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CyberData 011313 Operation Manual

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The IP Endpoint Company
PoE Digital Clock
Operations Guide
Part #011313
Document Part #931080C
for Firmware Version 1.2.3.31
CyberData Corporation
3 Justin Court
Monterey, CA 93940
(831) 373-2601

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  • Page 1 The IP Endpoint Company  PoE Digital Clock Operations Guide Part #011313 Document Part #931080C for Firmware Version 1.2.3.31 CyberData Corporation 3 Justin Court Monterey, CA 93940 (831) 373-2601...
  • Page 2 CyberData Corporation. This manual, and the products, software, firmware, and/or hardware described in this manual are the property of CyberData Corporation, provided under the terms of an agreement between CyberData Corporation and recipient of this manual, and their use is subject to that agreement and its terms.
  • Page 3 Browsers Supported The following browsers have been tested against firmware version 1.2.3.31: • Internet Explorer (version: 10) • Firefox (also called Mozilla Firefox) (version: 23.0.1 and 25.0) • Chrome (version: 29.0.1547.66 m) • Safari (version: 5.1.7) Operations Guide 931080C CyberData Corporation...
  • Page 4 Potential safety hazards are identified in this manual through the use of words Danger, Warning, and Caution, the specific hazard type, and pictorial alert icons. CyberData Corporation 931080C Operations Guide...

  • Page 5: Important Safety Instructions

    To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. GENERAL ALERT Warning The PoE connector is intended for intra-building connections only and does not route to the outside plant. GENERAL ALERT CyberData Corporation 931080C Operations Guide...

  • Page 6: Table Of Contents

    2.3.17 <Gateway> .........................30 2.3.18 <IPAddr> ........................30 2.3.19 <Intensity> ........................30 2.3.20 <MacAddr> .........................30 2.3.21 <NTPEpoch> ......................30 2.3.22 <NTPInterval> ......................30 2.3.23 <NTPIP> ........................30 2.3.24 <NTPUpdate> ......................31 2.3.25 <NTPURL> .........................31 2.3.26 <PacketType> ......................31 2.3.27 <ProductName> ......................31 2.3.28 <ProductType> ......................31 Operations Guide 931080C CyberData Corporation...
  • Page 7 2.3.38 <__TIME__> ......................32 2.4 Change Log ........................32 Appendix 1 Troubleshooting/Technical Support 1 Frequently Asked Questions (FAQ) .................... A 1 Documentation ........................... A 1 Contact Information ........................B 1 Warranty and RMA Information ....................B Index Operations Guide 931080C CyberData Corporation...

  • Page 8: Chapter 1 Poe Digital Clock Configuration Utility

    1 PoE Digital Clock Configuration Utility 1.1 Introduction The PoE Digital Clock Configuration Utility is Windows-based software used for discovering, configuring, and functional testing the CyberData PoE Digital Clock. You can download the configuration utility program from the following webpage: http://www.cyberdata.net/voip/011313/ 1.2 Error Codes...

  • Page 9: Main Dialog

    PoE Digital Clock Configuration Utility Main Dialog 1.4 Main Dialog Double-click on the configuration utility shortcut to open the configuration utility program. The Main Dialog shown in Figure 1-2 appears. Figure 1-2. Main Dialog Operations Guide 931080C CyberData Corporation...
  • Page 10 The Progress Bar and Discovery Progress Bar are constantly being updated. If an error occurs Discovery Progress Bar during Discovery, Configuration, or Testing, messages appearing in the Progress Bars will show the cause of the error. Operations Guide 931080C CyberData Corporation...

  • Page 11: Discovery Dialog

    If more than one PoE Digital Clock appears on the list, click anywhere the list entry to select which PoE Digital Clock is to be Configured or Tested. Then click the Network Configure Button Test Monitor Button to open the Network Configuration Dialog Test Monitor Dialog. Operations Guide 931080C CyberData Corporation...

