Troubleshooting; Poor Contact Message Appears On The Smartphone; Check The Chest Application; Skin Preparation - Preventice Solutions BodyGuardian HEART Instruction Manual

TROUBLESHOOTING

16
Poor Contact message appears on the
smartphone
CAUSE
This message indicates poor contact between your skin, the monitor and Strip. It
is NOT related to the Bluetooth or cellular connection of the smartphone.
RESOLUTIONS
Tap OK
Tap OK on the smartphone to dismiss the message.
Check the monitor snaps
Ensure all four snaps are securely fastened between the monitor and the Strip.

Check the chest application

a.

Skin preparation

Ensure that the skin on the placement location on your chest has been
prepared appropriately:
• Remove hair, excess oils, lotions, perfumes, etc. The placement
location should be clean and dry.
• Wash the placement location with soap and water. Use alcohol if
soap and water are not available.
continue