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Itronix Duo-Touch Getting Started

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  • Page 2: Getting Started

    This online document, Duo-Touch Help, contains all the information you need to set up and use your new Tablet PC. For information on printing, searching, navigating or using Duo-Touch Help, see How to Use This Help System. To optimize readability, we recommend you view this document in landscape orientation.

  • Page 3: Unpacking Your System

    Unpacking Your System After opening the package, carefully inspect the contents. Contact your dealer if any items are missing or appear damaged. The shipping carton should contain a Duo-Touch Tablet PC with the following features and parts: Standard Parts ...

  • Page 4: Optional Accessories

    The following items are normally optional, but some vendors may include them in the standard package. Some items may not be available in some countries, or some vendors may choose not to carry all the items. A complete list of Itronix optional peripherals and accessories is listed on the Itronix website.
  • Page 5  Slots and openings in the computer case are for ventilation purposes. Do not block or cover these openings or the system could overheat  There is a label on the bottom of the Duo-Touch containing information on the power requirements of this system. These requirements must be followed. If you are unsure of your local power supply, consult your dealer or local power company ...

  • Page 6: More Basics

    The First Time... Using your computer for the first time involves:  Connecting the AC Adapter  Turning the Duo-Touch ON/OFF  Calibrating the Display More Basics The next section, Getting Familiar with Your Computer, contains basic information you need to...

  • Page 7: Startup Problems

    Startup Problems If your computer does not start properly, try these solutions:  Connect the AC adapter to charge the battery if it is not charged. NOTE The Power Status LED should be solid blue and the Power LED on the AC adapter should be lit if the AC adapter is connected and functioning properly.

  • Page 8: Tips For New Owner

    Tips for New Owner  Read the Troubleshooting section for common questions and answers about the Duo-Touch  Take the Windows tutorials Select "Get Going with Tablet PC" from the Start Menu.  Take responsibility for backup Back up files often. Users who need to manage large amounts of data may wish to use backup devices such as a ZIP drive.

  • Page 9: Getting Familiar With Your Tablet Pc

    Getting Familiar with Your Tablet PC Getting Familiar with your Tablet The Itronix Duo-Touch is a rugged, weather-sealed Tablet PC system built for the demanding environment of the mobile worker. This computer is a superior work tool for collecting, managing, and communicating information in the field.

  • Page 10: Front View

    Front View Feature Description Microphone Use the sealed, integrated microphone for audio input LED Status Indicators The LEDs light up when a particular function of the computer is active Power Button Press this button to turn the unit on or off or to hibernate Display 8.4"...

  • Page 11: Right Side View

    Right Side View Feature Description Fax/modem RJ-11 The fax/modem can transmit data using the 56 Kbps V.90 or V.92 Jack protocol, and send and receive faxes at 14.4 Kbps. 2 USB 2.0 ports The Universal Serial Bus (USB ) enables you to attach keyboards, mice, scanners, printers and other USB devices.

  • Page 12: Left Side View

    Left Side View Feature Description Security Slot Your computer has a Security Slot that can be used with a standard laptop locking device, such as a Kensington Lock.

  • Page 13: Top Edge View

    Top Edge View Feature Description Pen Storage Slot Store the pen / stylus here when not using it. LAN RJ-45 Jack With an Ethernet LAN (Local Area Network) you can make LAN connections without installing PC Cards. Connection speed is 10/100/1000 Mbps.

  • Page 14: Bottom Edge View

    Bottom Edge View Feature Description Multi-IO Extension Use this Multi-IO extension slot with the Desk Mount or the Vehicle Slot Dock. DC-in Jack Power the Tablet PC by connecting the AC adapter or vehicle adapter.

  • Page 15: Back View

    Covers the fan. Do not cover this grate while using the Duo-Touch. Master Reset Key Use the stylus tip in this hole to perform a hard reset of your Duo-Touch. You will then need to press the power button to restart the computer.