  • Page 12: Network Configuration Dialog

    (see Figure 1-4). Network Configuration Dialog allows you to configure the PoE Digital Clock name and LAN connection variables. Figure 1-4. Network Configuration Dialog Configuration Dialog Device Name Command Port Use DHCP Network Configure button Operations Guide 931080C CyberData Corporation...
  • Page 13 TCP command port connection. The Announce feature is a method by which the PoE Digital Clock can be detected by a Host without broadcasting a Discover Request. Operations Guide 931080C CyberData Corporation...

  • Page 14: Static Ip Configuration

    Note that IP Address, Subnet Mask, and Default Gateway fields (Figure 1-5) are now enabled for change and that the DNS Host Name field is disabled. Figure 1-5. Network Configuration (Static IP) Dialog IP Address DNS Host Name Subnet Mask Default Gateway Use DHCP Operations Guide 931080C CyberData Corporation...

  • Page 15: Configuration Updated Dialog

    Wait 15 seconds for the PoE Digital Clock to implement configuration changes then click on the OK button. A scan of PoE Digital Clocks will automatically be started, and then the Main Dialog (Figure 1-2) will appear. Operations Guide 931080C CyberData Corporation...

  • Page 16: Test Monitor Dialog

    Figure 1-7. Test Monitor Dialog Firmware Load Configuration  Load Configuration  Dump Get Status Set Clock Use Host TZ, DST, Date & Time Time Zone Format Daylight Savings Colon Intensity NTP Update Battery V. Firmware V. Build Operations Guide 931080C CyberData Corporation...

  • Page 17: Contents

    Configuration Load command by the PoE Configuration Utility. Format Click 12 or 24 hour format button to select desired format. Colon Click the desired colon button to select colon appearance. Operations Guide 931080C CyberData Corporation...
  • Page 18 Check the Now box to test NTP update immediately. The PoE Digital Clock device accepts “NTP Version 3 answers” from NTP servers. NTP Epoch should not be changed unless it is certain that the NTP server being addressed uses another Epoch. Operations Guide 931080C CyberData Corporation...
  • Page 19 Digital Clock in one command message after the Set Date & Time OK button is clicked. Battery V. This shows the PoE Digital Clock battery voltage. Firmware V. This shows the PoE Digital Clock firmware version number. Build This shows the PoE Digital Clock firmware build date and time. Operations Guide 931080C CyberData Corporation...

  • Page 20: Chapter 2 Poe Clock Messages

    Discover UDP Broadcast is a request from a Host to CDNetDevices, one of which is POE Clock, to make them known to the Host. CyberData POE Clock receives a UDP broadcast Discover Request on port 10004 then broadcasts a UDP Discover Response to the port from which the request was received.
  • Page 21 POE Clock Messages Table 2-1. Discover (continued) <DHCP>Enabled</DHCP>\n <DNSHostName>CDPOEClock</DNSHostName>\n <Announce>0</Announce>\n <S2_SR>0x14 - LISTEN</S2_SR>\n <DHCPLease>126176</DHCPLease>\n <FirmWareVer>1.2.2.14</FirmWareVer>\n <__DATE__>Apr 14 2015</__DATE__>\n <__TIME__>09:59:59</__TIME__>\n </XML>\n Operations Guide 931080C CyberData Corporation...

  • Page 22: Announce

    <ProductName>CDNetDevice</ProductName>\n <ProductType>CDPOEClock</ProductType>\n <MacAddr>00:50:C2:02:0F:0D</MacAddr>\n <SerialNum>313000001</SerialNum>\n <DevName>CDPOEClock0001</DevName>\n <IPAddr>192.168.6.23</IPAddr>\n <CMDPort>30998</CMDPort>\n <SubnetMask>255.255.255.0</SubnetMask>\n <Gateway>192.168.6.1</Gateway>\n <DNS1>192.168.6.1</DNS1>\n <DNS2>0.0.0.0</DNS2>\n <DHCP>Enabled</DHCP>\n <DNSHostName>CDPOEClock</DNSHostName>\n <Announce>10</Announce>\n <S2_SR>0x14 - LISTEN</S2_SR>\n <DHCPLease>125157</DHCPLease>\n <FirmWareVer>1.2.2.14</FirmWareVer>\n <__DATE__>Apr 14 2015</__DATE__>\n <__TIME__>09:59:59</__TIME__>\n </XML>\n Note Announce has the same format and content as Discovery Response. Operations Guide 931080C CyberData Corporation...

