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8. FAQ
The GC-400ES is not recognised in game but the game works with gamepads:
• Switch from Direct-Input mode to X-input mode or the reverse.
• Check that the control options of your game are properly configured for using a gamepad as the main
controller.
I get unusual behaviour from my controller in PRO-GAMER mode:
• With the help of the software check that the button mapping corresponds to the mapping of your
game.
• Check that the right analogue stick configuration corresponds properly to your requirements.
The GC-400ES appears to be blocked or not recognised by Windows:
• Check your version of Windows, the software and the GC-400ES controller are only designed for
Windows 7 / 8 / 10.
• Disconnect your controller and connect it again.
• Go to the Windows «control panel» then «Peripherals and Printers», delete the GC-400ES, disconnect
and reconnect it.
• Use the GC-400ES software, go to «General Settings» and check the firmware is up-to-date.
My profiles have not been saved onto my GC-400ES:
• Open the GC-400ES software, go to «General Settings», check that the firmware number is not 0.00.
If this is the case, follow the following instructions:
- Close the GC-400ES software.
- Go to the Windows «control panel» then «Peripherals and Printers», delete the GC-400ES.
- Disconnect the GC-400ES.
- Connect the GC-400ES, wait until the driver installation has finished.
- Relaunch the GC-400ES software and check the firmware number again.
If the firmware number has returned then communication with the GC-400ES works again.
You can therefore update your controller profiles.
09. TECHNICAL SUPPORT
Email: support@nacongaming.com
Website: www.nacongaming.com
Legal lines
Windows® 7/8/10 are registered trademarks of Microsoft Corporation.
Recycling
This product should not be disposed of in normal household rubbish. Please take it to a
nominated collection point. Recycling is important and will help to protect our environment from
reduced landfill waste.
Important Safeguards & Precautions
01. This unit is for indoor use only. Never expose to direct sunlight or wet weather conditions.
02. Do not expose the unit, to splashing, dripping, rain or moisture. Do not immerse in liquid.
03. Do not expose the unit to dust, high humidity, high temperatures or mechanical shock.
04. Do not use if the unit is damaged.
05. Do not disassemble the unit; there are no serviceable parts inside.
06. For external cleaning of the unit, use a soft, clean, damp cloth only. Use of detergents may damage
the finish and leak inside.
Ergonomics
Holding your hand in the same position for a longer period of time can lead to aching and pain. If this
occurs repeatedly please consult your doctor.
As a precaution we recommend that you take a 15 minute break every hour.
GC-400ES
FR
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