  • Page 16: Buttons And Hot Keys

    Duo-Touch™ Help Buttons and Hot Keys The Duo-Touch has seven Hot Keys to speed common functions. Additionally, it has a Power Button, an RF On/Off Button, and a Master Reset Key. Hover the mouse over each number on the picture to see a description...

  • Page 17: Programming Hot Keys

    Buttons and Hot Keys Page 2 of 3 Line Up Key Press this key to move the cursor up one line. You can also program it to execute a specific function. Line Down Press this key to move the cursor down one line. You can also program it to execute a specific function.
  • Page 18 You will then need to press the power button to restart the computer. CAUTION Any unsaved files or data will be lost during a hard reset. 72_0127_001 05 May 2005 © 2005 Itronix Corporation. All rights reserved. mk:@MSITStore:C:\Documents%20and%20Settings\barvillj.ITRXNT1\My%20Documents... 5/5/2005...

  • Page 19: Led Status Indicators

    Power Status LED Unit is turned on Solid Blue Suspend to Blinking Blue NOTE LEDs can be disabled by using the Setup Utility to activate Stealth Mode. 72_0127_001 05 May 2005 © 2005 Itronix Corporation. All rights reserved. mk:@MSITStore:C:\Documents%20and%20Settings\barvillj.ITRXNT1\My%20Documents... 5/5/2005...

  • Page 20: Display And Pen Basics

    Display and Pen Basics Your Duo-Touch has an 8.4" TFT SVGA outdoor transmissive display with digitizer control panel and touch screen. It is an active matrix color display with integrated graphics capabilities that provides excellent readability both indoors and outdoors.

  • Page 21: Adjusting Screen Brightness

    Duo-Touch™ Help Display and Pen Basics Your Duo-Touch has an 8.4" TFT SVGA outdoor transmissive display with digitizer control panel and touch screen. It is an active matrix color display with integrated graphics capabilities that provides excellent readability both indoors and outdoors.
  • Page 22 Using the Pen / Stylus Use the /stylus provided with your Duo-Touch Tablet PC like you would use a mouse on a desktop PC. The following common mouse functions can all be performed with your pen: Single-click: Tap once with the pen Double-click: Tap twice with the pen.
  • Page 23 3. Select Tablet and Pen Settings and then select the Settings tab. 4. Under the Calibration field, choose the orientation you want to calibrate, either Landscape or Portrait. NOTE The Duo-Touch must be in the orientation you are calibrating and each orientation must be calibrated separately.
  • Page 24 Display and Pen Basics Page 4 of 5 5. Tap the Calibrate button. 6. After you have completed calibration by touching the cross-hairs with your pen, select OK to have the new settings take effect. Calibrating the Touch Screen 1. From the Start Menu, select All Programs, Mobile Computer Tools, Touch Screen Calibrator. mk:@MSITStore:C:\Documents%20and%20Settings\barvillj.ITRXNT1\My%20Documents...

  • Page 25: Ports And Connectors

    Type II PC Cards Top Edge PC Card Slot CompactFlash Slot CompactFlash Cards Right Side no icon Security Slot Computer lock such as a Kensington lock Left Side 72_0127_001 05 May 2005 © 2005 Itronix Corporation. All rights reserved. mk:@MSITStore:C:\Documents%20and%20Settings\barvillj.ITRXNT1\My%20Documents... 5/5/2005...

  • Page 26: The Hard Disk Drive (Hdd)

    The hard disk drive provides high-capacity storage and fast access. The operating system and most programs are stored here. Your Duo-Touch identifies the hard disk drive as drive C:. Your hard disk drive may include an optional hard drive heater to allow operation in certain environments.

  • Page 27: Making Connections

    Making Connections Making Connections Your Duo-Touch is equipped with a full array of ports and connectors, including standard input/output (I/O) ports for quickly and easily adding peripherals such as a printer. Refer to documentation included with individual devices for details on connecting these devices to your computer.

