Service And Repairs; How To Obtain Service Or Other Information - Motorola CE0168 User Manual

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make sure that the request includes the model number and the software
version number.
MOTOROLA MOBILITY LLC
OSS Management
1000 Enterprise Way
Sunnyvale, CA 94043
USA
The Motorola website opensource.motorola.com (in English only) also
contains information regarding Motorola's use of open source.
Motorola has created the opensource.motorola.com website to serve as
a portal for interaction with the software community-at-large.
To view additional information regarding licences, acknowledgements and
required copyright notices for open source packages used in this Motorola
mobile device, please go to Apps > Settings > About phone
> Legal information > Open source licences. In addition, this Motorola
device may include self-contained applications that present supplemental
notices for open source packages used in those applications.
Service & repairs
If you have questions or need assistance, we're here to help. Service & repairs
Go to www.motorola.com/support, where you can select from a
number of customer care options.

How to obtain service or other information

1. Please access and review the online customer support section of Motorola's
consumer website prior to requesting warranty service.
2. If the Product is still not functioning properly after making use of this
resource, please contact the Warrantor listed at the Motorola website or the
contact information for the corresponding location.
3. A representative of Motorola, or of a Motorola-authorised repair centre, will
help determine whether your Product requires service. You may be
required to download, or otherwise obtain and accept software updates
from Motorola or a Motorola-authorised repair centre. You are responsible
for any applicable carrier service fees incurred while obtaining the required
downloads. Complying with the warranty process, repair instructions and
accepting such software updates is required in order to receive additional
warranty support.
4. If the software update doesn't fix the problem, you will receive instructions
on how to ship the Product to a Motorola-authorised repair centre or other
entity.
5. To obtain warranty service, as permitted by applicable law, you are required
to include: (a) a copy of your receipt, bill of sale or other comparable proof
of purchase; (b) a written description of the problem; (c) the name of your
service provider, if applicable; (d) your address and telephone number. In
the event the Product is not covered by the Motorola Limited Warranty,
Motorola will inform the consumer of the availability, price and other
conditions applicable to the repair of the Product.
10 Safety, regulatory & legal en-GB