Troubleshooting - IRiver W10 User Manual

Troubleshooting

Please check out!
The player will not power on!
- Check whether the battery is discharged. Charge the product
using USB cable and check it again.
- Insert a thin and pointed object (such as a straightened paper
clip) into the reset hole to reset the device.
The product cannot be charged after connecting power.
- Check whether the USB cable is firmly connected.
The product does not support a phone call!
- Check whether it is connected to wireless LAN service.
- Turn the player on and off to check the error message.
- Check whether the battery is fully charged.
- Check whether you are in available service area.
The signal is too bad!
- Check whether the volume is set to "0".
- Check whether the product is blocked by nearby object such
as wall or there is electromagnetic wave.
LCD screen is not clear.
- Set the LCD brightness in [Settings-Display-LCD Brightness].
46 Other Information
The product cannot be connected properly using the USB cable.
- Check whether the USB cable is firmly connected.
Poor radio or DMB/DAB service reception with heavy noise!
- Check whether the earphones jack is dirty.
- Check whether an earphone is connected.
- Adjust the position of the player and earphones.
- Turn off any nearby electronic equipment to avoid potential
interference.
No sound during playback!
- Check whether the volume is set to "0".
- Check whether the plug or connection jack of earphones is dirty.
- Check whether the music file is corrupted.
The memory space is changed after formatting.
- The memory space can be changed depending on the
operating system.
The start-up time is too long.
- Check whether too many files are stored in the product.