Axis 241Q User Manual page 55

No images displayed in the Web interface
Problem with AMC
(Internet Explorer only)
Installation of additional ActiveX
component restricted or prohib-
ited
Video Image Problems
Image too dark or too light.
Black borders around the video
image
Problems uploading own files
Missing images in uploads
Slow image update
Slow performance
Bad snapshot images
Display incorrectly configured on
your workstation
Incorrect exposure in images
Incorrect line termination
Problems with the MPEG-4 format
Lower frame rate than expected. Check with the administrator that there is enough bandwidth available. Check also the settings
No MPEG-4 displayed in the
client.
No multicast MPEG-4 displayed
in the client.
Multicast MPEG-4 only accessi-
ble by local clients.
To enable the updating of images in Microsoft Internet Explorer, set your Web browser to allow
ActiveX controls. Also, make sure that AXIS Media Control (AMC) component is installed on
your workstation.
Configure your AXIS 241Q/241S to use a Java applet for updating the images under
Live View Config > Layout > Default Viewer for Internet Explorer. See the online help for more
information.
Check that the termination dip switch for the video source is set to the correct position. See
also the online help on Video Source Settings
Adjust the X and/or Y offset, in the Video Source Settings. See the online help for information.
There is only limited space available for the upload of your own files. Try deleting one or more
existing files, to free up space
This can occur when trying to use a larger image buffer than is actually available. Try lowering
the frame rate or the upload period.
Configuring e.g. pre-buffers, motion detection, high resolution images, high frame rates, etc.,
will reduce the performance of the video server.
Slow performance may be caused by e.g. heavy network traffic, multiple users accessing the
unit, low performance clients, use of features such as Motion Detection, Event handling, Image
rotation.
In Display Properties, configure your display to show at least 65000 colors, i.e. at least 16-bit.
Using only 16 or 256 colors on your display will produce dithering artifacts in the image.
If the AXIS 241Q/241S is to be connected in loop through with other equipment, disable the
input termination by turning the corresponding DIP switch to OFF.
for bit rate control, in the Video & Image > Advanced > MPEG-4 settings. Using an inappro-
priate video object type can also affect the frame rate. See the online help for more informa-
tion.
Check in the AMC control panel applet (MPEG-4 tab) that video processing is not set to Decode
only I frames.
Lower the image resolution.
Reduce the number of applications running on the client computer.
Check that the correct network interface is selected in the AMC control panel applet (network
tab).
Check that the relevant MPEG-4 connection methods are enabled in the AMC control panel
applet (network tab).
In the AMC control applet, select the MPEG-4 tab and click the button Set to default MPEG-4
decoder.
Check with your network administrator that the multicast addresses used by the
AXIS 241Q/241S are valid for your network.
Check with your network administrator to see if there is a firewall preventing viewing.
Check if your router supports multicasting, or if the router settings between the client and the
server need to be configured. The TTL (Time To Live) value may need to be increased.
AXIS 241Q/241S - Troubleshooting
55