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TeleEye GX6016 User Manual

Hd video recording server gx series
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GX Series
HD Video Recording Server
GX604 / GX609 / GX6016
User Guide

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Summary of Contents for TeleEye GX6016

  • Page 1 GX Series HD Video Recording Server GX604 / GX609 / GX6016 User Guide...

  • Page 2: Table Of Contents

    Contents 1. Introduction ............................ 1 1.1. Functional Features ....................... 1 1.2. Package Contents ........................2 1.3. Convention used in this manual .................... 3 1.4. Hardware Features ........................ 3 1.4.1. Front View........................3 1.4.2. Back View ........................4 2. Hard Disk Installation, Formatting and Scanning ..............5 2.1.
  • Page 3 4.4.3.6. System Tamper ................... 45 4.4.3.7. Power Failure ....................46 4.4.3.8. Disk Usage ....................47 4.4.3.9. HDD Available ................... 47 4.4.3.10. System Restart ..................48 4.4.4. Event Action ......................49 4.4.4.1. Recording ....................49 4.4.4.2. Switch ......................50 4.4.4.3. Dialback ...................... 51 4.4.4.4.
  • Page 4 This manual is copyrighted. All rights are reserved. This manual should not be copied, reproduced or translated in whole or part without prior consent from Signal Communications Limited. TeleEye is a trademark of Signal Communications Limited and is registered in China, European Communities, Hong Kong, US and other countries.

  • Page 5: Introduction

    PC, video recording, e-mail notification, etc. can be performed upon event triggering. TeleEye GX can also keep a comprehensive operation and event log for audit trail. TeleEye GX is designed to fully comply with the British Standard BS 8418, providing professional remote monitoring and visual alarm verification solution to central monitoring station.

  • Page 6: Package Contents

    User Guide PAGE 2 1.2. Package Contents Make sure the following items are included within the package TeleEye GX HD Video Recording Server Item Description Item Description Quick start guide Power adaptor Registration code sheet HDD screws HDD recommendation Straight-through Ethernet...

  • Page 7: Convention Used In This Manual

    User Guide PAGE 3 Alarm port connector & Warranty card alarm port cover Resistors Software CD (for tamper detection) 1.3. Convention Used in This Manual Menu or buttons in remote software “ “ Option in menu of remote software Remarks 1.4.

  • Page 8: Back View

    User Guide PAGE 4 1.4.2. Back View 1. Power switch Switch on or off the TeleEye GX HD video recording server 2. Power input (16V DC) Power supply to TeleEye GX 3. Ethernet jack (10/100/1000 Base-T) Connect to the corporate computer network (e.g. LAN) 4.

  • Page 9: Hard Disk Installation, Formatting And Scanning

    User Guide PAGE 5 Section 2: Hard Disk Installation, Formatting and Scanning 2.1. Hard Disk Installation Hard disk is required in recording, video playback and keeping different types of log. Follow the steps below for disk installation. A hard disk recommendation list has been included in the package as a reference.
  • Page 10 User Guide PAGE 6 3. Pull off the cover. 4. Loosen the screws of the hard disk holder.
  • Page 11 User Guide PAGE 7 5. Insert HDD into one of the available holders. Maximum 4 HDD can be installed. 6. Mount the HDD to holder with attached screws.
  • Page 12 User Guide PAGE 8 7. Remount the hard disk holder to TeleEye GX. 8. Connect the SATA cable to the HDD.

  • Page 13: Hard Disk Formatting

    An unrecognized hard disk will be formatted automatically after TeleEye GX starts up. Formatting will erase all data inside the disk. Hence make sure that important data has been backed up before performing this function.

  • Page 14: Setup For Remote Monitoring

    User Guide PAGE 10 Section 3: Setup for Remote Monitoring 3.1. Setup for LAN Connection Equipment: TeleEye GX HD video recording server and its power adaptor Cameras and their power adaptors CAT-5 cable Network switch or router PC Requirements: CPU: Intel ®...
  • Page 15 The first 3 fields of IP address of the PC should be the same as that of TeleEye GX. 6. Besides accessing through IP Setup Utility, user can also open a web browser and type the IP...
  • Page 16 User Guide PAGE 12 7. By default, basic security mode is applied and user name is not required. Enter password and press [Connect]. (The default administrator password is “000000”. Details can be found in the registration code sheet) 8. Live video is shown after successful connection.

