Table of Contents
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Table of Contents
Related Manuals for Franklin R910
Summary of Contents for Franklin R910
- Page 1 R910 Mobile Hotspot User Guide...
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Page 2: Table Of Contents
Table of Contents Introduction..............................1 Before You Begin ..........................1 Compatible Operating Systems (OS)....................1 Package Contents ..........................2 SSID and Security Key ......................... 2 Additional Information ........................... 3 Get Started ..............................4 Parts and Functions ..........................4 Home Screen ............................5 Home Screen Layout .......................... - Page 3 Set Access Permissions………………………………………………………………………………...18 Settings Tab ............................20 Wi-Fi Basic Settings ..........................20 Wi-Fi Advanced Settings ........................22 Mobile Network Settings ........................23 APN………………………………………………………………………………………………………..24 SIM…...……………………………………………………………………………………………………26 Advanced Mobile Network Settings……………...…………………………………………………….27 Device Settings ........................... 28 Preferences……………………………………………………………………………………………….28 Web Interface….…………………………………...…………………………………………………….29 Software Update………………………………………………………………………………………..30 Backup and Restore……………………………………………………………………………………..31 Backup………………………………………………………………………………………….31 Restore .……………………………..…………………………………………………………31 Restore to Factory Defaults .…………..………………………………………………….…31...
- Page 4 Warranty and Service.......................... 47 Warranty…………………………………………………………………………………………………..47 Services…………………………………………………………………………………………………...48 Customer Service ..........................48 Trademarks and Copyright Information ....................48 Safety and Notices ............................49 Safety Precautions ..........................49 Important Notice……………………………………………………………………………………………..49 Safety and Hazards….………………………...……………………………………………………………..49 Proper Battery Use and Disposal ......................49 FCC Compliance ..........................50 RF Exposure Information and Specific Absorption Rate (SAR) Information ........
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Page 5: Introduction
The following topics describe the basics of using this guide and your new mobile broadband device. Before You Begin Thank you for purchasing your new R910 Mobile Hotspot! The following topics explain how best to use this guide to get the most out of your mobile broadband device. -
Page 6: Package Contents
● Important Information Booklet SSID and Security Key Before connecting Wi-Fi devices to your R910, you will need to confirm the WiFi Name and WiFi Password. ● Once your device is completely powered on, Main Wi-Fi Name and Password are shown on the display. -
Page 7: Additional Information
Additional Information The following list describes additional information before you begin using your R910. ● Your mobile broadband device accommodates software updates. Always use the latest software. ● Note that connection speeds may drop or connections may be disabled depending on line traffic... -
Page 8: Get Started
Get Started The following topics give you all the information you need to set up your device and wireless service for the first time. Parts and Functions Learn your device's primary parts and functions. Device Layout The following illustration outlines your device's primary external features and buttons. -
Page 9: Home Screen
Part Description Display View device status and information SIM card slot Install the SIM card. AC Charging micro USB port Connect the micro USB cable for charging. Remove the battery cover to remove or insert the battery or SIM Battery cover card. -
Page 10: Status Bar Icons
Part Description Displays status indicators including Signal strength, SIM Card, ① Status Bar Roaming, battery level and more. Displays Main Wi-Fi’s SSID name and password ② Wi-Fi Name & Password Info bar Automatically toggles every 6 seconds ③ Notification Bar Displays carrier logo and alerting messages such as Insert SIM Display Menu icons and access device menu through navigation ④... -
Page 11: Menu Bar Icons
Menu Bar Icons The Menu Bar will display the following icons. Icon Description Shows the number of connected devices. Use this feature to see Main Wi-Fi and Guest Wi-Fi names and Mac Addresses of the devices currently connected. Shows the SSID and security keys (Main Wi-Fi and Guest Wi-Fi network names and passwords) for your device Adjust settings for Wi-Fi Options, Display Time out, Network, Software Update. -
Page 12: Insert Or Remove Sim Card
● Customer is responsible for any damage caused by inserting the SIM card in another-brand IC card reader, etc. The company is not responsible in such case. ● Always keep the IC chip clean. ● Wipe clean with a dry, soft cloth. ●... - Page 13 2. Remove the battery cover. Remove the battery 4. Open the SIM card cover by sliding the metal rectangular cover away from the SIM picture engraved on the device (You will feel it unlock.) and lift the cover. 5. Place the SIM card gently with gold IC chip facing downward. Use the SIM picture engraved on device to make sure it is placed properly.
