Epson PERFECTION 1640 SU Reference Manual page 132

Scanned images cannot be printed or come out garbled when
printed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-21
The colors of negative film preview images look strange. 6-21
Software Setup Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-22
You cannot install EPSON TWAIN. . . . . . . . . . . . . . . . . . . . 6-22
The scanner does not appear in the Port list of the EPSON
TWAIN 5 dialog box in Control Panel when you connect the
SCSI interface to your computer running Windows other than
Windows 98 and 2000. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-22
The Scanner Status does not indicate "Device Ready" after you
click Test in the EPSON TWAIN 5 dialog box (Windows 95
and NT 4.0) or the Scanner's Properties dialog box
(Windows 98 and 2000) in Control Panel.. . . . . . . . . . . . 6-22
Software Operation Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23
You cannot start EPSON TWAIN. . . . . . . . . . . . . . . . . . . . . 6-23
You can't select optional equipment (Automatic Document Feed-
er or Film Adapter). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-24
Scanning Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-24
Image is dark, with little or no detail. . . . . . . . . . . . . . . . . . 6-24
You cannot scan an image or you only get a few dots for the
scanned image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-25
Moiré (cross-hatch) patterns appear in the scanned image 6-25
Colors differ from the original. . . . . . . . . . . . . . . . . . . . . . . . 6-26
Poor character recognition during OCR scanning. . . . . . . 6-26
Pressing the Start button does not start scanning. . . . . . . . 6-26
Scanned image by using the Start button is missing.. . . . . 6-27
Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-27
Paper gets jammed in the Automatic Document Feeder. . 6-27
Changing the SCSI ID Number or SCSI Board . . . . . . . . . . . . . . 6-27
Upgrading from Windows 98, 95 or NT 4.0 to Windows 2000 . 6-30
Uninstalling EPSON TWAIN . . . . . . . . . . . . . . . . . . . . . . . . 6-31
During Windows 2000 installation . . . . . . . . . . . . . . . . . . . . 6-32
Recovering from Scanner Software Installation Problems on
Windows 98 and 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-33
6-2
Maintenance and Troubleshooting