  • Page 23: Change – Static Ip

    <XML>\n Change Device <PacketType>Change</PacketType>\n Request <VendorName>CyberData</VendorName>\n <ProductName>CDNetDevice</ProductName>\n <ProductType>CDPOEClock</ProductType>\n <MacAddr>00:50:C2:02:0F:0D</MacAddr>\n <SerialNum>313000001</SerialNum>\n <DevName>CDPOEClock0001</DevName>\n <IPAddr>192.168.6.23</IPAddr>\n <CMDPort>30998</CMDPort>\n <SubnetMask>255.255.255.0</SubnetMask>\n <Gateway>192.168.6.1</Gateway>\n <DHCP>Disable</DHCP>\n <DNS1>192.168.6.1</DNS1>\n <DNS2>0.0.0.0</DNS2>\n <DNSHostName>CDPOEClock</DNSHostName>\n <Announce>0</Announce>\n </XML>\n Device > <XML>\n Change Host <PacketType>Confirmation</PacketType>\n Accepted <VendorName>CyberData</VendorName>\n <ProductName>CDNetDevice</ProductName>\n <ProductType>CDPOEClock</ProductType>\n <MacAddr>00:50:C2:02:0F:0D</MacAddr>\n <SerialNum>313000001</SerialNum>\n <Request>Change</Request>\n </XML>\n Operations Guide 931080C CyberData Corporation...

  • Page 24: Change – Dhcp Ip

    POE Clock responds with a Rejection packet. Table 2-4. Change – DHCP IP From > Content Comment Host > <XML>\n Change Device <PacketType>Change</PacketType>\n Request <VendorName>CyberData</VendorName>\n <ProductName>CDNetDevice</ProductName>\n <ProductType>CDPOEClock</ProductType>\n <MacAddr>00:50:C2:02:0F:0D</MacAddr>\n <SerialNum>313000001</SerialNum>\n <DevName>CDPOEClock0001</DevName>\n <CMDPort>30998</CMDPort>\n <DHCP>Enable</DHCP>\n <DNS1>192.168.6.1</DNS1>\n <DNS2>0.0.0.0</DNS2>\n <DNSHostName>CDPOEClock</DNSHostName>\n <Announce>0</Announce>\n </XML>\n Operations Guide 931080C CyberData Corporation...

  • Page 25: Reboot

    If the Change packet is rejected, POE Clock responds with a Rejection packet. Table 2-5. Reboot From > Content Comment Host > <XML>\n Reboot Request Device <PacketType>ReBoot</PacketType>\n <VendorName>CyberData</VendorName>\n <ProductName>CDNetDevice</ProductName>\n <ProductType>CDPOEClock</ProductType>\n <DevName>CDPOEClock0001</DevName>\n <MacAddr>00:50:C2:02:0F:0D</MacAddr>\n <SerialNum>313000001</SerialNum>\n </XML>\n Operations Guide 931080C CyberData Corporation...
  • Page 26 POE Clock Messages Table 2-5. Reboot (continued) Device > <XML>\n Reboot Host <PacketType>Confirmation</PacketType>\n Accepted <VendorName>CyberData</VendorName>\n <ProductName>CDNetDevice</ProductName>\n <ProductType>CDPOEClock</ProductType>\n <MacAddr>00:50:C2:02:0F:0D</MacAddr>\n <SerialNum>313000001</SerialNum>\n <Request>ReBoot</Request>\n </XML>\n Device > <XML>\n Reboot Host <PacketType>Rejection</PacketType>\n Rejected <VendorName>CyberData</VendorName>\n <ProductName>CDNetDevice</ProductName>\n <ProductType>CDPOEClock</ProductType>\n <MacAddr>00:50:C2:02:0F:0D</MacAddr>\n <SerialNum>313000001</SerialNum>\n <Request>ReBoot</Request>\n </XML>\n Operations Guide 931080C CyberData Corporation...

