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Troubleshooting
Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a
problem is not described below.
Symptom
The following message is dis-
played on the statistics result
panel. "Buy Additional Business
Intelligence Kit to display the
statistical graph."
"Count" (the number of people)
to be displayed on the graph be-
comes 0.
Cause/solution
• The license (Registration Key) of Additional
Business Intelligence Kit has not been registered.
Register the license.
• Is "Off" selected for the setting for statistical
processing?
To perform the statistical processing, select "On".
• The settings of the people counting area and that
of the face matching / age and gender judgment
area may be improperly configured.
Configure the setting so that the people counting
area is included in the face matching / age and
gender judgment area.
26
Ref. pages
−
14
15, 16
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