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HP AR0D9UA ABA Maintenance And Service Manual
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HP AR0D9UA ABA Maintenance And Service Manual

HP AR0D9UA ABA Maintenance And Service Manual

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Maintenance and Service Guide
HP Elite mt645 G8 Mobile Thin Client
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP AR0D9UA ABA

  • Page 1 Maintenance and Service Guide HP Elite mt645 G8 Mobile Thin Client SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.

  • Page 2: Legal Information

    HP End Not all features are available in all and used by HP Inc. under license.
  • Page 3 Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.
  • Page 4 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. IMPORTANT: Removal and replacement procedures for Customer Self-Repair parts on page 38 for details. Accessing parts described in Removal and replacement procedures for authorized service provider parts on page 48 can damage the computer or void your warranty.

  • Page 5: Table Of Contents

    Table of contents 1 Product description............................................. 1 2 Components................................................4 Right..................................................4 Left................................................... 4 Display .................................................. 6 Low blue light mode (select products only)..............................6 Keyboard area..............................................8 Touchpad ..............................................8 Touchpad settings ......................................... 8 Adjusting touchpad settings................................8 Turning on the touchpad ..................................8 Touchpad components ......................................
  • Page 6 7 Backing up, restoring, and recovering....................................71 Backing up information and creating recovery media.............................71 Using Windows tools for backing up...................................71 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......71 Restoring and recovering your system..................................71 Creating a system restore .......................................72 Restoring and recovery methods ..................................72...
  • Page 7 Accessing HP PC Hardware Diagnostics Windows..........................78 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant..........78 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only).... 79 Downloading HP PC Hardware Diagnostics Windows........................79 Downloading the latest HP PC Hardware Diagnostics Windows version from HP..........79 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........
  • Page 8 Using HP Sure Start (select products only)................................90 12 Power cord set requirements......................................... 91 Requirements for all countries ......................................91 Requirements for specific countries and regions.............................. 91 13 Recycling................................................94 Index....................................................95 viii...

  • Page 9: Product Description

    WLED + low blue light, low power, 400 nits, sRGB 100%, eDP 1.4 + PSR2, 5 MP + IR camera, WWAN WLED + low blue light, 1000 nits, sRGB 100%, eDP 1.3 + PSR, 5 MP + IR camera, HP Sure View reflect integrated privacy screen, 60 Hz WLED + low blue light, 1000 nits, sRGB 100%, eDP 1.3 + PSR, 5 MP + IR camera, HP Sure View reflect...
  • Page 10 Hall effect sensor Ambient light sensor Security Active SmartCard Fingerprint sensor (select products only) HP Combination Nano Cable Lock (sold separately) HP Essential Combination Nano Cable Lock (sold separately) Privacy camera cover Keyboard/pointing HP standard notebook keyboard, spill-resistant devices Backlit...
  • Page 11 Power cord (select products only) C5, 1.0 m (3.3 ft) conventional C5, 1.0 m (3.3 ft), conventional, straight, HF Operating system HP Smart Zero Core HP ThinPro IGEL11 IGEL12 Windows 10 IoT 64 Enterprise LTSC 2021 Value for Thin Client...

  • Page 12: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description...
  • Page 13 Connects an AC adapter that has a USB Type-C connector, USB 40 Gbps Type-C power connectors supplying power to the computer and, if needed, charging the and Thunderbolt™ ports with HP Sleep and computer battery. Charge and DisplayPort™ output – and –...

  • Page 14: Display

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 15 Table 2-3 Display components and their descriptions Component Description WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). WWAN antennas* Send and receive wireless signals to communicate with wireless wide area networks (WWANs) and low-power wide area networks (LPWAN).

  • Page 16: Keyboard Area

    ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. NOTE: The keyboard, including the function keys and power key (select products only), is disabled in stand, tent, and tablet modes.

  • Page 17: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures.

  • Page 18: Button And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light On: Privacy screen is on, which helps prevent side-angle viewing. Mute light ●...
  • Page 19 IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon in the taskbar, type Sign-in options in the search box, and then select the Sign-on options app. If Fingerprint recognition is not listed as an option, then your notebook does not include a fingerprint reader.