  • Page 27: Dump Configuration Command

    If Static IP is to be configured, the configuration data must be modified for unique IP before using it as input to Load Configuration. Table 2-6. Dump Configuration Command From > Content Comment Host > <XML>\n Dump Device <PacketType>DumpConfiguration</PacketType>\n Request <VendorName>CyberData</VendorName>\n <ProductName>CDNetDevice</ProductName>\n <ProductType>CDPOEClock</ProductType>\n <DevName>CDPOEClock0001</DevName>\n <MacAddr>00:50:C2:02:0F:0D</MacAddr>\n <SerialNum>313000001</SerialNum>\n <Sequence>1</Sequence>\n </XML>\n Operations Guide 931080C CyberData Corporation...

  • Page 28: Configuration Dump Response

    Comment Device > <XML>\n Dump Host <PacketType>ConfigurationDump</PacketType>\n Response <VendorName>CyberData</VendorName>\n <ProductName>CDNetDevice</ProductName>\n <ProductType>CDPOEClock</ProductType>\n <MacAddr>00:50:C2:02:0F:0D</MacAddr>\n <SerialNum>313000001</SerialNum>\n <Sequence>0</Sequence>\n <DevName>CDPOEClock0001</DevName>\n <IPAddr>192.168.6.23</IPAddr>\n <CMDPort>30998</CMDPort>\n <SubnetMask>255.255.255.0</SubnetMask>\n <Gateway>192.168.6.1</Gateway>\n <DNS1>192.168.6.1</DNS1>\n <DNS2>0.0.0.0</DNS2>\n <DHCP>Enabled</DHCP>\n <DNSHostName>CDPOEClock</DNSHostName>\n <Announce>0</Announce>\n <Intensity>Auto</Intensity>\n <Colon>Flash</Colon>\n <Format>24</Format>\n <Time>11:00:20</Time>\n <TZ>UTC-08:00</TZ>\n <DSTOF>01:00</DSTOF>\n <DSTBE>M3.2.0/02:00:00,M11.1.0/02:00:00</DSTBE>\n <Date>4/18/2015</Date>\n <NTPUpdate>False</NTPUpdate>\n <NTPInterval>24</NTPInterval>\n <NTPIP>0.0.0.0</NTPIP>\n Operations Guide 931080C CyberData Corporation...
  • Page 29 POE Clock Messages Table 2-7. Configuration Dump Response (continued) <NTPURL>0.pool.ntp.org</NTPURL>\n <NTPEpoch>1/01/1900</NTPEpoch>\n <FirmWareVer>1.2.3.18</FirmWareVer>\n <__DATE__>Apr 18 2015</__DATE__>\n <__TIME__>10:46:47</__TIME__>\n </XML>\n Operations Guide 931080C CyberData Corporation...

  • Page 30: Load Configuration Command

    From > Content Comment Host > <XML>\n Dump Device <PacketType>LoadConfiguration</PacketType>\n Request <VendorName>CyberData</VendorName>\n <ProductName>CDNetDevice</ProductName>\n <ProductType>CDPOEClock</ProductType>\n <MacAddr>00:50:C2:02:0F:0D</MacAddr>\n <SerialNum>313000001</SerialNum>\n <Sequence>1</Sequence>\n <DevName>CDPOEClock0001</DevName>\n <IPAddr>192.168.6.23</IPAddr>\n <CMDPort>30998</CMDPort>\n <SubnetMask>255.255.255.0</SubnetMask>\n <Gateway>192.168.6.1</Gateway>\n <DNS1>192.168.6.1</DNS1>\n <DNS2>0.0.0.0</DNS2>\n <DHCP>Enabled</DHCP>\n <DNSHostName>CDPOEClock</DNSHostName>\n <Announce>0</Announce>\n <Intensity>Auto</Intensity>\n <Colon>Flash</Colon>\n <Format>24</Format>\n <Time>11:00:20</Time>\n <TZ>UTC-08:00</TZ>\n <DSTOF>01:00</DSTOF>\n <DSTBE>M3.2.0/02:00:00,M11.1.0/02:00:00</DSTBE>\n <Date>4/18/2015</Date>\n <NTPUpdate>False</NTPUpdate>\n Operations Guide 931080C CyberData Corporation...