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Page 14: Battery Use
6. Flip the metal rectangular cover back on as shown below and while gently pressing the metal cover, slide towards the SIM picture to secure the SIM. (You will feel it lock.) 7. Insert the Battery. ▪ Align the contacts of the battery with the contacts in the device. 8. -
Page 15: Inserting/Removing The Battery
Inserting / Removing the Battery Follow these instructions to insert your device's battery safely and properly. 1. Press and hold the Power key to turn off the device before inserting or removing the battery. 2. Remove the battery cover. 3. Remove or Insert the battery... -
Page 16: Charge The Battery
Prolonged contact with skin may cause low-temperature burn injuries. The R910 and AC Adapter Becoming Warm or Hot: Your device and the AC adapter may become warm while charging. This is not a malfunction. However, stop using them immediately if they become extremely hot;... -
Page 17: Turn Your Device On And Off
After charging, disconnect the device from the charger. ▪ Unplug the AC adapter from the outlet, and remove the micro USB connector from the device. Turn Your Device On and Off The instructions below explain how to turn your device on and off, or to restart your device if it cannot be powered on and off using the Power button Turn Your Device On ■... -
Page 18: Restart Your Device
Turn Your Device Off ■ Press and hold the Power button until the device displays "Goodbye". ■ Your device will power off. Restart Your Device If your device will not turn on or off using the Power button, remove and re-insert the battery (see the section "Insert the Battery"), then press and hold the power button again. -
Page 19: Connect With Wi-Fi (Wlan)
Connect with Wi-Fi (WLAN) The following topics outline basic features and operations of your device's Wi-Fi (WLAN) connections. Wi-Fi (WLAN) Overview Below are some basics of your device's Wi-Fi (WLAN) function. Wi-Fi (WLAN) Information ● Advanced Settings: Change your devices Wi-Fi (WLAN) settings as required. See Wi-Fi Advanced Settings ●... -
Page 20: Connecting To The Internet
❖ Your device's Wi-Fi function activates and automatically connects to the Internet. 2. Turn On Wi-Fi function on your Wi-Fi capable device. 3. Find and Select your R910 device's Wi-Fi Name (SSID) from the list, and click Connect. 4. Enter the Wi-Fi password displayed on home screen and then click Next. -
Page 21: Settings
The following topics provide an overview of items you can change using the device setting menu accessed through the Web UI. Web UI Overview Use the device Web UI in a browser to check or change your R910 settings from a device connected via Wi-Fi. Web UI Window Explore the options available through the device's Web UI window. -
Page 22: Admin Log In
Admin Log in Accessing other menus will require admin log in. 1. Click "Log in" on the upper right corner of the main screen to log in. (clicking other menus on the main screen will prompt the log in page as well.) 2. - Page 23 2. Select an access status and then click Save Changes. Add Permitted Devices The Access Permissions menu allows you to restrict access only to specific users, instead of anyone who enters the password. To restrict access in this manner, you need to add permitted users from the menu.
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Page 24: Settings Tab
From the Web UI, click Settings>Wi-Fi>Basic to display the basic wireless network parameters. ▪ Multi SSID: Select ON if you like to set up a separate guest Wi-Fi network. Your R910 will broadcast two Wi-Fi Names. ▪ If ON is selected for Multi SSID, an extra menu called Guest Wi-Fi will appear like below. - Page 25 Privacy Separator: If ON is selected, your devices on the same Wi-Fi Name can't make Local Area Network communication. (Note: if you connect WLAN printer to your R910, Privacy Separator should be OFF to send file from your PC to the printer.) ▪...