  • Page 20: Special Keys

    Table 2-6 Button and fingerprint reader and their descriptions (continued) Component Description Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon. ■ Swipe down across the fingerprint reader. IMPORTANT: To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader.

  • Page 21: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. When the computer is on, press the button briefly to ● initiate Sleep. ●...

  • Page 22: Rear

    Table 2-8 Bottom components and their descriptions (continued) Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 23 Table 2-10 Service label components Component Serial number Product ID HP product name Table 2-11 Service label components Component HP product name Product ID Serial number Warranty period Table 2-12 Service label components Component HP product name Warranty period Product ID Serial number ●...

  • Page 24: Using A Sim Card (Select Products Only)

    Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer. Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.

  • Page 25: Inserting A Sim Card In An External Slot

    Inserting a SIM card in an external slot To insert a SIM card in an external slot, follow these steps. Turn off the computer by using the Shut down command. Insert the SIM card into the SIM card slot, and then press in on the SIM card until it is firmly seated. NOTE: Your SIM card or the SIM card slot in your computer might look different from the illustration in this section.
  • Page 26 Position the computer display-side up on a flat surface. Press in gently on the SIM card access tray to disengage the SIM lock, and the tray will pop out of the slot (1). Remove the tray (2) from the computer and insert the card (3). Replace the tray in the computer.

  • Page 27: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 28 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available only as subcomponents. For spare part information, Display assembly subcomponents on page Top cover with keyboard NOTE: For a detailed list of country codes, see...

  • Page 29: Display Assembly Subcomponents

    (14) WLAN module MediaTek RZ616 Wi-Fi 6E Bluetooth 5.3 AIM-T WLAN N22541-005 Realtek 8852CE Wi-Fi 6E Bluetooth 5.3 WLAN N19618-005 (15) WWAN module HP 4000 4G LTE-Advanced Pro N65633-005 (16) Memory modules (DDR5, PC-5600) 16 GB N38627-001 8 GB N37792-001...
  • Page 30 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel For use in models with an FHD camera N96562-001 For use in models with an IR camera N96561-001 For use in models with no camera N96563-001 For use in models with an IR camera and privacy display N96564-001...

  • Page 31: Screw Kit Components

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number 300 nits, no camera P06019-001 300 nits, 5 MP IR camera P06020-001 300 nits, FHD camera P06022-001 400 nits, 5 MP IR camera P06025-001 1000 nits, 5 MP IR camera, WWAN, privacy P06024-001 1000 nits, 5 MP IR camera, privacy P06023-001...

  • Page 32: Miscellaneous Parts

    Table 3-3 Screw Kit contents (continued) Location Driver Head dia Head thick Plate Location 0.55 Spk (4)/Touch pad (4) 1.8L Main PCB (2)/WWAN PCBA (1) 2.5L WWAN 5G 2.5L WLAN 2.5L SSD 2280 2.5L Smart card 2.5L 2.5L Heat sink 2.5L WWAN 4G USB board PCBA (2)/...
  • Page 33 HP Prelude Pro 15.6 Top Load Case M03618-001 HP Prelude Pro 15.6 Backpack M03617-001 Screw Kit (for use with HP USB-C Dock G5) L64089-001 Screw Kit (for use in product component removal and replacement) N96250-001 Plastics and Rubber Kit (includes fingerprint reader insert, I/O holder, SIM card insert, smart card...
  • Page 34 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Thunderbolt™ 120 W G4 dock (with cable) M97105-001 Thunderbolt 280 W G4 dock (with cable) M97106-001 Thunderbolt dock 120 W (with cable) L15809-001 USB-C Dock G5 (with cable) L64086-001 Bottom case for USB-C G5 Dock L65256-001...
  • Page 35 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001 Europe (ADP + cord) N16170-001 India L19363-001 Israel L19362-001 Italy L19364-001 Japan L19365-001 North America L19367-001 People's Republic of China L19368-001...
  • Page 36 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Power cord (C5, premium, straight, 1.0 m [3.3 ft]) Argentina L30811-001 Australia L22327-001 Brazil L30812-001 Brazil, duckhead L19341-002 Denmark L22322-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L22321-001 India L22624-001...