  • Page 28: Attaching Power

    2. Connect the AC adapter to the DC power port on your computer. 3. Connect the AC adapter power cord to an AC outlet. Alternately, you can attach the optional vehicle adapter. Turning the Duo-Touch On and Off To turn on the computer Press the power button once, and then give the system time to respond.
  • Page 29 3. If you need to leave the system for a short time, or if you want to conserve battery power, you can put the computer into hibernation mode by pressing the power button. See Power Management for additional information. CAUTION Shutting down the computer improperly could result in lost or corrupted data.
  • Page 30 Ethernet The Ethernet (RJ-45 Jack) on the top edge of the computer enables you to make LAN connections without installing PC cards. Connection speed is 10/100/1000 Mbps.

  • Page 31: Internet And Fax

    If you are unsure as to the type of port you have to plug into, contact your building superintendent. Simple detection and protection devices are also available at most computer stores and should be used to protect the Duo-Touch.

  • Page 32: Attaching Usb Devices

    Attaching USB Devices The two Universal Serial Bus (USB) 2.0 ports enable you to attach USB devices such as keyboards, mice, scanners, and printers. USB devices can be chained together on a single cable.

  • Page 33: Using Pc Cards

    Using PC Cards The Duo-Touch has a Type II PC Card Slot located on the top side of the computer. It supports 32 bit Card Bus 2.1 interface as well as Zoom Video when in landscape orientation. You can use this slot to interface between your Duo-...

  • Page 34: Using Compactflash Cards

    Installing a CompactFlash Card 1. Open the CompactFlash port cover on the right side of the computer. 2. Position the CompactFlash Card with the label facing up and carefully insert it into the socket. Your Duo-Touch should automatically detect most CompactFlash Cards.

  • Page 35: Changing The Volume

    Audio Your Duo-Touch has integrated audio as well as audio jacks so you can connect external audio components Feature Description Microphone Integrated microphone for audio input Speaker Integrated speaker for audio output Audio-out jack Connect external speakers or a stereo headset...

  • Page 36: Securing The Tablet Pc With A Lock

    Your computer has a Security Slot (1) on the left side. It can be used with a standard laptop locking device, such as a Kensington Lock. You can connect the Duo-Touch to a large object with the lock to prevent theft of your Tablet PC. See the documentation that comes with your lock for more...

  • Page 37: Attaching To The Desk Mount Or Vehicle Dock

    Attaching to the Desk Mount or Vehicle Dock Use the Multi-IO extension slot to connect the Desk Mount or the Vehicle Dock or custom external devices.

  • Page 38: Wireless Communication

    FCC regulations. Your Duo-Touch has an RF ON/OFF button on the back. This can be used to turn off Bluetooth, and disable WLAN , WWAN, and GPS radios.

  • Page 39: Bluetooth Radio (Optional)

    Bluetooth Radio (optional) The Duo-Touch includes an integrated Class 2 Bluetooth option. Its typical range is 10 meters. NOTE Using the Bluetooth radio and the WLAN radio at the same time will degrade the WLAN radio's performance. Turning the power to the Bluetooth or WLAN radios on or off 1.

  • Page 40: Wlan Radio (Optional)

    WLAN Radio (optional) The Duo-Touch has an integrated 802.11b WLAN radio option. Its typical range is 100 to 300 meters in open spaces and 30 to 100 meters indoors. An internal antenna is provided for the WLAN radio. NOTE Using the Bluetooth radio and the...
  • Page 41 Applying wireless LAN technology to desktop systems provides an organization with flexibility impossible with a traditional LAN. Desktop client systems can be located in places where running cable is impractical or impossible. Desktop PCs can be redeployed anywhere within a facility as frequently as needed, making wireless ideal for temporary workgroups and fast-growing organizations.

