Customer Support; User Forums; Knowledge Base - SonicWALL ESA 5000 Getting Started Manual

Customer Support

SonicWall Support helps you maximize the value of your
network security solution. The goal is to provide the support
you need, when you need it. 8x5 Support (Monday - Friday, 8
a.m. to 5 p.m.) is for non-critical environments, and 7x24
Support is offered for those that need around-the-clock
support, including weekends and holidays. Value-added
support, like Customer Success Managers (CSMs) and
Designated Support Engineers (DSEs) provide specialized
assistance where needed.
Refer to https://support.sonicwall.com/essentials/support-
offerings for more information.

Knowledge Base

The SonicWall Knowledge Base is a collection of articles
collected in one place so you can query it for answers. After
selecting the product, you can search the Knowledge Base with
queries containing unique keywords, symptoms or details.
When you get the results, you can filter the results, rate the
content, and email or print the articles. Go to
support.sonicwall.com/kb-product-select
SonicWall Knowledge Base.
18 SonicWall Email Security Appliance 5000/Email Security Appliance 7000 Getting Started Guide
https://
to access the

User Forums

SonicWall hosts a number of user forums so you can connect
with experts on specific topics. The user forums also allow you
collaborate with peers who also have SonicWall security
solutions. A user forum is hosted for each major product,
including Email Security.
Go to https://support.sonicwall.com/product-support-forums
for access to the SonicWall user forums.
Training
SonicWall offers training and certification which can help your
teams increase productivity and operational efficiency. The
training for Email Security is self-paced and offers certification
after courseware has been completed. For more information,
go to https://support.sonicwall.com/training-product-select.