  • Page 31: Load Configuration Response

    Table 2-9. Load Configuration Response From > Content Comment Device > <XML>\n Load Host <PacketType>Confirmation</PacketType>\n Accepted <VendorName>CyberData</VendorName>\n <ProductName>CDNetDevice</ProductName>\n <ProductType>CDPOEClock</ProductType>\n <MacAddr>00:50:C2:02:0F:0D</MacAddr>\n <SerialNum>313000001</SerialNum>\n <Sequence>1</Sequence>\n <Request>LoadConfiguration</Request>\n </XML>\n Device > <XML>\n Load Host <PacketType>Rejection</PacketType>\n Rejected <VendorName>CyberData</VendorName>\n <ProductName>CDNetDevice</ProductName>\n <ProductType>CDPOEClock</ProductType>\n <MacAddr>00:50:C2:02:0F:0D</MacAddr>\n <SerialNum>313000001</SerialNum>\n <Sequence>1</Sequence>\n <Request>LoadConfiguration</Request>\n </XML>\n Operations Guide 931080C CyberData Corporation...

  • Page 32: Tcp Messages Definition

    <Time>16:43:19</Time>\n <TZ>UTC-08:00</TZ>\n <DSTOF>01:00</DSTOF>\n <DSTBE>M3.2.0/02:00:00,M11.1.0/02:00:00</DSTBE>\n <Date>4/18/2015</Date>\n <NTPUpdate>False</NTPUpdate>\n <NTPInterval>24</NTPInterval>\n <NTPIP>0.0.0.0</NTPIP>\n <NTPURL>0.pool.ntp.org</NTPURL>\n <NTPEpoch>1/01/1900</NTPEpoch>\n <cIntensity>1</cIntensity>\n <Ambient>86</Ambient>\n <Battery>353</Battery>\n <FirmWareVer>1.2.3.18</FirmWareVer>\n <__DATE__>Apr 18 2015</__DATE__>\n <__TIME__>10:46:47</__TIME__>\n </XML>\n 2.2.2 Clock Configuration Command This POE Clock command configures parameters having to do with time keeping. Operations Guide 931080C CyberData Corporation...
  • Page 33 POE Clock Messages TCP Messages Definition Table 2-11. Clock Configuration Command From > Content Comment Host > <XML>\n Configure Device <PacketType>ClockCommand</PacketType>\n Command <Intensity>Auto</Intensity>\n <Colon>Flash</Colon>\n <Format>24</Format>\n <Time>17:49:34</Time>\n <TZ>UTC-8:00</TZ>\n <DSTOF>1:00</DSTOF>\n <DSTBE>M3.2.0/02:00:00,M11.1.0/02:00:00</DSTBE>\n <Date>04/18/2015</Date>\n <NTPUpdate>False</NTPUpdate>\n <NTPInterval>24</NTPInterval>\n <NTPIP>199.102.46.80</NTPIP> <NTPURL>0.pool.ntp.org</NTPURL>\n <NTPEpoch>1/01/1900</NTPEpoch>\n <NTPNOW>True</NTPNOW>\n </XML>\n Operations Guide 931080C CyberData Corporation...

