a Whitelist for yet another device, if you like. When you have completed all Whitelists, remember to Enable Parental Control at the top of the page, and click Save.
  • Page 62 Setting up Times When Internet Access is Allowed and Not Allowed Before you make any changes, make sure Parental Control at the top of the page is Disabled, and click Save if you had to change this. You can set up times when Internet is allowed by configuring a Whitelist entry with a universal URL.
  • Page 63 Now set the start and end times of when you want to allow the device to have Internet access. Here is an example of entries to allow Internet access in an after-school period from 5:00 pm to 10:00 pm. We have named the sample entry AfterSch: Make sure to check the Enable box, and click the Save button.
  • Page 64: Vpn (Virtual Private Network)

    VPN connection from a computer. When a computer provisioned for this type of VPN connection is connected behind the MT7711, the MT7711 must pass through the VPN traffic. The MT7711 is configured by default for VPN pass-through. (The IPsec and PPTP Pass-through settings on the AdvancedOptions page respectively enable...
  • Page 65 To summarize, the MT7711 supports: • VPN Pass-through (for clients connected behind the device that need to access for example a corporate network)
  • Page 66 Termination of VPN clients via PPTP & L2TP (The MT7711 can be • configured as a VPN server in a small office or similar environment. Clients located on the Internet can connect to the small office network through VPN tunnels terminated at the MT7711.)
  • Page 67 Site-to-Site VPN via IPsec (the MT7711 can be configured to create a • tunnel for all devices on the MT7711's LAN side to connect to a corporate network). The MT7711 will NOT support termination of client VPN connections via •...
  • Page 68 When the MT7711 is configured as a VPN endpoint, devices that connect to the endpoint will need to know the IP Address of the MT7711. You can find this address on the Status  Connections page. To provide the most stable VPN connections, the MT7711’s router should be provisioned with...
  • Page 69: C Hanging Y Our Mt7711' S U Sername And P Assword

    Password, and Resetting to Factory Defaults Changing Your MT7711’s Username and Password To change your MT7711’s Username and Password, first log into the Configuration Manager as described in chapter 6. In summary, you type 192.168.0.1 in the address bar of your browser, go to that address, enter the Username admin and Password motorola, then click the Login button.
  • Page 70 You will need to enter the Current Username and Password, and then the new Username and Password. Your new Password will have to be entered twice. Both the Username and Password fields accept entries up to 15 characters long. Both Username and Password may include lower- and upper-case letters (a –...
  • Page 71: R Esetting To F Actory D Efaults

    Resetting to Factory Defaults There may be occasions when you need to reset your cable modem/router to factory defaults, for example if you have changed the Username and Password and lost the new values. Note that if you reset your device to its factory defaults, you will lose any changes you have made to settings in the device.
  • Page 72 To do this, first log into the Configuration Manager. In summary, you type 192.168.0.1 in the address bar of your browser, go to that address, enter the Username admin and Password motorola, then click the Login button. This will bring you to the Basic Status and Settings page. Click the Advanced button in the upper right.
  • Page 73 If you need to support WEP, follow these steps. Disable all WPA, WPA-PSK, WPA2, and WPA2-PSK entries. Make sure to click Save for each entry you change. Under 802.11n Mode Enable/Disable, select Disable from the pulldown. Click Save. Find the tab WEP Security Settings. In the field PassPhrase, enter a sequence of letters.
  • Page 74 About Wireless Security There are two basic wireless security modes: WPA and WEP. There are two versions of WPA: WPA and WPA2. When configured as part of a typical home or small office network, WPA and WPA2 require a Pre-Shared Key, or PSK. These modes are typically called WPA-PSK and WPA2-PSK, respectively, though sometimes they’re just called WPA and WPA2.
  • Page 75 How to Tell if Your Clients Support WPA2 You can check to see if all other clients that you plan to put on the network support WPA2. You can do this by checking the manual that came with each device or by checking the configuration software for the installed device. Look under Security or Encryption or Setup or Advanced Features.
  • Page 76 What if I can’t make an Internet connection right after installation? • First turn your MT7711 off for at least 8 seconds, then on, to see if that fixes the problem. Check the connections you’ve made to your MT7711. Power and coax •...
  • Page 77 What if my phone has no dial tone? • Make sure your phone is plugged into a Tel port on your MT7711. • Check the connection both at the MT7711 and at the phone.
  • Page 78 What if my MT7711 has been working then stops working? • First turn your MT7711 off for at least 8 seconds, then on, to see if that fixes the problem. • If the MT7711’s lights don’t come on, check that the modem is getting power from its power cube and that the MT7711’s power button is on.
  • Page 79 This lets you see whether your home’s cabling is a problem. • If you’re using a splitter with your MT7711, try the MT7711 without the splitter to see if that helps. If it does, you may need to get a better splitter, one with a top frequency of at least 1,000 MHz.
  • Page 80 1. Where possible, put the MT7711 as far away as possible from interfering devices such as Bluetooth transmitters and neighbors’ WiFi routers. 2. To try to pick a less used wireless channel for your MT7711, first go in to your MT7711’s Configuration Manager.
  • Page 81: Limited Warranty

    Support We like to help. Please visit our support Website or call our support specialists. Our Website has our Motorola Mentor information, and also provides returns and warranty information. www.motorolanetwork.com/support Email: support@motorolanetwork.com Phone: 800-753-0797 or 617-753-0562 Limited Warranty MTRLC LLC warrants this product against defects in material and workmanship for a warranty period of 2 years.
  • Page 82 Compliance FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 83 DC input connector is center-pin positive polarity. MTRLC LLC PO Box 121147 Boston, MA 02112-1147 ©MTRLC LLC 2018. MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. and are used under license. All rights reserved. 27792-A/2708...