Manufacturer's Limited Warranty; What Is Not Covered; Warranty Period; How To Get Warranty Service - Vertu RM-389V User Manual

Manufacturer's limited warranty

NOTE! This Limited Warranty does not affect your legal (statutory) rights under your
applicable national laws relating to the sale of consumer products.
Vertu provides this Limited Warranty to you who have purchased the Vertu product(s)
included in the sales package ("Product").
Vertu warrants to you that during the warranty period Vertu or a Vertu authorized service
company will in a commercially reasonable time remedy defects in materials, design and
workmanship free of charge by repairing or, should Vertu in its discretion deem it
necessary, replacing the Product in accordance with this Limited Warranty (unless
otherwise required by law).
Warranty peri od
The warranty period starts at the time of Product's original purchase by the first end-user.
The Product may consist of several different parts and different parts may be covered by
a different warranty period (hereinafter "Warranty Period"). The different Warranty
Periods are:
a) Twenty-four (24) months for the mobile device and twelve (12) months for accessories
(whether included in the mobile device sales package or sold separately) other than the
consumable parts and accessories listed in (b) and (c) below;
b) six (6) months for the following consumable parts and accessories batteries, chargers,
cables and covers; and
c) ninety (90) days for the media on which any software is provided, e.g. CD-rom,
memory card.
As far as your national laws permit, the Warranty Period will not be extended or renewed
or otherwise affected due to subsequent resale, Vertu authorized repair or replacement of
the Product. However, part(s) repaired or replacement product during the Warranty
Period will be warranted for the remainder of the original Warranty Period or for sixty (60)
days from the date of repair or replacement, whichever is longer.

How to get warranty service

If you wish to make a claim under this Limited Warranty, please return your Product or the
affected part (if it is not the entire Product) to a Vertu authorized service company. You
can call a Vertu call centre (national or premium rates may apply) for further details on
how to make a claim. Information about Vertu authorized service companies and call
centres can be found in the sales package, or at local Vertu web pages, where available.
Any claim under this Limited Warranty is subject to you notifying Vertu or a Vertu
authorized service company of the alleged defect within a reasonable time of it having
come to your attention and in any event no later than before the expiry of the Warranty
Period.
When making a claim under this Limited Warranty you will be required to provide:
a) the Product (or the affected part) and
b) the original proof of purchase, which clearly indicates the name and address of the
seller, the date and place of purchase, the product type and the IMEI or other serial
number.
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What is not covered?

1. This Limited Warranty does not cover user manuals or any third party software,
settings, content, data or links, whether included or downloaded in the Product, whether
included during instalment, assembly, shipping or at any other time in the delivery chain or
otherwise and in any way acquired by you. Vertu does not warrant that any Vertu software
will meet your requirements, will work in combination with any hardware or software
provided by a third party, that the operation of any software will be uninterrupted or error
free or that any defects in the software are correctable or will be corrected.
2. This Limited Warranty does not cover a) normal wear and tear (including, without
limitation, wear and tear of camera lenses, batteries or displays), b) defects caused by
rough handling (including, without limitation, defects caused by sharp items, by bending,
compressing or dropping, etc.), or c) defects or damage caused by misuse of the Product,
including use that is contrary to the instructions provided by Vertu (e.g. as set out in the
Product's user guide) and/or e) other acts beyond the reasonable control of Vertu.
3. This Limited Warranty does not cover defects or alleged defects caused by the fact
that the Product was used with, or connected to, any product, accessory, software and/
or service not manufactured, or supplied by Vertu or was used otherwise than for its
intended use. Defects can be caused by viruses from your or from a third party's
unauthorised access to services, other accounts, computer systems or networks. This
unauthorised access can take place through hacking, password mining or through a
variety of other means.
4. This Limited Warranty does not cover defects caused by the fact that the battery has
been short-circuited or by the fact that the seals of the battery enclosure or the cells are
broken or show evidence of tampering or by the fact that the battery has been used in
equipment other than those for which it has been specified.
5. This Limited Warranty is not enforceable if the Product has been opened, modified or
repaired by anyone other than an authorized service centre, if it is repaired using
unauthorised spare parts or if the Product's serial number, the mobile accessory date
code or the IMEI number has been removed, erased, defaced, altered or are illegible in
any way and this shall be determined in the sole discretion of Vertu.
6. This Limited Warranty is not enforceable if the Product has been exposed to moisture,
to dampness or to extreme thermal or environmental conditions or to rapid changes in
such conditions, to corrosion, to oxidation, to spillage of food or liquid or to influence from
chemical products.

Oth er i mpo rt ant notices

A third party, independent operator provides the SIM card and cellular and/or other
network or system on which the Product operates. Therefore, Vertu will not accept
responsibility under this warranty for the operation, availability, coverage, services or
range of the cellular or other network or system. Before Vertu or Vertu authorized service
company can repair or replace the Product the operator may need to unlock any SIM-lock
or other lock that may have been added to lock the Product to a specific network or
operator. In such situations kindly contact first your operator to unlock the Product.
Please remember to make back-up copies or keep written records of all important
content and data stored in your Product, because content and data may be lost during
repair or replacement of the Product. Vertu, in a manner consistent with the provisions of
the section entitled "Limitation of Vertu's Liability" below, shall not under any circumstances
be liable, either expressly or impliedly, for any damages or losses of any kind whatsoever
resulting from loss of, damage to, or corruption of, content or data during repair or
replacement of the Product.
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