Troubleshooting - VTech DS6151 User Manual

Appendix

Troubleshooting

For Customer Service, visit our website at www.vtechphones.com, or call
1 (800) 595-9511; in Canada, call 1 (800) 267-7377.
My telephone does not work at all.
• Make sure the battery is installed and charged correctly (page 3). For optimum daily
performance, return the handset to the telephone base or charger after use.
• Make sure the power adapter is securely plugged into an outlet not controlled by a
wall switch.
•
telephone wall jack.
• Unplug the electrical power to the telephone base. Wait for approximately 15
seconds, then plug it back in. Allow up to one minute for the cordless handset and
telephone base to synchronize.
• Charge the battery in the handset for up to 16 hours.
• If the battery is completely depleted, it can take up to 10 minutes to charge the
handset before LOW BATTERY appears on the screen (page 3).
• Remove and re-insert the battery. If that still does not work, it might be necessary to
purchase a new battery.
• Disconnect the telephone base from the telephone wall jack and plug in a working
telephone. If the other telephone does not work, the problem is probably in the
wiring or the local service. Call the telephone service provider.
LOW BATTERY shows on screen.
• Place the handset in the telephone base or charger for recharging.
• Remove and re-install the battery and use it until fully depleted, then recharge the
handset in the telephone base or charger for up to 16 hours.
• If the above measures do not correct the problem, replace the battery.
The battery does not charge in the handset or the handset battery does
not accept charge.
• Make sure the handset is placed in the telephone base or charger correctly. The
CHARGE light on the handset should be on.
• Remove and reinstall the battery, then charge for up to 16 hours.
• If the handset is in the telephone base or charger but the CHARGE light on the
handset is not on, refer to The CHARGE light is off in this section.
• If the battery is completely depleted, it can take up to 10 minutes to charge the
handset before LOW BATTERY appears on the screen (page 3).
• Purchase a new battery. Refer to the Battery section (page 62).
65
Appendix
Troubleshooting
The CHARGE light is off.
• Clean the charging contacts on the handset and telephone base each month with a
pencil eraser or a dry non-abrasive fabric.
• Make sure the power adapter and telephone line cord are plugged in correctly and
securely.
• Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up
to one minute for the handset and telephone base to reset.
There is no dial tone.
• First, try all the above suggestions.
• Move the handset closer to the telephone base. It might be out of range.
• The telephone line cord might be malfunctioning. Install a new telephone line cord.
• Disconnect the telephone base from the telephone wall jack and connect a different
telephone. If there is no dial tone on this telephone either, the problem is in your
wiring or local service. Contact your telephone service provider.
The telephone does not ring when there is an incoming call.
• Make sure the handset ringer volume is not set to the lowest level (page 20) and the
telephone base ringer volume is not set to zero (page 53).
• Make sure the telephone line cord and power adapter are plugged in properly
(page 2).
• The handset might be too far from the telephone base. Move it closer to the
telephone base.
• There might be too many extension phones on the telephone line to allow all of them
to ring simultaneously. Unplug some of them.
• If the other telephones in your home are having the same problem, the problem is
in the wiring or local service. Contact the telephone service provider (charges may
apply).
• Other electronic products can cause interference to your cordless telephone. Install
your telephone as far away as possible from electronic devices such as: wireless
routers, radios, cellular telephones, digital telephones, intercoms, room monitors,
televisions, VCRs, personal computers, kitchen appliances, and other cordless
telephones.
• Test a working telephone at the telephone wall jack. If another telephone has the
same problem, the problem is in the telephone wall jack. Contact your telephone
service provider (charges may apply).
• The telephone line cord might be malfunctioning. Install a new telephone line cord.
• Re-install the battery and place the handset in the telephone base or charger.
• Wait for the handset to synchronize with the telephone base. Allow up to one minute
for this to take place.
66