Blackberry Bold 9900 User Manual page 155

User Guide
Related topics
Feature availability, 10
I can't save media files
Your BlackBerry® device or media card might not have enough available storage to store media files.
Try the following actions:
• If you're trying to save a media file to your device, delete old data or messages from your device.
• If you're trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller
pictures.
Related topics
Delete a message, 79
Move, rename, or delete a file, 124
I can't open media files
Try one of the following:
• If you're trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect
your device from your computer.
• If you're trying to open a media file on your computer using your device as a USB drive, verify that you have closed the
media transfer options in the BlackBerry® Desktop Software.
• If you encrypted the media files on your media card using an encryption key that your BlackBerry device generated and
you're trying to open an encrypted media file on your computer or a device other than the BlackBerry device that you used
to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. On the Home screen
or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to
Device Password.
Related topics
About file encryption, 188
The media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of
your BlackBerry® device. In the media options, you can stop the media player screen from closing or change the amount of
time before the media player screen closes.
Related topics
Change the amount of time before the media player screen closes, 133
Media
153