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Water Depot Platinum WD SP35BFJCT Owner's Manual page 17

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ERROR code: 1004 - Motor ran to long,
timed out trying to reach
home position
If other ERROR codes display contact the
factory.
6. Control valve stalled in regeneration
7. Control valve does not regenerate
automatically when REGEN button is
depressed and held
8. Control valve does not regenerate
automatically but does when REGEN
button is depressed
9. Time of day flashes on and off
wd-17
e. Motor not inserted fully to
engage piston, motor wires
broken or disconnected
motor failure
f. Drive gear label dirty or
damaged, missing or
broken gear
g. Drive bracket incorrectly
aligned to back plate
h. PC board is damaged or
defective
i. PC board incorrectly
aligned to drive bracket
a. Motor not operating
b. No electric power at outlet
c. Defective AC adapter
d. Defective PC board
e. Broken drive gear or drive
cap assembly
f. Broken piston retainer
g. Broken main regenerant
a. AC Adapter unplugged
b. No electric power at outlet
c. Broken drive gear or drive
cap assembly
d. Defective PC board
a. Bypass valve in bypass
position
b. Meter connection
disconnected
c. Restricted/Installed meter
turbine
d. Defective meter
e. Defective PC board
a. Power has been more than
two hours, the AC adapter
was unplugged and then
plugged back into the wall
outlet, the AC adapter
plug was unplugged and
then plugged back into
the board or the NEXT
and REGEN buttons were
pressed to reset the valve.
e. Check motor and wiring. Replace
motor if necessary.
f. Replace or clean drive gear
g. Reset drive bracket property
h. Replace PC board
i. Ensure PC board is correctly
snapped on to drive bracket
a. Replace motor
b. Repair outlet or use working outlet
c. Replace AC adapter
d. Replace PC board
e. Replace drive gear or drive cap
assembly
f. Replace drive cap assembly
g. Replace main regenerant piston
a. Connect AC adapter
b. Repair outlet or use working outlet
c. Replace drive gear or drive cap
assembly
d. Replace PC board
a. Put bypass valve in normal
operating position
b. Connect meter to PC board
c. Remove meter and check for
rotation or foreign matter
d. Replace meter
e. Replace meter
a. Reset the time of day

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