System Troubleshooting; Result Readings; Error Messages - Active Care Medical TD-4121 Owner's Manual

SYSTEM TROUBLESHOOTING

If you follow the recommended action but the problem persists, or error messages
other than the ones below appear, please call your local customer service. Do not
attempt to try to repair the meter yourself and never try to disassemble the meter
under any circumstances.

Result Readings

MESSAGE
LOW
HIGH

Error Messages

MESSAGE
used Strip
Timeout
Sample not enough
Glucose module Error
GPRS module Error
EEPROM Error
Wrong BGM Version
ACode Error
Rcode Error
HCT-Value error
ExpiryDate Error
Internet Error
Server No Responded
WHAT IT MEANS
< 20 mg/dL (1.1 mmol/L)
> 600 mg/dL (33.1 mmol/L)
WHAT IT MEANS
Appears when a used
test strip is inserted.
The procedure has
taken too long.
Appears when the
amount of blood taken
is not enough.
Problem with the
meter.
Problem with the
meter or the strip.
Internet connection
failure.
37
WHAT TO DO
Repeat the test with a new test
strip. Contact the service center if
the problem persists.
Reboot the meter, or contact
service center for assistance if the
problem persists.
Repeat the test with a new test
strip. Contact the service center if
the problem persists.
Please try again later or contact
your service provider.