  • Page 42: Wwan Radios

    WWAN Radios Your Duo-Touch supports two integrated WWAN (Wireless Wide Area Network) radio technology options, GPRS/EDGE or 1xEV-DO. Both radio options include Watcher™ network monitoring software. GPRS / EDGE option The integrated Sierra Wireless AirCard™ 775 network card for GPRS / EDGE data connections supports quad-band (800/900/1800/1900 MHz) for worldwide GSM frequency bands.

  • Page 43: Pc Card Radios

    PC Card Radios Your Duo-Touch supports several PC Card radios:  CDMA 1xEV-DO/1xRTT (850/1900Mhz)  GSM / GPRS (900/1800Mhz and 1900Mhz) See the PC Card Radio manufacturer for more information on using each radio. Read About CDMA CDMA is a digital cellular technology that enables multiple users to share the same radio spectrum at the same time without compromising quality or security.

  • Page 44: Improving Radio Coverage

    Improving Radio Coverage Wireless connectivity between radio-equipped portable terminals and host computers is unique and maintaining this wireless connectivity over a wide area is fundamental to the usefulness of the network. As such, the scope and reliability of radio coverage is a primary concern. Therefore, one of the most important features of the wireless network is the degree of radio coverage provided.

  • Page 45: Power Management

    Power Management Power Management The Duo-Touch uses dynamic power management ( DPM ) so you can reduce the amount of energy used, especially during periods of inactivity. Effective use of power management options can greatly conserve and extend your battery life.

  • Page 46: Battery Calibration

    Battery Calibration Page 1 of 3 Duo-Touch™ Help Battery Calibration The battery calibration process empties and charges the battery one time. This allows the Windows battery gauge to accurately monitor battery status. It is recommended you calibrate your battery: the first time you use it after it has been stored for awhile if the gas gauge has become inaccurate.
  • Page 47 Battery Calibration Page 2 of 3 5. Next, choose which battery you want to calibrate, the primary battery or optional secondary battery. 6. You will be prompted to make sure the AC adapter and Battery are present. Do this and then Select Yes to begin "battery auto-learning".
  • Page 48 Battery Calibration Page 3 of 3 72_0127_001 05 May 2005 © 2005 Itronix Corporation. All rights reserved. mk:@MSITStore:C:\Documents%20and%20Settings\barvillj.ITRXNT1\My%20Documents... 5/5/2005...

  • Page 49: Battery Charging

    Battery Charging When you use the AC adapter to connect your Duo-Touch to a power outlet, the internal battery automatically begins to recharge. While the battery is charging, the Battery Status LED turns orange after 6-12 seconds and stays solid orange until the battery is fully charged. Then it turns green.

  • Page 50: Using The Battery

    115°F or 46°C) or too low (below approximately 32°F or 0°C). Your Duo-Touch is equipped with a fan to remove heat from the processor. CAUTION The Thermal Grate gets warm during use of the Duo-Touch. Do not block the flow of air to the Thermal Grate.
  • Page 51 Two different power alarms can be enabled or disabled: the Low Battery Alarm, and the Critical Battery Alarm. Use the slide bar to set the power level at which the alarms are activated. Click on the Alarm Action button to choose whether the alarm sounds, displays a message, or both. CAUTION When battery power is low, the Battery Status LED will blink red and the alarm will beep...

  • Page 52: Power Saving Modes

    Power Saving Modes Adjust the default power management settings by going to Control Panel, Power Options. Power Button On the Advanced tab of Power Options, the Power buttons dialog box allows you to set different actions to take when the power button is pressed. You may have the Tablet PC standby, hibernate, or shut down altogether.

  • Page 53: Battery Installation And Replacement

    (you may want to print this topic for reference): CAUTION The Duo-Touch battery and unit are only weather sealed when the battery is properly installed and the battery door is closed. Keep the battery door closed and all screws are in place and secure when the unit is in use to prevent damage.