  • Page 17: Setup For Broadband Internet Connection

    User Guide PAGE 13 3.2. Setup for Broadband Internet Connection Equipment: TeleEye HD GX video recording server and its power adaptor Cameras and their power adaptors CAT-5 cable Network switch or router PC Requirements: CPU: Intel ® Core i3 Processor...
  • Page 18 4. Connect TeleEye GX to the network switch. 5. Switch on the power of TeleEye GX. 6. If all installed hard disks are not in TeleEye GX recognized format, they would be formatted automatically when startup completes. Setup Procedures on PC Side: 1.
  • Page 19 The DNS setting is used for sureLINK, time synchronization and e-mail notification. 6. Reconnect the video recording server to the Internet network. 7. Configure other network settings for TeleEye GX and the PC if necessary, such as router port mapping, firewall, etc. Please refer to the manual of the router.
  • Page 20 User Guide PAGE 16...

  • Page 21: Remote Operation

    Internet by your gateway. To access your TeleEye GX video recording server outside your private LAN, you need to do port mapping for your TeleEye GX. For detail setup procedure, please refer to user manual of your router.

  • Page 22: Icons Description

    User Guide PAGE 18 4.2. Icons Description When monitoring using web browser, user may see different icons on the control panel or the video. A summary of their meanings can be found in the following table Icon Description Logout Recording Playback Screen mode selection panel 1.
  • Page 23 User Guide PAGE 19 Menu panel 1. Server Setting 2. Audio 3. PTZ 4. View log 5. Advanced 6. Footage extraction 7. Switch On screen event status 1. Motion 2. Video loss Playback panel 1. Rewind 2. Play 3. Pause 4.

  • Page 24: Basic Operation

    4.3. Basic Operation 4.3.1. View Live Video With the built-in web server function enabled, user can access the TeleEye GX HD video recording server easily through web browser. Depends on the model of the video server, user can view up to 16 live videos at the same time.
  • Page 25 User Guide PAGE 21 If a cross sign is shown at the top left corner of the web page, it implies that Java JVM is not installed in the computer. It can be obtained through the following methods Install through the software CD in the package Download from http://www.java.com and install it...

  • Page 26: Recording

    User Guide PAGE 22 4.3.2. Recording To suit different situations, TeleEye GX supports 3 recording modes: Manual Recording: The start/stop operation is controlled manually by operator. Recording will be performed on all cameras once started. When manual recording is on, schedule recording will be disabled.
  • Page 27 PAGE 23 Schedule Recording TeleEye GX supports 2 types of recording schedule: Normal and Motion. Motion recording records video only when motion is detected in selected surveillance area. 1. To start or stop schedule recording, click on [Recording] button on the main panel.

  • Page 28: Playback

    User Guide PAGE 24 4.3.3. Playback Recorded video can be played back through web browser without affecting the recording process 1. Click on [Playback] button to show the recording log. 2. Choose a log entry and select a camera to start playback.

  • Page 29: Advanced Operation

    4.4.1. Install Alarm Sensors and Relay Control Port TeleEye GX supports up to 16 alarm ports with tamper detection for connecting with alarm sensors, 4 additional input sensors and 4 relay ports for control. The definitions of alarm and relay control ports are shown in the following diagram.

  • Page 30: Hard Disk Scanning

    User Guide PAGE 26 4.4.2. Install Tamper Circuit and External Resistors TeleEye GX supports tamper detection on all alarm inputs including arm/disarm input, security switch input, system tamper and power failure input. DEOL : Dual End of Line termination with NC and NO connection...
  • Page 31 User Guide PAGE 27 Single End of Line Configuration Term Status Description Tamper Wire short (point A and B) Normal Sensor drive output close (point B and C) Alarm Sensor drive output open Normal Close (NC) (point B and C) Term Status Description...
  • Page 32 User Guide PAGE 28 The table below shows the summary between the resistance network and the condition result. This table is provided as a reference. There may be a 10% tolerance for the resistance value. Resistance (Ω) Condition 2781 – 29.5k 0 - 400 401 - 2780 29.5k - infinity...

