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6. Push the edge of the paper into the Reliance. Gently push it until the paper stops. The
Reliance should start pulling this paper within 5 seconds. If not, pull the paper out, open
and then close the printer and then try again.
7. Once the Reliance starts pulling the paper in, let go of the paper.
8. The Reliance will then print a long ticket and present it to you. The paper should be
straight, no wrinkles and at the very end will have printed on it "Paper Loaded OK". If so,
paper loading is complete.
9. If the ticket is damaged, wrinkled or does not print well, then the paper needs to be
removed then reinserted. If you don't get printed characters on it. The paper might be
loaded in reverse. If there is an error, start the above procedure over again. If this
continues to be an issue, please see the troubleshooting chart in this manual.
Printing the Software Configuration and Fonts of the Printer
If you wish to verify the current software configuration of your printer, follow these steps:
1. Remove power from the printer.
2. Push and hold the Diagnostic Pushbutton at the back of the unit. Now, apply power while
holding the Pushbutton for 5 seconds
3. The Software Configurations Settings will now print out.
4. Once the Configuration Settings has been printed, pressing the button again will print all
the fonts and code pages that the printer currently has installed.
5. The printer will reset automatically in a few seconds, or you can remove power and then
apply power again to return to normal operation.
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