Avaya 16-603463 User Manual page 111

off
blinking
Cancel Wrap-up time
Pressing this button you can finish the Wrap-up time. It is activated either automatically by
the system or manually by pressing the Wrap-up time manual button (no toggle function).
The LED as well as the display inform you about the Wrap-up time state.
Red LED
off
Wrap-up time manual
This button activates the special state Wrap-up time manual (to lengthen the automatic
wrap-up time, if you have the authority). You can deactivate it by pressing the Cancel Wrap-
up time button (no toggle function).
The red LED as well as the display inform you about the special state Wrap-up time
manual.
Red LED
on
Pause
This button activates the Pause state. When you press this button next time, an input dialog
opens in the display to input the password for the end of the Pause state.
The LED as well as the display inform you whether the Pause state is activated or not.
Red LED
blinking
Programming of Agent groups
This button controls the programming of five agent groups. They are identified by numbers
from 001 until 250. Ask your supervisor for which agent groups you shall sign on and which
priority you shall specify. To open a dialog for programming in the display during runtime (if you
have the authority), press this button, and enter three digits for the appropriate number,
followed in the next line by the according priority.
1408/1416 User Guide
on The job code is designed, you can optionally enter a
job code.
on The job code is mandatory, you have to enter a job
code.
Green LED Description
on when the Wrap-up time is activated — either
automatically or manually —, you can finish it.
Green LED Description
off The special state Wrap-up time manual is
activated.
Green LED Description
off when the Pause state is activated.
Contact Center buttons
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