  • Page 33: Event Handling

    User Guide PAGE 29 4.4.3. Event Handling TeleEye GX video recording server supports 10 types of event detection. This section shows the configuration of event settings. 1. Arm/Disarm 2. Security Switch 3. Alarm 4. Motion 5. Video Loss 6. System Tamper 7.
  • Page 34 Arm State If arm state is set to close, it indicates arm of TeleEye GX when the state of the circuit is close and disarm of TeleEye GX when the circuit is open. Oppositely, if arm state is set to open, it indicates arm and disarm of TeleEye GX when the state of the circuit is open and close respectively.
  • Page 35 User Guide PAGE 31 The arm/disarm input setting can be configured as follows: 1. Go to [Menu]  [Server Setting], select [Event Matrix]  [Event]  [Arm/Disarm Input]. 2. To change arm/disarm settings, click on [Arm Setting]. 3. To add or remove arm schedules, click on [Schedule Arm/Disarm Setting]. Use the tap [Normal] and [Holiday] on the top left corner to select normal schedule or holiday schedule.
  • Page 36 User Guide PAGE 32...

  • Page 37: Security Switch

    On State If security switch on state is set to close, it indicates security switch on and off of TeleEye GX when the state of the circuit is closed and open respectively. Oppositely, if security switch on state is set to open, it indicates security switch on and off of TeleEye GX when the state of the circuit is open and closed respectively.
  • Page 38 User Guide PAGE 34 Security switch is only configurable when Arm/Disarm is enabled and set to hardware mode. 1. Go to [Menu]  [Server Setting], select [Event Matrix]  [Event]  [Security Switch]. 2. To configure security switch settings, click on [Switch Setting].

  • Page 39: Alarm

    If the alarm sensor input circuit type is normal close (NC), when the state of the circuit is opened, it indicates alarm trigger of TeleEye GX, while nothing happens when the state of the circuit is closed. If the alarm sensor input circuit type is normal open (NO), when the state of the circuit is closed, it indicates alarm trigger of TeleEye GX, while nothing happens when the state of the circuit is open.
  • Page 40 User Guide PAGE 36 Example of Entry/Exit Zone WITH Security Switch Usage For Entry Zone: The entry delay is the period of time between entering the surveillance zone and reaching the video recording server. In order to disarm the system for maintenance or repair, user / installer needs to turn off the security switch and enter the surveillance zone.
  • Page 41 User Guide PAGE 37 For Exit Zone: The exit delay is the period of time for leaving a surveillance zone without making false alarm (i.e. Alarm 1 to Alarm 4). The purpose is to let the user / installer have enough time to leave the surveillance zone after the video recording server is armed.
  • Page 42 User Guide PAGE 38 Example of Entry/Exit Zone WITHOUT Security Switch Usage For Entry Zone: The entry delay is the period of time between entering the surveillance zone and reaching the video recording server. In order to disarm the system for maintenance or repair, user / installer enters the surveillance zone.
  • Page 43 User Guide PAGE 39 For Exit Zone: The exit delay is the period of time for leaving a surveillance zone without making false alarm (i.e. Alarm 1 to Alarm 4). The purpose is to let the user / installer have enough time to leave the surveillance zone after the video recording server is armed.
  • Page 44 User Guide PAGE 40 Different Combination of Cases of Arm/Disarm, Security Switch and Alarm for the 3 Zone Type Initial State Security Step 1 Step 2 Step 3 Result Alarm Switch Fire Zone Trigger alarm Alarm trigger Trigger alarm Alarm trigger Uninstall Trigger alarm Alarm trigger...
  • Page 45 Alarm trigger Physical Configuration for Alarm The alarm input and ground of TeleEye GX video recording server need to connect to various kinds of sensors which are commonly installed at entrance or special part of the surveillance area. To configure the alarm settings:...

