Canon VIXIA HF G21 Instruction Manual page 124

Troubleshooting
Recording
Pressing the START/STOP button will not start recording.
- You cannot record while the camcorder is writing previous recordings onto a memory card
(while the ACCESS indicator is on or flashing). Wait until the camcorder has finished.
- The memory card is full or it already contains 3,999 scenes (the maximum number of scenes
for AVCHD movies). Delete some recordings (A 92, 101) or initialize the memory card (A 29)
to free some space.
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- The file numbers have reached their maximum value. Insert a new memory card in to the
camcorder and set [FUNC.]
The point where the START/STOP button was pressed does not match the beginning/end of
the recording.
- There may be a slight interval between pressing the START/STOP button and the actual start/
end of recording. This is not a malfunction.
The camcorder will not focus.
- Autofocus does not work on the subject. Focus manually (A 44).
- The lens or Instant AF sensor is dirty. Clean the lens or sensor with a soft lens-cleaning cloth
(A 136). Never use tissue paper to clean the lens.
When a subject flits across in front of the lens, the image appears slightly bent.
- This is a phenomenon typical of CMOS image sensors. When a subject crosses very quickly in
front of the camcorder, the image may seem slightly warped. This is not a malfunction.
Changing the operating mode between recording (Ü)/record standby (Ñ)/playback (Ð) takes
longer than usual.
- When the memory card contains a large number of scenes, some operations may take longer
than usual. Save your recordings (A 102) and initialize the memory card (A 29).
Movies or photos cannot be recorded properly.
- This may occur as movies and photos are recorded/deleted over time. Save your recordings
(A 102) and initialize the memory card (A 29).
Cannot record a photo while recording movies.
- You cannot take photos in
After using the camcorder for a long time, it becomes hot.
- The camcorder may become hot after using it continuously for long periods of time; this is not
a malfunction. If the camcorder becomes unusually hot or it becomes hot after using it only for
a short while, it may indicate a problem with the camcorder. Consult a Canon Service Center.
Playback
Cannot delete a scene.
- You may not be able to delete scenes recorded or edited using another device.
Deleting scenes takes longer than usual.
- When the memory card contains a large number of scenes, some operations may take longer
than usual. Save your recordings (A 102) and initialize the memory card (A 29).
Cannot divide scenes
- You cannot divide scenes recorded or edited using another device and then transferred to a
memory card connected to the computer.
- The memory card is full. Delete some recordings (A 92, 101) to free some space.
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[MENU]
mode.
[File Numbering] to [Reset].