Troubleshooting Tips - GE GTS18 Owner's Manual & Installation Instructions

Troubleshooting Tips... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service. If
needed, service can be scheduled by visiting us online GEAppliances.com or calling 800.GECARES 800.432.2737.
In Canada visit GEAppliances.ca or call 800.561.3344.
Problem
Refrigerator does not operate
Motor operates for long periods
or cycles on and off frequently.
(Modern refrigerators with more
storage space and a larger freezer
require more operating time. They
start and stop often to maintain even
temperatures.)
Refrigerator or freezer compartment
too warm
Frost or ice crystals on frozen food
(frost within package is normal)
Divider between refrigerator and
freezer compartments feels warm.
Automatic ice maker does not work
(if installed).
Ice cubes have bad odor/taste
Slow ice cube freezing
14
Possible Causes
Refrigerator in defrost cycle.
Either or both controls set to OFF
Refrigerator is unplugged.
The fuse is blown/circuit breaker is
tripped.
Normal when refrigerator is first
plugged in.
Often occurs when large amounts of
food are placed in refrigerator.
Door left open.
Hot weather or frequent door
openings.
Temperature controls set at the
coldest setting.
Temperature control not set cold
enough.
Warm weather or frequent door
openings.
Door left open.
Door left open.
Too frequent or too long door
openings.
Automatic energy saver system
circulates warm liquid around
the front edge of the freezer
compartment.
Ice maker power switch is in the
OFF position.
Water supply turned off or not
connected.
Freezer compartment too warm.
Piled up cubes in the storage bin
cause the ice maker to shut off.
Ice cubes stuck in ice maker.
Ice storage bin needs cleaning.
Food transmitting odor/taste to ice
Interior of refrigerator needs
cleaning.
Door left open.
What to Do
Wait about 30 minutes for defrost cycle
to end.
Set the controls to a lower temperature
setting.
Push the plug completely into the outlet.
Replace fuse or reset the breaker.
Wait 24 hours for the refrigerator to
completely cool down.
This is normal.
Check to see if package is holding door
open.
This is normal.
See Temperature Control section.
See Temperature Control section.
Set the temperature control one step
colder. See Temperature Control
section.
Check to see if package is holding door
open.
Check to see if package is holding door
open.
This is normal.
This helps prevent condensation on the
outside.
Set the power switch to ON position.
See Installing the water line section of
the ice maker installation instructions.
Wait 24 hours for the refrigerator to
completely cool down.
Level cubes by hand.
Turn off the ice maker, remove cubes,
and turn the ice maker back on.
Empty and was bin. Discard old ice.
Wrap foods well.
See Care and Cleaning section.
Check to see if package is holding door
open.
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