  • Page 54: Replacing The Real Time Clock Battery

    CAUTION Internal components of the Duo-Touch will be damaged if exposed to contaminants. When dust covers, the PC card door, or the bottom access panel are open on the computer, shield the unit from all contaminants such as liquids, rain, snow, and dust.
  • Page 55 1. Remove the battery pack. 2. Lift the coin battery out of the holder. 3. Install a new coin battery with the positive terminal up. 4. Re-install the battery pack.

  • Page 56: Battery Tips

    Battery Tips Tip 1. Avoid excessive heat and cold  Your battery will last longer during the day if it is used, charged and stored between 50°F and 86°F (10°C and 30°C).  Charge the battery nightly where the temperature will remain around 68°F (20°C). Your battery may not last as long through the day if you charge it at higher or lower temperatures.

  • Page 57: Tip 3. Calibrate Your Battery

     Avoid operating the fax/modem, or audio and video applications when using battery power. Operating a fax/modem, video, or audio equipment increases the computer’s power requirements.  Don't use screen savers as they draw excessive current, especially “3D” screen savers. ...

  • Page 58: Tip 5. Prevent Data Loss

     If your battery is charged in a cold (less than 41°F/5°C) or very warm (greater than 122°F/50°C) environment, it is possible that the Battery Charge LED will indicate that the charge has stopped; however, this does not necessarily mean that your battery is fully charged. Tip 5.

  • Page 59: Bios Setup Utility

    BIOS Setup Utility Customizing Your BIOS Settings This chapter explains how to use the Setup Utility to modify the BIOS settings. The Setup Utility displays and allows you to modify the Tablet PC's components and configure the devices that are connected to it. This information is used to test and initialize components at start-up time and to make sure everything runs properly when the system is operating.

  • Page 60: Using The Bios Setup Utility

    Using the BIOS Setup Utility Page 1 of 3 Duo-Touch™ Help Using the BIOS Setup Utility The BIOS Setup Utility allows you to configure your computer’s basic settings. When you turn your computer on, the system reads this information to initialize the hardware so that it will operate correctly.
  • Page 61 NOTE The field help window refers to keys that are only available via an external USB keyboard. If you do not have an external keyboard attached to your Duo-Touch , use the Setup utility's popup input panel described below: The General Help Window describes the popup input panel keys and their functions.
  • Page 62 Press FnA again to return to the small input panel. NOTE The popup input panel disappears after a few seconds of inactivity and when you change screens. 72_0127_001 05 May 2005 © 2005 Itronix Corporation. All rights reserved. mk:@MSITStore:C:\Documents%20and%20Settings\barvillj.ITRXNT1\My%20Documents... 5/5/2005...

  • Page 63: The Main Menu

    Configure system time System Date MM/DD/YYYY Configure system date Digitizer Calibration Opens Display Calibration Begins the digitizer calibration. Once you have calibrated the display, the computer will restart. 72_0127_001 05 May 2005 © 2005 Itronix Corporation. All rights reserved. mk:@MSITStore:C:\Documents%20and%20Settings\barvillj.ITRXNT1\My%20Documents... 5/5/2005...

  • Page 64: The Advanced Menu

    The Advanced Menu Page 1 of 3 The Advanced Menu Field Setting Function SuperIO Configuration sub-menu Configure SuperIO Chipset Nat393 Stealth Mode Configurations sub-menu Depending on Stealth Mode setting, , FAN Beeps, Brightness, Audio will keep silent when you need. Extended Configuration sub-menu Other special function settings...
  • Page 65 Enabled Stealth Mode Setup The Duo-Touch has stealth mode capability so it can be used in an environment where sound and light could be dangerous to the user. If stealth mode is set to “Disabled", the LEDs, Fan, system beeps, audio, and display brightness operate normally. If stealth mode is enabled, you can individually set LEDs, Fan, system beeps, audio and display brightness to "on"...
  • Page 66 RF MODULE OPTION Both RF Enable Select which RF module Support. Disabled Wireless Enable Bluetooth Enable RF Radio Wakeup RF Radio Card will wake up system. Disabled Enabled 72_0127_001 05 May 2005 © 2005 Itronix Corporation. All rights reserved. mk:@MSITStore:C:\Documents%20and%20Settings\barvillj.ITRXNT1\My%20Documents... 5/5/2005...

