Troubleshooting - Alcatel GO FLIP User Manual

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Troubleshooting ..............................................

Before contacting the service center, follow the instructions below:
• You are advised to fully charge ( ) the battery for optimal operation.
• Avoid storing large amounts of data in your phone as this may affect its performance.
• Use Factory reset and the upgrade tool to perform phone formatting or software upgrading.
Note: All Users phone data including contacts, photos, messages, files and downloaded applications will be lost
permanently. It is strongly advised to fully backup the phone data and profile before Factory rest.
The following are the most asked questions:
My phone has not responded for several minutes
• Restart your phone by pressing and holding the End/power key.
My phone turns off by itself
• Check that your screen is locked when you are not using your phone, and make sure the End/power key is not
mis-contacted due to unlocked screen.
• Check the battery charge level.
My phone cannot charge properly
• Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take
around 20 minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C (32°F) to +45°C (113°F)).
• When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or "No service" is displayed
• Try connecting in another location.
• Verify the network coverage with your service provider.
• Check with your service provider that your SIM card is valid.
• Try selecting the available network(s) manually.
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• Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box.
• Make sure that the internet access service of your SIM card is available.
• Check your phone's Internet connecting settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure the SIM card has been correctly inserted (see "Inserting or removing the SIM card").
• Make sure the chip on your SIM card is not damaged or scratched.
• Make sure the service of your SIM card is available.
Unable to make outgoing calls
• Make sure you have dialed a valid number and have touched
• For international calls, check the country and area codes.
• Make sure your phone is connected to a network, and the network is not overloaded or unavailable.
• Check your subscription status with your service provider (credit, SIM card valid, etc.).
• Make sure you have not barred outgoing calls.
• Make sure that your phone is not in airplane mode.
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network).
• Check your subscription status with your service provider (credit, SIM card valid, etc.).
• Make sure you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.
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