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Page 26: Wi-Fi Advanced Settings
1. From the Web UI, click Settings>Wi-Fi>Advanced. ▪ 802.11 Mode: Use this setting to change the Wi-Fi mode. R910 Supports 802.11b, 802.11g, and 802.11n modes in the 2.4GHz band and supports two mixed modes. 5GHz band supports 802.11n mode and 802.11ac mode respectively. -
Page 27: Mobile Network Settings
Mobile Network Settings Mobile Network Settings should only be used as directed by Customer Service personnel. Mobile Settings 6. From the Web UI, click Settings>Mobile Network>Mobile Settings. The Mobile Settings page is shown in the following figure. ▪ Cellular data: Turn Cellular data on or off. Turn it OFF to prevent all Internet traffic from using the mobile broadband connection. -
Page 28: Apn
■ From the Web UI, click Settings>Mobile Network>APN. The default APN parameters are shown in the following figure. You can use the default APN to connect to the Internet. You can also add new APNs. ■ To add a new APN, follow the steps below: 1. - Page 29 Parameters Description Authentication Password Authentication Protocol (PAP) provides a simple method without encryption for the peer to establish its identity using a 2-way handshake. Challenge-Handshake Authentication Protocol (CHAP) is used to periodically verify the identity of the peer using a 3-way handshake.
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Page 30: Sim
Once the SIM PIN Lock is enabled, you need to enter the SIM PIN to connect to the mobile broadband network each time you power on your R910. Note: If you enter the wrong SIM PIN three times, your SIM will be disabled permanently until you... -
Page 31: Advanced Mobile Network Settings
From the Web UI, click Settings>Mobile Network>Advanced to access the mobile network advanced settings. ▪ Factory Reset: Click Factory Reset to reset the R910 to factory default value. ▪ Clear Programming: Click Renew Device to clear all account information. ▪... -
Page 32: Device Settings
▪ LED Enable: If ON is selected, the LED indicator next to Your R910 display will blink when the device is on. This LED is a power indicator that shows the device is on when the device display is off. -
Page 33: Web Interface
▪ Display Password: If ON is selected, the Web Interface admin password is displayed on your R910 device display home screen. ▪ Change Password: Allows changing password of Web UI Log in. 2. Click Save Changes to save your settings. -
Page 34: Software Update
From the Web UI, click Settings>Device>Software Update. You can update the software on this page. Read the onscreen options and click the update you would like to initiate. Auto Update: If ON is selected, your R910 will check the latest software periodically and update if new software is available. -
Page 35: Backup And Restore
Backup and Restore ■ From the Web UI, click Settings>Device>Backup and Restore to back up your device settings to your computer, restore settings from backup file, or restore your device to its factory default settings. Backup To back up your device settings to your computer, follow the steps below: 1. -
Page 36: System Logs
System Logs ■ From the Web UI, click Settings>Device>System logs, and then click Download logs to download the system logs displayed. Note: System logs are used for engineering purposes by your service provider. Keep it OFF during regular usage of your device. -
Page 37: Advanced Router Settings
Advanced Router Settings Configure LAN settings, Firewall and Customization. LAN Settings From the Web UI, click Settings>Advanced Router>LAN Settings to display the router information shown in the following figure. 1. IP Address: IP address for Web User Interface. 2. Subnet Mask: Subnet mask for the IP address. 3. -
Page 38: Firewall
Firewall From the Web UI, click Settings>Advanced Router>Firewall. You may set up firewall rules to protect your network from virus and malicious activity on the Internet. ■ IP Address Filtering To set IP Address Filtering rules, follow the steps below: ①... -
Page 39: Portmapping
④ Enter the related parameters as described in the following table. Parameters Description LAN IP address Enter the LAN IP address. LAN port Set the LAN port. WAN IP address Enter the WAN IP address. WAN port Set the WAN port. Protocol Set which protocol will be used for filtering. - Page 40 ④ Enter the related parameters as described in the following table. Parameters Description Name Enter a name for the rule. WAN port Set the WAN port. LAN IP address Enter the LAN IP address. LAN port Set the LAN port. Protocol Set which protocol will be used for filtering.
