Warranty; How To Obtain Service - EGO LM2100E Operator's Manual

WARRANTY

EGO WARRANTY POLICY
5 year warranty on EGO outdoor power equipment and 3 year warranty on EGO Power+ System battery packs and
chargers.
Please contact EGO customer service on Australia 1300 000 EGO(1300 000 346),
New Zealand 0508 000 EGO (0508 000 346) any time you have questions or warranty claims.
LIMITED SERVICE WARRANTY
FOR FIVE YEARS from the date of original retail purchase, this EGO product is warranted against defects in material or
workmanship. Defective product will receive free repair.
FOR THREE YEARS from the date of original retail purchase, the EGO Power+ System battery pack and charger are
warranted against defects in material or workmanship. Defective product will receive free repair.
This warranty does not cover the blade, which is a part that can wear out from normal use within the warranty period.
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This warranty applies only to the original purchaser at retail and may not be transferred.
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The warranty period for any EGO product or part used for industrial, professional or commercial purpose is one year.
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This warranty is void if the product has been used for rental purpose.
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This warranty does not cover the damage resulting from modification, alteration or unauthorized repair.
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This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect
resulting from misuse, abuse (including overloading of the product beyond capacity and exposure to water or rain),
accidents, neglect or lack of proper installation, and improper maintenance or storage.
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This warranty does not cover normal deterioration of the exterior finish, including but not limited to scratches, dents,
paint chips, or to any corrosion or discoloring by heat, abrasive and chemical cleaners.

HOW TO OBTAIN SERVICE

For warranty service, please contact EGO customer service on Australia 1300 000 EGO(1300 000 346),
New Zealand 0508 000 EGO (0508 000 346). When requesting warranty service, you must present the original dated
sales receipt. An authorized service center will be selected to repair the product according to the stated warranty terms.
ADDITIONAL LIMITATIONS
Chervon Australia Pty Ltd ABN 36 165 077 501("Chervon") warrants to the original domestic purchaser that this
product will be free from defects in materials and workmanship for 5 years from date of purchase, and any battery or
charger will be free from defects in materials and workmanship for 3 years from date of purchase. To make a claim,
return the faulty item together with proof of purchase directly to your closest service agent or to the place of purchase.
Any handling and transportation costs (and other expenses incurred in claiming this warranty) are not covered by this
warranty and will not be borne by Chervon. The replacement product or part or repaired product will be made available
for your collection at an address nominated by Chervon. Where a valid warranty claim is made, Chervon will replace the
defective product or repair the fault. Where the product is repaired, Chervon may use refurbished parts. This warranty
does not cover normal wear and tear, misuse or abuse. This warranty may also be further limited or voided as specifi-
cally detailed in the product Manual. Chervon has no other liability under this warranty.The benefits to you given by this
warranty are in addition to other rights and remedies imposed by State and Federal legislation that cannot be excluded.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does
not amount to a major failure. Chervon Australia Pty Ltd, Unit 13, 1488 Ferntree Gully Rd, Knoxfield, VIC. 3180.
Phone Number: Australia 1300 000 EGO(1300 000 346), New Zealand 0508 000 EGO (0508 000 346).
Email address: support@egopowerplus.com.au.
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