Vertu RM-389V User Manual page 14

6. Payment for Services
Please note that some Suppliers may charge you a deposit, entry fee or other sum for the
services they provide. You will be solely liable for payment of any such sums. At your request
Vertu will authorise Suppliers to debit your nominated credit/debit or charge card in order for
you to take advantage of their services.
7. Availability of Services
Vertu aims to ensure that the services remain available at all times and will use reasonable
endeavours to ensure that you receive the most from your membership. If any of the services
become unavailable, we will do all we can to ensure that prior commitments are honoured to the
fullest extent possible, but shall not be responsible for any actions of Suppliers outside Vertu's
reasonable control. From time to time the procurement or provision of certain services may incur
a VC handling charge of which you will be notified - in these cases you hereby authorise Vertu to
debit your nominated credit/debit or charge card with any such handling charges. Unless
otherwise agreed by the Supplier, you shall not be entitled to cancel any services requested
where, on your instructions, performance has already begun.
8. Right of Withdrawal
Vertu reserves the right to withdraw any service that may be offered and/or to refuse to supply
any service requested.
9. Requests
If Vertu is unable to deal with any request, it will inform you as soon as reasonably practicable.
10. Dealing with VC Suppliers
Suppliers are responsible for providing you with the goods and services you select. Vertu will
assist you in any way it can in all of your dealings with Suppliers.
11. Personal Membership
VC membership is personal to the registered Vertu phone user. You are responsible for
ensuring that no one (other than your personal assistant, where applicable) uses your
membership to access membership services and benefits.
12. Cancellation of Membership
Vertu reserves the absolute right to cancel or suspend your membership (at its sole discretion)
for any reason whatsoever. If Vertu cancels your membership it shall refund the balance of the
annual subscription fee, if any, on a time apportionment basis in respect of the unexpired period
to which the annual subscription fee applies.
13. Changes to Terms and Conditions
Vertu may vary these Terms and Conditions from time to time. Vertu will notify you of any
changes in a timely manner. Notification will be by some or all of the following media:
newsletter;
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mail;
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e-mail or other personal delivery service.
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14. Payment Details
If we do not have your credit/debit or charge card details we may not be able to provide or
procure those benefits, goods or services that require payment.
You may only make transactions using VC during your period of membership. When ordering a
product or service you will be required to provide your credit/debit or charge card details. You
undertake that all details you provide to us for the purpose of booking, ordering or purchasing
goods or services are correct, that the credit/debit or charge card you are using is your own and
that there are sufficient funds to cover the cost of the product or the service.
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15. Supply of Details
Vertu may pass on your credit/debit or charge card and any other essential booking details to its
agents, employees, subcontractors and Suppliers, and you consent to us passing on such
details to deal with your orders. You must inform Vertu as soon as possible of any changes to
the details supplied by you.
16. Payments Due
The purchase price of all products and services obtained through VC is due for payment on
acceptance of your order by Vertu and/or a Supplier, as applicable.
17. Delivery
By placing your order for a product or service through VC you agree that the time taken for
delivery or performance shall be as stipulated when the purchase is made. We want you to get
your order as soon as possible. If delivery or performance will take longer than the time set out
(or the product or services are unavailable), the Supplier (or Vertu acting for the Supplier) will
notify you of this at the earliest opportunity and you will have the unequivocal right to withdraw
your order and receive a full refund.
18. Limited Warranty
Vertu warrants to you that Vertu shall use its reasonable endeavours to provide the VC services
with reasonable care and skill and, as far as reasonably possible, in accordance with your
request and instructions from time to time. Where Vertu supplies you with any goods or
services supplied by a third party, then Vertu is acting as your agent in sourcing the goods or
services. Vertu will use reasonable care in selecting the Supplier and ensuring the order is
placed in accordance with your wishes. For the avoidance of doubt, Vertu does not and will not
provide any representations or recommendations in relation to any of the information and
suggestions comprised within the VC services. You are deemed to be responsible for, and shall
use your own skill and judgement as to, the quality, value and suitability of such information and
suggestions in relation to deciding whether to enter into any contract with any third party for the
supply of services or sale of goods.
19. Vertu as Agent
Your contract for the purchase of products or services is made with the relevant Supplier only.
Vertu acts as an agent for the Supplier and, unless expressly provided otherwise, all your rights
and remedies are against the Supplier.
20. Disclaimers
Vertu will not be responsible for products and services offered by Vertu as agents for the
Suppliers or for any aspect of the relationship between you and any particular Supplier. Vertu
will however do everything it reasonably can to assist you in any dealings you have with the
Supplier.
You agree that any contract entered into by you with any of the Suppliers is an independent
contract. Vertu hereby disclaims any and all liability for any act or omission of any Supplier or any
loss incurred by you as a result of any act or omission of a Supplier whether or not arranged
through VC.
21. Limitation of Liability
Vertu accepts no liability for any losses or claims arising from any inability to contact VC or any
failure to complete a transaction.
Save in respect of death and personal injury caused by the negligence of Vertu or as expressly
provided for in these Terms and Conditions, Vertu shall not be liable for any loss, cost, expense
or damage of any nature whatever (whether direct or indirect) resulting from the provision of the
Services or your reliance upon the information and suggestions provided by Vertu hereunder
and the resulting supply of goods and services to you by any third party.
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