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A demo mode can be enabled to allow users to get acquainted with the Earlens Control
without having active devices connected. To activate:
1. Select More on the bottom of the navigation bar.
2. Select Settings.
3. Enable Demo Mode.
4. "Demo" will appear in every screen of the Mobile App when it is enabled.
Locate Hearing Aids
o
The locate hearing aid functionality allows you to see the last location your Processors
and Apple device were connected in the event you misplace your Processors.
1. Select More on the bottom of the navigation bar.
2. Select Locate.
3. Select Enable.
4. A window will pop-up, select Allow.
10.6 Troubleshooting Made for iPhone Connectivity
Hearing Aids Not Connected to Apple Device
If the hearing aids have been paired with the Apple device but the Bluetooth icon
the Earlens Control app, the hearing aids are not actively connected. To reconnect, perform each step
and check the Bluetooth status until connection is successful:
1. Turn the hearing aids OFF and then back ON.
2. Close the Earlens Control app by double-tapping the Home button and swiping up on the screen.
Open the Earlens Control again.
3. On the Apple device, turn the Bluetooth OFF and then back ON by swiping up from the bottom of
the device to open the Apple Control Center or by going to Settings>Bluetooth.
4. Turn the Apple device OFF and then back ON.
5. Re-pair the hearing aids to the Apple device by doing the following:
a. Select Settings > General > Accessibility > Hearing Devices.
b. Select the blue "I" icon
c. Select "Forget this device".
d. A window will appear, select Forget.
e. Proceed with instructions for Pairing and Connecting to Your Apple Device.
Audio Not Streaming to Hearing Aids
If audio fails to stream through the hearing aids, perform the following actions:
1. Verify that the Bluetooth is enabled on your Apple device.
2. Ensure the volume settings of your Apple device are set to a minimum of 50%.
3. On your Apple device, turn the Bluetooth OFF and then back ON by swiping up from the bottom
of the iOS to open the Control Center or by going to Settings > Bluetooth.
4. Triple-click the Home button to open the Apple native controls and check the connection status.
a. If controls are visible, adjust the volume or program to confirm to verify connection
b. If no controls are visible or are visible but do not update in your hearing aid, the devices
are not connected. Re-pair the hearing aids to the Apple device.
i. Select Settings > General > Accessibility > Hearing Devices.
ii. Select the blue
iii. Select "Forget this device".
iv. A window will appear, select Forget.
v. Proceed with instructions for Pairing and Connecting to Your Apple Device.
For more MFi connectivity information and troubleshooting help, go to
connect with Earlens Tech Support at
10.7 Apple Hearing Aid Control
Apple offers hearing aid controls that allow the user to interact with their hearing aids without accessing
the Earlens Control app. The Apple controls allow the user to:
•
Make volume adjustments.
•
Change programs.
i
icon
mobilesupport@Earlens.com
does not appear in
www.earlens.com/connectivity
or 1-844-730-5986.
or
IFU00022vJ
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