  • Page 34: Firmware Upgrade

    :020000020000FC\n Firmware Device :10000000F89448C00C94F62E0C94022F0C940E2FB7\n Upgrade :100020000C94952F0C94CE2F0C94DE2F0C94EE2F61\n :100040000C9455300C9465300C9475300C94B0305D\n Data :100060000C9441310C9468310C9474310C94843124\n :100080000C9417320C9427320C943732800100001F\n :1000A00000933A0DFF24F4BEF4BE0FE500936000D1\n :1000C0003C0D0C9429120895721B680D0000000A82\n :1000E0006F000A3C4C44524D61696E28293E204770\n :10010000785265634462674F757428293E20547990\n :1001200020536567203078002C204F66662030784D\n :1001400021002C204E554C4C21002C204F6B210078\n :100160000C941A2F0C942A2F0C943A2F0C94692F4D\n :100180000C9415300C9425300C9435300C94453090\n :1001A0000C94BE300C94E5300C940C310C94333170\n :1001C0000C9492310C94B9310C94E0310C94073282\n :1001E000000000000C944E000C940000F89404B7D1\n :1002000000936000A8950DB700933B0D0EB700931F\n :1002C00052660A000A546F0A000A4F660A00204F24\n :1002E0006F20536C65657021000A3C4C445248655D\n :100200007065203078002C204C656E203078002C61\n :10022000002040203078002C2049676E6F72656478\n :100240002C20486621002C204C6621002C204B66B7\n Device > Firmware Host :LoadAck Offset=0x0240\n Upgrade Accepted Operations Guide 931080C CyberData Corporation...

  • Page 35: Definitions

    If POE Clock is configured for “Auto” intensity, this information only intensity value is determined by the ambient light sensor. 2.3.7 <Date> Configurable value specifying current date as “MM/DD/YYYY”. Accurate configuration of this value is necessary for successful automatic Daylight Saving adjustment and NTP update. Operations Guide 931080C CyberData Corporation...

  • Page 36: Devname

    Configurable Daylight Saving offset expressed as hours and minutes “HH:MM” from Standard Time. Accurate configuration of this value is necessary for successful automatic Daylight Saving adjustment and NTP update. 2.3.15 <FirmWareVer> POE Clock firmware version number. Operations Guide 931080C CyberData Corporation...

  • Page 37: Format

    Configurable value specifying the interval in hours of automatic update of date and time from a NTP server. Valid values 1-99. 2.3.23 <NTPIP> Configurable IPv4 of an NTP server from which automatic NTP update will be taken. If this parameter contains a valid IPv4 address, it will override NTPURL parameter. Operations Guide 931080C CyberData Corporation...

  • Page 38: Ntpupdate

    2.3.27 <ProductName> Identifies a CyberData CDNetDevice, assigned at manufacture. 2.3.28 <ProductType> Identifies the CyberData product type, assigned at manufacture. 2.3.29 <Request> UDP broadcast commands return a Confirmation or Rejection packet. This data element identifies the Packet Type of the command.

  • Page 39: Serialnum

    Configurable Time Zone expressed as an offset from UTC. For example, California USA time zone is -08:00, Moscow Russia time zone is +03:00. Accurate configuration of this value is necessary for successful NTP update. 2.3.36 <VendorName> Identifies CyberData as the vendor of POE Clock, assigned at manufacture. 2.3.37 <__DATE__> Firmware build date. 2.3.38 <__TIME__>...
  • Page 40 To see a list of frequently asked questions for your product, click on the FAQs tab at the following webpage: http://www.cyberdata.net/voip/011313/ Documentation The documentation for this product is released in an English language version only. To download PDF copies of CyberData product documentation, click on the Downloads tab at the following webpage: http://www.cyberdata.net/voip/011313/ Operations Guide 931080C...
  • Page 41 Support form at the following website: http://support.cyberdata.net/ The Support Form initiates a ticket which CyberData uses for tracking customer requests. Most importantly, the Support Form tells us which PBX system and software version that you are using, the make and model of the switch, and other important information. This information is essential for troubleshooting.
  • Page 42 Index warranty policy at CyberData B Configuration Button 3 contact information B contact information for CyberData A, B CyberData contact information B Device Log 3 Discovery Progress Bar 3 Discovery Scan Button 3 Firmware Load 10 Main Dialog 2 messages definitions 25...

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