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Page 41: Captive Portal
Captive Portal From the Web UI, click Settings>Advanced Router>Captive Portal. You may set up Captive Portal. The Captive Portal will require a user of the WiFi hotspot to experience one or more of the following interactions: login, read user agreement, or have a browser open to a specific web page before use is allowed. -
Page 42: Login
Login It is an item that can set login information to be used for connection when the captive portal function is used, the user can set a period for re-requesting the login. Rank: Set a rank to assign the priority user is to log in. Username: When using the captive portal function, the user can set the user name to be used for connection. -
Page 43: User Agreement
User Agreement - Main WiFi Network Set the User Agreement text to be displayed to the user when using the captive portal function. Rank: Set a rank to assign the priority user is to see user agreement text. Text Input Area: enter the User Agreement text. -
Page 44: About
About Displays your device's connection information, firmware information, WWAN information, Wi-Fi details and device information. ■ From the Web UI main screen, Click the About tab to view the available information. -
Page 45: Support Tab
Support Tab Obtain support information on this interface. ■ From the Web UI main screen, click the Support tab to view the available options. -
Page 46: Appendix
Appendix The following topics cover items such as troubleshooting, device specifications, applicable warranty and service information, customer service contacts, and applicable trademark and copyright notices. Troubleshooting Check below for troubleshooting solutions for common device issues. Check here first Issue: Unable to connect via Wi-Fi (WLAN) Solution 1: Check whether the mobile broadband device is properly connected to the computer or other external device. - Page 47 Issue: Forgot PIN / Unknown PIN Unblocking Key (PUK) / SIM card is locked. Solution: Contact Service Provider Issue: SIM card is not recognized. Solution 1: Check whether the SIM card is properly installed. For details, see Insert or Remove a SIM Card. Solution 2: Check the SIM card for damage.
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Page 48: Specifications
The following tables list the specifications for the mobile broadband device, the AC charger, and materials. Mobile Broadband Device Specifications Item Description Model name R910 Mobile Hotspot Dimensions 12.5mm (H) x 90.1mm (W) x 67mm (D) Weight Interface WebUI Power consumption Normal state: 1.25 Watts... - Page 49 Item Description Frequency LTE B2 DL: 1930 ~ 1990 MHz UL: 1850 ~ 1910 MHz LTE B4 DL: 2110 ~ 2155 MHz UL: 1710 ~ 1755 MHz LTE B5 DL: 869 ~ 894 MHz UL: 824 ~ 849 MHz LTE B12 DL: 729 ~ 746 MHz UL:699 ~ 716 MHz LTE B25...
- Page 50 Item Description Frequency WCMDA B2 DL: 1930 ~ 1990 MHz UL: 1850 ~ 1910 MHz WCMDA B5 DL: 869 ~ 894 MHz UL: 824 ~ 849 MHz WCMDA B8 DL: 925 ~ 960 MHz UL: 880 ~ 915 MHz CMDA BC0 DL: 869 ~ 894 MHz UL: 824 ~ 849 MHz CMDA BC1...
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Page 51: Warranty And Service
AC Charger Specifications Item Description Rated input voltage 100-240Vac Operating range 90-264Vac Rated input frequency 50/60Hz +/- 3Hz Nominal dc output voltage +5.0V (±5%) Rating load current 2.0A Materials Specifications Parts Materials/Finishing A cover PC(Black),SF coating B cover PC(Black) Battery cover PC(Black),SF coating A deco PC(Black),UV(Gloss 80%) -
Page 52: Services
The names of companies, products, and services used in this guide are registered trademarks or trademarks of the respective companies. Franklin Wireless logo is trademarks or registered trademarks of Franklin Wireless Corporation in US. Copyright © 2017 Franklin Wireless Corporation. All rights reserved. -
Page 53: Safety And Notices
Franklin Wireless accepts no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using your device, or for failure of your device to transmit or receive such data. -
Page 54: Fcc Compliance
● Do not expose to water or other liquids, fire, explosion, or other hazards. ● Use the original R910 battery supplied with your device. ● If using with a charger, use only the AC charger supplied with your device. ●... - Page 55 FCC RF exposure guidelines. SAR information on this model device is on file with the FCC and can be found under the Display Grant section of http://fcc.gov/oet/ea/fccid after searching on FCC ID: XHG-R910 More information on the device's SAR can be found from the following FCC website: http://fcc.gov/oet/ea/fccid.
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Page 56: Index
Index 2.4GHz, 22 Power Off, 14 5GHz, 22 power on, 5, 16, 26 AC charger, 42, 44, 50 Power On, 14 Admin Log in, i, 18 Remove, i, 5, 8, 9, 12, 43 Auto Connect, 23 reset, 5, 14, 22, 27, 42, 43 Backup, ii, 31 Restart Your Device, i, 14 Battery, i, iii, 2, 5, 6, 10, 11, 13, 14, 42, 47, 49,...