  • Page 46: Motion

    User Guide PAGE 42 2. Click on [Alarm Setting] and select appropriate settings in the pop up menu. 4.4.3.4. Motion Motion detection can be triggered when motion occurs on the camera. Motion detection has different sensitivity levels, which can be set up individually on each video input channel. There are generally 4 options: high, middle, low and custom.
  • Page 47 User Guide PAGE 43 To configure the motion setting of a camera: 1. Go to [Menu]  [Server Setting] and select [Event Matrix]  [Event]  [Motion]. 2. Click on [Setting] to pop up [Motion Setting] menu. Left click mouse and drag to select the surveillance area or right click mouse and drag to deselect the area.

  • Page 48: Video Loss

    User Guide PAGE 44 3. Click on [Zone Type] to change the operational zone. 4.4.3.5. Video Loss Video loss event will be triggered when the video channel input disappears, or the video recording server receives no signal from the camera. When this happens, a blue screen would be displayed on the local monitor.

  • Page 49: System Tamper

    If the system tamper input circuit type is normal close (NC), when the state of the circuit is opened, it indicates system tamper of TeleEye GX, while nothing happens when the state of the circuit is closed. If the alarm sensor input circuit type is normal open (NO), when the state of the circuit is closed, it indicates system tamper of TeleEye GX, while nothing happens when the state of the circuit is open.

  • Page 50: Power Failure

    If the power failure input circuit type is normal close (NC), when the state of the circuit is opened, it indicates power failure of TeleEye GX, while nothing happens when the state of the circuit is closed. If the alarm sensor input circuit type is normal open (NO), when the state of the circuit is closed, it indicates power failure of TeleEye GX, while nothing happens when the state of the circuit is open.

  • Page 51: Disk Usage

    User Guide PAGE 47 4.4.3.8. Disk Usage Disk full event will be triggered if hard disk usage exceeds user specified warning level. A total of 6 warning levels can be selected: 50%, 60%, 70%, 80%, 90% and 100%. 1. To change the event settings, go to [Menu]  [Server Setting] and select [Event Matrix]  [Event] ...

  • Page 52: System Restart

    User Guide PAGE 48 4.4.3.10. System Restart The system restart event will be triggered if the TeleEye GX recording server is restarted or powered off abnormally. Pre-selected actions will be taken immediately after the system is started up again. 1. To enable the event, go to [Menu]  [Server Setting] and select [Event Matrix]  [Event] ...

  • Page 53: Event Action

    User Guide PAGE 49 4.4.4. Event Action TeleEye GX HD video recording server supports 8 types of actions that can be activated by any events mentioned in above section. 1. Recording 2. Switch 3. Dialback 4. E-mail 5. Buzzer 6. Event LED 7.

  • Page 54: Switch

    User Guide PAGE 50 4.4.4.2. Switch The switch action allows the recording server to control 4 external relays which are defined by user. Switch Type Two types of switch are supported: Latching: The switch turns on for a period of time. Push-button: The switch turns off 1 second after it is turned on.

  • Page 55: Dialback

    2. To enable the action, go to [Menu]  [Server Setting] and select [Event Matrix]  [Event]. Choose an event and click on [Dial Back] column. The Java web page can’t respond to dialback request, software like TeleEye sureSIGHT or sureGUARD needs to be installed to the PC to perform dialback.

  • Page 56: E-Mail

    User Guide PAGE 52 4.4.4.4. E-mail The e-mail action supports user to send e-mails to recipient address in order to notify the status of triggered event. 1. To change e-mail settings, go to [Menu]  [Server Setting] and select [Event Matrix]  [Action] ...

  • Page 57: Event Led

    4.4.4.6. Event LED The event LED is the LED built on the front panel of TeleEye GX. If an event is triggered, the LED will keep blinking until the event is cleared. This action is enabled by default. 1. To disable the action, go to [Menu]  [Server Setting] and select [Event Matrix]  [Event].

