Frequently Asked Questions - Installation - Western Digital Dual-option Backup USB 2.0 User Manual

Frequently Asked Questions - Installation

To search the Western Digital technical support knowledge base and view a complete list of
FAQs for your operating system, visit our support Web site at support.wdc.com.
Q: Why does the drive not power up?
A: After connecting the power supply cable, make sure that you press the power button. The
area around the button will illuminate blue and you will immediately hear the drive "spin"
and power up.
Q: Why is the drive not recognized under "My Computer" or the computer desktop.
A: If your system has a USB 2.0 PCI adapter card, make sure that its drivers have been
installed prior to connecting the Western Digital USB 2.0 external hard drive. The drive
will not be correctly recognized if the USB 2.0 root hub and host controller drivers are not
already installed. Contact the hardware manufacturer for installation procedures.
Q: How do I partition and reformat the drive?
A: FAT32 partitions created by the utilities included in Windows 2000/XP have a partition
size limitation of up to 32 GB. To create partitions greater than 32 GB, you will need to
reformat the drive using the NTFS file system.
Q: Why is the data transfer rate so slow?
A: Your system may be operating at USB 1.1 speeds. This may be due to incorrect driver
installation of your USB 2.0 adapter card or your system may not support USB 2.0.
If your system includes a PCI slot, you can achieve Hi-Speed USB transfer rates by
installing a USB 2.0 PCI adapter card. Contact the card manufacturer for installation
procedures and more information.
Q: I accidentally uninstalled WD Button Manager. How do I reinstall it?
A: Go to Start > Run. Type wdbtnmgr in the open field to load WD Button Manager.
WD DUAL-OPTION EXTERNAL USB HARD DRIVE
TROUBLESHOOTING - 21
USER MANUAL