Appendix; Troubleshooting - Franklin R910 User Manual

Appendix

The following topics cover items such as troubleshooting, device specifications, applicable warranty and
service information, customer service contacts, and applicable trademark and copyright notices.

Troubleshooting

Check below for troubleshooting solutions for common device issues.
Check here first
Issue: Unable to connect via Wi-Fi (WLAN)
Solution 1: Check whether the mobile broadband device is properly connected to the computer or
other external device. If not, make sure you have the right Wi-Fi name selected and the Wi-Fi
password is entered correctly.
Solution 2: If SHARED WEP is the security method being used, check whether the correct WEP
key is entered. If the WEP key is unknown, see Wi-Fi Basic Settings to reset the WEP key and
reconnect the device.
Solution 3: Check whether the correct WPA key is set. If the WPA key is unknown, see Wi-Fi Basic
Settings to reset the mobile broadband device or see the WLAN Initialization Sticker to reset the
WPA key, and then reconnect the device. WPA/WPA2 security may not be supported depending on
the Wi-Fi device. See the Wi-Fi device user guide for more information.
Issue: Internet connection fails.
Solution 1: Make sure that you are within the service area.
Solution 2: If signal reception is poor, move to where signal reception is good and then reconnect.
Solution 3: The access point might be busy depending on the time of day. Wait a little and then
reconnect.
Solution 4: Activate the Web UI and make sure that network settings are correct
Issue: Transmission fails quickly.
Solution 1: Make sure that the mobile broadband device is properly connected to the PC or other
device via Wi-Fi.
Solution 2: Signal reception might be poor. Check transmission where signal reception is good.
Solution 3: Restart the mobile broadband device.
Solution 4: Check the mobile broadband device battery level. If battery level is low, charge with AC
charger. See Charge the Battery section for directions on charging your device.
Issue: Transmissions are slow.
Solution 1: Signal reception might be poor. Check transmission where signal reception is
good.
Solution 2: Connection might be poor. Try again after a while.
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