Troubleshooting - SoftBank 943SH Owner's Manual

Troubleshooting

Receiving a Call
3
Cannot use Answer Phone or
Record Caller Voice
4
. Answer Phone and Record Caller
Voice are disabled when less than
12 seconds of recording capacity
remain or 20 messages are recorded.
Delete messages.
. Answer Phone and Record Caller
Voice are not available for Video Calls.
Placing a Call
3
Cannot place call via Speed Dial
. Speed Dial is not available when
Phone Book access is restricted by
Application Lock.
3
Cannot place call
. Cancel Keypad Lock, Function Lock
and Offline Mode, if active.
22
4-
3
Call won't connect
. Did you include the area code or the
first 0? Dial the number including the
area code or 0.
. Handset may be out-of-range (out
appears). Move to a place where
signal is strong and retry.
During a Call
3
Outgoing Image is distorted during
Video Calls
. Rapid motion can make images
appear choppy or distorted.
3
Camera image switches to
Alternative Image during Video Calls
. Prolonged camera use may cause
camera area to heat up, resulting in
automatic shutdown; wait a while and
retry.
3
Conversation is hampered
. Conversations may be hampered by
ambient noise.
. Check Earpiece Volume when using
Loudspeaker. Increasing Earpiece
Volume may cause feedback/interference.
3
Call is choppy or cut off
. Network signal may be weak. Move to a
place where signal is strong and retry.
. Battery may need to be charged or
replaced. Charge battery or install a
charged battery.
3
Clicking noise is heard during call
. Handset may be moving into another
service area. Noise is heard when
Network signal switches. This is normal.
3
Cannot hear other party's voice
. Earpiece Volume may be low.
Increase Earpiece Volume (P.4-3).
. Sound output may be set to use
handsfree device. Set Transfer Audio
(P.4-15) to To Phone.