  • Page 58: Pan Tilt Zoom (Ptz)

    User Guide PAGE 54 4.4.5. Pan Tilt Zoom (PTZ) PTZ operations can be performed easily when a PTZ supported camera is connected to TeleEye GX video recording server. 1. Go to [Menu]  [PTZ] to open the PTZ control panel.
  • Page 59 User Guide PAGE 55 Pan automatically until [Auto Off] is clicked Stop the auto pan operation Set the pan speed Set the tilt speed Configure the desired direction and lens’ settings as the preset positions for recall preset and patrol operation Move to the pre-defined preset location by clicking the 16 numeric buttons Add or delete preset positions associated with patrol tour...

  • Page 60: Footage Extraction

    User Guide PAGE 56 4.4.6. Footage Extraction Video footage can be extracted for evidence purposes. Back up video can be played in any PC without special software. There are 3 extraction modes available: All cameras: Extract video of all cameras, the total file size is large. Selected camera: Extract video of selected cameras only, file size is comparably small.

  • Page 61: Throughput Control

    User Guide PAGE 57 4.4.7. Throughput Control Video monitoring performance can be affected by network speed. Throughput control can limit the output data rate of the video recording server according to user setting, which should be configured to fit the network bandwidth to avoid delay or rusty video. 1.

  • Page 62: Time Synchronization

    User Guide PAGE 58 4.4.9. Time Synchronization The time in the video recording server can be synchronized with timeserver using the time synchronization function. 1. Go to [Menu]  [Server Setting] and select [Date/Time]. 2. After changing the time settings, user can click [Time Synchronization Test] to perform testing.

  • Page 63: User Account

    Upon completion, a message box will pop up and show the path of the exported file. 4.4.11. User Account There are 2 different security modes in TeleEye GX: basic and advanced. Basic security mode provides simple usage while advanced security mode supports multiple user accounts with flexible access rights.

  • Page 64: Maintenance Log Backup

    User Guide PAGE 60 2. By default, [Basic Security Mode] is applied, change to [Advanced Security Mode]. Changing of security mode will restart the video recording server. 3. To add new account, click [Add]. To modify or remove an account, select an existing account and click [Edit] or [Delete] respectively.

  • Page 65: Appendix A: Safety Instruction

    User Guide PAGE 61 Appendix A: Safety Instruction Read the following instructions carefully, and save them for future reference. 1. Follow all warnings and instructions marked on the product and this user guide. 2. Do not place this product on unstable cart, stand, or table. The product may fall, causing serious damage to the product.

  • Page 66: Appendix B: Limited Warranty

    TeleEye. 8. Under no circumstance shall TeleEye be liable for any damages to any parties so caused by the usage of the above specified equipment or so caused during service provision.

  • Page 67: Appendix C: Surelink Technology

    PAGE 63 Appendix C: sureLINK Technology sureLINK technology is available in TeleEye GX which enables you to connect to the video recording server with broadband dynamic IP Internet connection. If you can only use broadband dial-up account to connect to the Internet through your computer, sureLINK provides a solution for sharing the Internet connection between your computer and the video recording server.
  • Page 68 User Guide PAGE 64 A. sureLINK Application You can apply for sureLINK by visiting our web site at http://www.TeleEye.com. Follow the steps below: 1. Enter http://www.TeleEye.com in your web browser address bar to access our web site. Click on [Customer Login] button.
  • Page 69 User Guide PAGE 65 3. Select [sureLINK Registration]. 4. Click on [sureLINK Address Registrations]. 5. Enter a sureLINK address (Domain Name), your video server serial no. and registration code in the fields provided. Then click on [Register] button. The process is then completed.
  • Page 70 PAGE 66 The application will be processed once we received your domain name registration. Normally, it requires about 1 working day to activate sureLINK for your TeleEye GX. You will receive a notification mail when your sureLINK service is ready.
  • Page 71 User Guide PAGE 67 3. Select a sureLINK address (Domain Name) you want to modify 4. Enter the old registration code, new video recording server serial number and new registration code in the fields provided. 5. Click [Modify] button to submit the form. If the above procedure is completed successfully, the new sureLINK will become effective immediately.
  • Page 72 User Guide PAGE 68 C. sureLINK Setup in TeleEye GX After getting a sureLINK address, configure the address to GX through web browser 1. Use IP Setup Utility to access GX web page by double clicking the row represent your GX video recording server 2.

