Motorola VML750 Installation Manual page 52

Troubleshooting
Table 3-1 Troubleshooting the VML750 (Continued)
Malfunction
No LTE connection.
3-4
Probable Cause
Device has not yet been
activated on the LTE
network.
SIM card is not
inserted/damaged.
LTE cable (from Main
antenna) is not connected.
Missing LTE Band.
Chapter 3: Troubleshooting the VML750
Corrective Action
The following steps assumes a
subscription for the LTE service has been
created by your network manager or
service provider.
1. Locate ICCID (the identifier for the LTE SIM
card) or PSN (the device serial number) which will be
printed on a sticker affixed to the VML750 casing.
2. Contact the network manager or technical service
department and report the ICCID or the PSN number.
3. Verify that your device has been activated on
the LTE network. Refer to
Power up the Modem," on page
1. Insert a new SIM into relevant SIM slot. Refer
to Procedure 2-8, "How to Install a SIM Card," on
page 2-19
2. Close the SIM door.
3. Turn the VML750 On.
4. Verify the LTE LED is blinking orange/green and
then change to solid green.
1. Connect the LTE cable (refer to
Installation (Main and Diversity) for B20 LTE only
Configuration" on page 2-17).
2. Verify the LTE LED is blinking orange/green and
then change to solid green.
3. If the above does not help, check the connection
between the jumper and the thread cable.
Refer to VML750 Configuration Guide (6802988C55)
located in
https://businessonline.motorolasolutions.com
for downloading the licence file.
Procedure 2-12, "How to
2-23.
"Antenna Cables
6802988C54-B July 2014