Warranty - Joerns Healthcare UltraCare XT User & Service Manual

Joerns Healthcare Warranty Program
for Joerns UltraCare XT Bed, Model UCXT
® ®
Joerns UltraCare XT Beds, Model UCXT, are
guaranteed for a period of five years from the
date of delivery, against defects in materials and
workmanship, under normal use and service.
This five-year warranty includes all mechanical and
electrical components.
Steel structural components on beds are covered
under warranty for a period of 15 years from the date
of delivery.
Welds are covered under warranty for the lifetime
the product.
Damage caused by use in unsuitable environmental
conditions, abuse or failure to maintain the product in
accordance with user and service instructions is not
covered.
Any alteration, modification, or repair unless performed
by or authorized in writing by Joerns Healthcare, will
void this warranty.
Parts
Joerns beds contain various parts that wear from
normal use. These parts, such as DC batteries, are not
covered under the stated warranty but are covered for
90 days after date of delivery.
Weld lifetime defined as 20 years.
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Joerns Healthcare's obligation under this warranty is
limited to supplying replacement parts, servicing or
replacing, at its option, any product which is found by
Joerns Healthcare to be defective.
Warranty replacement parts are covered by the terms
of this warranty until the product's original stated
warranty period expires.
When requested by Joerns Healthcare, parts must
be returned for inspection at the customer's expense.
Credit will be issued only after inspection.
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Service
Most service requests can be handled by the facility
Maintenance Department with assistance from the
Joerns Healthcare Product Service Department.
Most parts requested can be shipped next day air at
the customer's expense.
Should a technician be required, one will be provided
by Joerns Healthcare, at our discretion. Only the
Joerns Healthcare Product Service Department can
dispatch authorized technicians.
This warranty is extended to the original purchaser of
the equipment.
© 2015 Joerns Healthcare • 6110045 RevI • 15-2010