  • Page 73: Appendix D: Firmware Upgrade

    User Guide PAGE 69 Appendix D: Firmware Upgrade Please follow the following procedures to upgrade the TeleEye GX to a new version of firmware. The upgrade process is performed through a remote PC. Step 1: Get ready the TeleEye GX firmware upgrade file *.rxp.

  • Page 74: Appendix E: Security Mode

    PAGE 70 Appendix E: Security Mode There are 2 security modes in TeleEye GX: basic and advanced. User can either choose basic security mode for simple usage or advanced security mode for multiple user accounts and flexible access right. The comparison of the security modes can be found in the following table:...
  • Page 75 Access right of the user account Network account type setting 4 – 10 characters Network password Login password from remote software Case insensitive Local account type setting Local password Not supported in TeleEye GX60 series Local time out Not supported in TeleEye GX60 series...
  • Page 76 Fixed Account type Both Fixed Access right Fixed Network password 000000 Available to change Local password Not supported in TeleEye GX60 series Local time out Not supported in TeleEye GX60 series Normal account: USER1 Type Default Remark User name USER1...
  • Page 77 User Guide PAGE 73 Advanced security mode – Access right Group Features Involved Video monitoring Basic video monitoring with fixed cameras Browsing the event status ** Audio Audio monitoring ** PA with microphone, PA with pre-recorded voice clips Playback Video playback ** Browsing event log, connection log, setting log and operation log Camera control PTZ **...

  • Page 78: Appendix F: General Terms Discussion

    Registration Checking When this feature of TeleEye GX is enabled, users need to do the registration in the remotely connecting software (e.g. JAVA web page, TeleEye sureSIGHT) for authorization before the video recording server can be used.

  • Page 79: Appendix G: Audit Trail Log Description

    User Guide PAGE 75 Appendix G: Audit Trail Log Description A. Audit Trail Log Description of Setting Log Event short form: [Event] Arm/disarm input Secu Switch Security switch input Alarm Alarm sensor input Motion Motion Video Loss Video loss Disk Usage Disk usage Sys Tamper System tamper input...
  • Page 80 User Guide PAGE 76 Switch Name Change switch name Switch Type Change switch type Date Time Change date time Time Zone Change time zone Auto IP Enable / disable auto IP IP Address Change IP address Port Change port Subnet Mask Change subnet mask Gateway Enabled Enable / disable gateway...
  • Page 81 User Guide PAGE 77 [Event] Rec Duration Change recording duration after event clear [Event] Switch Enable / disable switch action of the event [Event] Switch Mask Change switch associated to the event Switch Latch Duration Change switch latch duration Switch Delay Change switch action delay [Event] Dialback Enable / disable dialback action of the event...
  • Page 82 User Guide PAGE 78 Software Arm Mode Change to software arm mode Schedule Arm Mode Change to schedule arm mode Edit Normal Arm Schedule Add / delete normal arm schedule Edit Holiday Arm Schedule Add / delete holiday arm schedule [Event] Add Suspension Suspend the event [Event] Rm Suspension...
  • Page 83 User Guide PAGE 79 Restore Factory Restore default factory setting Upgrade from USB Upgrade firmware from USB Remote Upgrade Upgrade firmware from remote interface Import Setting Import settings Export Setting Export settings Local Login Local user login Local Logout Local user logout Remote Login Remote user login Remote Logout...

  • Page 84: Appendix H: Specifications

    PAGE 80 Appendix H: Specifications MODEL ITEM GX624 GX629 GX6216 VIDEO INPUT Supported HD cameras TeleEye MX Models Digital channel RJ445, 10/100 base-T VIDEO OUTPUT Display screen Full, quad Full, quad, 3x3 Full, quad, 3x3, hex AUDIO INPUT No. of channels Line level;...
  • Page 85 User Guide PAGE 81 RELAY SWITCH No. of channels Max. rating 24V AC, 1000mA POWER Voltage 16V DC Max. rating OPERATING ENVIRONMENT Ambient temperature 5°C - 40°C Relative humidity < 85% (no condensation) MECHANICAL DESIGN Dimension 420mm x 345mm x 104mm Weight 4.9kg...

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