Troubleshooting - Yale Real Living Look Door Viewer Installation Instructions Manual

Troubleshooting

Attention:
1. Please read this user manual carefully before using our product.
2. Never attempt to repair or modify this product or its accessories by yourself, to avoid injury and
invalidating guarantee!
3. Any accidental factor such as being struck by lightning or any incorrect operation could cause a
memory loss on the SD card. Keeping copies of the videos is strongly recommended in case of
memory loss. We are not responsible for any loss of data.
4. DO NOT use any chemicals to clean this product, such as alcohol or benzene thinner.
5. For remote viewing and notifications, the Look Door Viewer™ requires an 2.4 gHz 802.11 b/g/n WiFi
network with at least 1mbs Internet service.
Symptom
Screen doesn't turn on or
is fuzzy
Unit doesn't power up
Not receiving Images/Video Confirm SD card is installed.
Device LED is flashing blue Device is in WiFi Direct mode-
and red
Device is flashing red and
pink after doorbell or motion check WiFi signal strength.
Cannot reset device or
enter WiFi Direct mode
Images are dark
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Suggested Action
Check cable connection.
Recharge battery pack.
Configure with app
Re-configure network settings or
Press doorbell or inside screen power
key prior to pressing and holding reset
button for 5 seconds.
In Look App, go to Camera and edit
camera settings. Increasing brightness
can resolve dark images for some
environments.
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