  • Page 67: The Boot Menu

    3rd Boot Device Removable Dev. same as above CD/DVD HDD:SM-HTS424040M9AT00 Network:Realtek Boot Agent Disabled 4th Boot Device Removable Dev. same as above CD/DVD HDD:SM-HTS424040M9AT00 Network:Realtek Boot Agent Disabled 72_0127_001 05 May 2005 © 2005 Itronix Corporation. All rights reserved. mk:@MSITStore:C:\Documents%20and%20Settings\barvillj.ITRXNT1\My%20Documents... 5/5/2005...

  • Page 68: The Security Menu

    Boot Sector Virus Protection Disabled Enable/Disable boot sector virus protection Enabled NOTE After inserting a password you have the option to set the password to Always or SCU. 72_0127_001 05 May 2005 © 2005 Itronix Corporation. All rights reserved. mk:@MSITStore:C:\Documents%20and%20Settings\barvillj.ITRXNT1\My%20Documents... 5/5/2005...

  • Page 69: The Exit Menu

    The Exit Menu Page 1 of 2 Duo-Touch™ Help The Exit Menu Field Screen Function Save Changes Exit system setup after and Exit saving the changes. F10 key can be used for this operation Discard Exit system setup without Changes and saving any changes.

  • Page 70: Maintenance And Storage

    Maintenance and Storage Maintenance and Storage The Itronix Duo-Touch is rugged and weather resistant. Handle it with the normal care required by any sophisticated electronic equipment, and the computer will provide reliable service even under harsh field conditions. Follow the guidelines in this section to care for your unit.

  • Page 71: Battery Maintenance And Storage

     Avoid exposing batteries to extremely hot or cold temperatures for long periods. To prevent possible damage to the battery, the Duo-Touch does not allow the battery to charge if the internal temperature of the battery gets too low (< 5°C or < 41°F) or too high (> 50°C or >...

  • Page 72: Maintaining Your Tablet Pc

    Tablet PC Maintenance and Storage Maintaining Your Tablet PC Follow these guidelines to help maintain the condition and performance of your computer.  Turn off the computer when you are not using it.  Charge the batteries daily or whenever their capacity is low. ...
  • Page 73 To store the computer  Files and data should be saved before storing the computer.  Contact your organization’s help desk about the procedure for backing up files or data.  Exit all applications and use the appropriate procedure to exit from your operating system. ...

  • Page 74: Optional Equipment And Accessories

    Accessories The Itronix Duo-Touch has several equipment and accessory options to further enhance your mobile computing experience. A complete list of Itronix optional peripherals and accessories is listed on the Itronix website. CAUTION When purchasing any additional accessories, purchase only those accessories that are approved for use with your computer.

  • Page 75: Attaching A Second Battery

    Second Battery For longer battery life, you can attach an optional second, external battery to the connector on the back of the Tablet PC. Attaching a Second Battery 1. Remove the two left feet (1) on the back of the unit. 2.

  • Page 76: Desk Mount

    Desk Mount The Duo-Touch 's desk mount enables you to experience desktop functionality with your Duo-Touch. The desk mount includes the following ports:  Stand holder connector (this is the unit interface)  DC in  2.0 ports  15-pin CRT port for an external monitor ...
  • Page 77 Apply external power to the desk mount. The LED in the front of the desk mount will light along with the Power Status LED on the Duo-Touch. The desk mount includes a slot so you can simultaneously charge the main battery and an additional battery.

  • Page 78: Vehicle Adapter

    Vehicle Adapter The Vehicle Adapter is an optional device that supplies power from the vehicle battery to operate the computer and charge the battery installed in the unit. It typically connects to the vehicle battery using the cigarette lighter socket. To prevent possible damage to the battery, the system will not allow the battery to charge at extreme temperatures.

