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SERVICE TIP:
Many symptoms that are customer generated, intermittent or cannot be verified can be resolved by using the various
Reset and Initialization options. Before visiting the customer's home ask the customer to 1st perform a System Reset by
pressing the <POWER> button on the side panel and holding it for 8 seconds. If this does not resolve the issue, they
can perform an A/V Reset by pressing the side panel
seconds. Then, if necessary, perform a user level Initialization by pressing <MENU><1-2-3> <ENTER> with the remote.
The customer should be made aware when settings and/or options will be reset. For more information, see the chart.
Reset Name
When to use
Remote Control
Returns the remote control to normal
Reset
operation.
A/V Memory
When the audio or video performance
Reset, by indi-
or settings for a single input seem to
vidual input
be incorrect.
A/V Reset, all
When the audio or video performance
inputs
or settings for more than one input
seem to incorrect.
System Reset
To reset the TV when it does not turn
on or off, does not respond to the
remote control, side panel buttons or
has other unusual symptoms.
Initialize -
To reset all customer settings except
User Level
V-Chip
Initialize -
To reset all customer settings
Service Level
Deactivate
To deactivate the customer's on-line
Vudu
Vudu subscription when TV owner-
ship is changed.
V-Chip Pass-
If V-Chip password is not known
word Bypass
Unlock Side
To unlock the side panel if it has been
Panel
locked in the V-Chip Menu.
RESET / INITIALIZATION
<INPUT> + <VOL >
How to use
1) Press and hold <POWER> until it flashes twice then release.
2) Enter <0-0-0-0-0>. The <POWER> button will flash twice
<MENU> "Audio/Video" "AV Reset" <ENTER>
While viewing the TV, press the side panel buttons <INPUT> +
<VOL > at the same time and hold for 10 sec.
Press and hold the side panel <POWER> button for 8 seconds.
Press <MENU><1-2-3><ENTER>
<MENU><2-4-7-0> Select "INITIALIZE" <ENTER>
<MENU><2-4-7-0> Select "Deactivate VUDU" <ENTER>
Press <LAST>+<9> at the same time.
Press and hold the side panel <INPUT> button for 10 seconds.
25
buttons at the same time and holding for 10
The remote control is reset.
All Audio and Video settings
for the individual input are
reset except for the Listen
To, Language, Balance and
Closed Caption settings.
All Audio and Video settings
are reset to the factory de-
fault settings. No other
menu options are changed.
TV Micro Re-boots. Note:
The changes made during
the current TV-On period
may be lost. All other previ-
ous user settings are not
lost.
All customer menu options
and A/V settings except V-
Chip, locked ISF & Vudu
subscription are reset to
factory default.
All customer menu options
and A/V settings except
Vudu subscription are reset
to factory default.
Vudu subscription is deacti-
vated.
Password will be bypassed.
If in the V-Chip menu, enter
a new password.
Side Panel becomes opera-
tional. Other V-Chip settings
not changed. Note: Cannot
be performed while in the
Low Power mode and the
set is Off.
Resulting Action
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