Troubleshooting - Philips GoGear SA3SPK02 User Manual

11 Troubleshooting

If SPARK is not working properly or the display
freezes, you can reset it without losing data:
How do I reset SPARK?
‡ Insert a pen tip or other object into
the reset hole located at the bottom of
SPARK. Hold until the player shuts down.
‡ If the reset option is unsuccessful, follow
the steps how to recover SPARK with the
Philips Device Manager:
1
On your computer, select Start >
Programs > Philips > Philips MP3 player
> GoGear SA3SPKXX Device Manager
to launch the Philips Device Manager.
2
Turn off SPARK before you continue.
3
Press and hold the volume button
you connect SPARK to your computer.
4
Keep holding the key until the Philips
Device Manager acknowledges SPARK and
enters the recovery mode.
5
On the computer, click the Repair button
and follow the instructions of the Philips
Device Manager to complete the recovery
process.
6
When the recovery is completed,
disconnect SPARK from your computer.
7
Restart SPARK.
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