  • Page 79: Vehicle Dock

    The dock features two ports, two serial ports, and an external monitor/CRT connector. It also includes a locking mechanism to secure your Tablet PC. 72_0127_001 05 May 2005 © 2005 Itronix Corporation. All rights reserved. mk:@MSITStore:C:\Documents%20and%20Settings\barvillj.ITRXNT1\My%20Documents... 5/5/2005...
  • Page 80 Calculate memory size by adding the size of the memory module to the existing built-in memory. For example: 128 MB (module) + 128 MB (built-in memory) = 256 MB Total. If you add memory to your Duo-Touch, it will automatically detect the change in capacity when it restarts.

  • Page 81: Selecting The Right Surge Protection

    Surge Protection A large number of computer and high technology equipment damage is directly related to AC power and telephone line problems. These problems can include surges, spikes, noise, interference, and weather-related problems, which in turn can cause glitches, hang-ups, crashes, performance slow downs, and down time with computer equipment.

  • Page 82: Troubleshooting

    Troubleshooting Troubleshooting This section is designed to help you determine and fix problems you might encounter while operating the Duo-Touch . Try the following things in order: First, look through the categories in this section for a solution. If you don’t find a solution for your situation here, try one of the resources listed below.
  • Page 83 When I rotate the display to portrait orientation my application does not work or does not display correctly Some applications do not display or work properly in portrait orientation due to the rugged nature of your Duo-Touch 's display screen. Use these applications in landscape orientation.
  • Page 84 Batteries  The battery does not charge  To prevent possible damage to the battery, the system will not allow a charge if the battery temperature is extremely hot or cold (such as in a closed, unattended vehicle). If possible, charge the battery in a location with a moderate temperature of around 20°C (68°F).
  • Page 85 Recovery CDs. This method requires that you have an external bootable and spannable USB CD- ROM drive. If you do not have Recovery CDs, you can obtain them by calling your company’s help desk, or by calling 1-800-638-9270 and selecting option 1, or by e-mailing ccc@itronix.com.

  • Page 86: Landline Modems

    Landline Modems  The modem doesn’t work  When you first try to use HyperTerminal or similar application , the system responds with a message asking if you want to install the modem. Answer “Yes” to this question and follow the instructions on the screen to install it.
  • Page 87 AC adapter , check the electrical outlet you are using to make sure it is working properly.  If the Duo-Touch does not turn on, restart the computer by holding down the Power Button for at least 10 seconds and then release it.
  • Page 88  Make sure you have enough space on your hard disk . Contact your supervisor or your organization’s help desk for assistance.  Set up a permanent swap file. Contact your supervisor or your organization’s help desk for assistance.  Holding down the Power button to reset the computer doesn’t always work ...
  • Page 89 PC Cards  I can’t remove the PC card  Press the ejector button located inside the PC card door on the side of the computer. The button will pop out. Press the ejector button again to eject the PC card. Slide the card out. ...

  • Page 90: Pen / Display

    Pen / Display  When I try to use the pen on my display, nothing happens  If you cannot select objects accurately with the pen, you may need to recalibrate the display. Display calibration depends on the display mode you are using, digitizer mode or touch screen mode.
  • Page 91 Some applications do not display properly in portrait mode. For example, you may need to scroll to the right to view all the contents on the page. For best visibility, use these applications in landscape orientation.
  • Page 92 FAQs  How do I calibrate the pen? Calibrate your display based on whether you are using Digitizer Mode or Touch Screen Mode. Switching Between Digitizer and Touch Screen Modes Using Hot Keys: Press the Line Up and Line Down hot keys simultaneously to switch the display between digitizer and touch screen modes while in Windows.
  • Page 93 Under the Calibration field, choose the orientation you want to calibrate, either Landscape or Portrait. Tap the Calibrate button. After you have completed calibration by touching the cross-hairs with your pen, select OK to have the new settings take effect. Calibrating the Touch Screen From the Start Menu, select All Programs, Mobile Computer Tools, Touch Screen Calibrator.
  • Page 94 Select the Settings tab. Tap the Calibrate button. Follow the on screen instructions. After you have completed calibration, select OK to save and exit.  How do I change the main battery? Turn off the Tablet PC and remove external power. Turn the unit over and remove the cover screw with a Phillips screwdriver.
  • Page 95 The main Li-Ion battery lasts approximately 3 hours with normal use. You can increase your runtime on battery power by using a second external battery.  How do I optimize the Duo-Touch for left handed use?  You can select a left-handed preference. Select Start, Control Panel, Tablet and Pen Settings.

  • Page 96: Service And Support

    Service and Support Service and Support Our commitment at Itronix is to provide you, our client, with both the products and support services necessary for success in your enterprise. Client Care Center The Itronix Client Care Center strives to consistently provide world-class service and continually make improvements thanks to valuable input and ideas from our customer base.

  • Page 97: Client Care Center (Ccc)

    Automated selections on the recording have been changed, so please listen to the recording closely and choose from the following options: New to Itronix and would like to purchase products for the first time or interested in becoming an Itronix Business Partner...

  • Page 98: Product Support - Downloads

    Itronix Corporation makes it easy to get the software updates you need to keep your configuration current and get the most from your Itronix product. Simply go to the Tablet PC section of the Product Support downloads page on the Itronix website. Downloads are listed by model (Duo-Touch) and...
  • Page 99 A rubberized cover that provides added protection for the USB and Audio ports when they are not being used. EDGE: Enhanced Data rates for GSM Evolution external power: Any of the approved devices used to supply power to the Duo-Touch, including the AC adapter, the desk mount, the vehicle adapter, and the vehicle dock.
  • Page 100 A method of quickly increasing the battery capacity while the Duo-Touch is attached to external power. This is the normal and preferred charging method. It takes approximately four hours to fully charge the battery using this method. GPRS: General Packet Radio Services GSM: Global System for Mobile Communications hard disk: A rigid magnetic storage device that provides fast access to stored data.
  • Page 101 RJ-45 cable into an RJ-45 port. RTC: Real Time Clock rugged: The unique design of the Duo-Touch allows it to withstand the day to day rigors of the mobile workforce. Self-Monitoring Analysis and Reporting Tool (SMART): This technology reports on a variety of hard drive attributes.
  • Page 102 Taskbar: The area along the bottom of the screen that contains the Start button and buttons for windows, documents, or applications that are open. TDMA: Time Division Multiple Access. UMTS: Universal Mobile Telecommunications Service USB: Universal Serial Bus utility: A program that helps you maintain and improve the efficiency of the computer system. vehicle adapter: An optional device that supplies power from the vehicle battery to operate the computer and charge the battery installed in the unit.
  • Page 103 Consult the dealer or an experienced radio/TV technician for help. The Duo-Touch (IX325) Tablet PC complies with Part 68 of the FCC Rules. On the bottom of this equipment is a label that contains, among other information, the FCC registration number and ringer...
  • Page 104 RENs, contact the telephone company to determine the maximum REN for the calling area. The Duo-Touch (IX325) Tablet PC may be connected to the telephone network using the RJ-11 jack provided.
  • Page 105 Ringer Equivalence Numbers of all the devices does not exceed 5. The Duo-Touch (IX325) Tablet PC may be connected to the telephone network using the RJ-11 jack provided.
  • Page 106 Enclosed with each IX325 Tablet PC is the Radio Specific Safety information. Do not proceed with out reviewing the information provided on that document. Do not proceed beyond a WARNING or CAUTION until the indicated conditions are fully understood and met. 20 May 2005 © 2005 Itronix Corporation. All rights reserved.

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