  • Page 37: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 38: Electrostatic Discharge Information

    ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 39: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Event 55% relative humidity 40% relative humidity 10% relative humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...

  • Page 40: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 41: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 42: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 43: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Caring for wood veneer (select products only)
  • Page 44 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 45 Path to access information Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Accessing support information...

  • Page 46: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 47: Memory Modules

    Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 38). Remove the bottom cover: Loosen the five captive Phillips screws that secure the bottom cover to the computer. Starting near the hinges, use a nonmarking, nonconductive tool (1) to release the edges of the bottom cover from the computer.
  • Page 48 Table 5-2 Memory module descriptions and part numbers (continued) Description Spare part number 16 GB (PRC) N77399-001 8 GB (PRC) N77398-001 Memory cover (available in the Misc Parts Kit) P00379-001 Before removing the memory, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 38).

  • Page 49: Wlan Module

    To install a memory module, reverse the removal procedures. WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-3 WLAN module descriptions and part numbers Description Spare part number MediaTek RZ616 Wi-Fi 6E Bluetooth 5.3 AIM-T WLAN N22541-005 Realtek 8852CE Wi-Fi 6E Bluetooth 5.3 WLAN N19618-005...

  • Page 50: Wwan Module

    Table 5-4 WWAN module description and part number Description Spare part number HP 4000 4G LTE-Advanced Pro N65633-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless...
  • Page 51 devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WWAN module, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 38).

  • Page 52: Solid-State Drive

    If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. To install a WWAN module, reverse this procedure. When installing a WWAN module, use the following illustration to determine the proper screw location for the module.
  • Page 53 Table 5-5 Solid-state drive descriptions and part numbers (continued) Description Spare part number Solid-state drive support kit N96251-001 Before removing the SSD, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 38). Remove the bottom cover (see Bottom cover on page 38).
  • Page 54 NOTE: You do not need to remove the SSD screw hole bracket when replacing an SSD. However, if the bracket comes loose, use the following steps to completely remove and replace it. Pull the bracket straight up and off the system board. To install the SSD screw hole bracket, insert the bracket onto the system board at the orientation shown in the following illustration.
  • Page 55 Remove the M.2 2280 SSD from models with a metal bottom cover: Peel back the plastic SSD cover (1). Remove the Phillips M2.0 × 3.0 screw (2) from the drive, and then pull the drive (3) out of the socket. To install a solid-state drive, reverse the removal procedures.

  • Page 56: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.
  • Page 57 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 58: Speakers

    Use the tabs (3) to remove the battery from the computer. To remove the battery latches, rotate the latches (1), and then use a tool to release the latches (2) from the computer. NOTE: It is not necessary to remove the battery latches during normal battery replacement. Only replace the latches if they are missing or broken.

  • Page 59: Fingerprint Reader Board

    Before removing the speakers, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 38). Remove the bottom cover (see Bottom cover on page 38). Disconnect the battery cable from the system board (see Battery on page 48).

  • Page 60: Fan

    Prepare the computer for disassembly (see Preparation for disassembly on page 38). Remove the bottom cover (see Bottom cover on page 38). Remove the battery (see Battery on page 48). Remove the right speaker (see Speakers on page 50). Remove the fingerprint reader board: Disconnect the cable from the ZIF connector (1) on the fingerprint reader .

  • Page 61: I/O Board

    Remove camera cable from the clip (2) on the fan. Remove the three Phillips 2.0 × 4.0 screws (3) that secure the fan to the computer. Remove the fan (4) from the computer. To install the fan, reverse this procedure. I/O board To remove the I/O board, use this procedure and illustration.

  • Page 62: Nfc Module

    Lift the front of the board (5) up, and then pull the board (6) into the computer to remove it. To install an I/O board, reverse this procedure. NFC module To remove the NFC module, use this procedure and illustration. Table 6-6 NFC module descriptions and part numbers Description...

  • Page 63: Smart Card Reader

    Remove the NFC module (3) from the computer. The module is secured with adhesive. To install an NFC module, reverse this procedure. When installing an NFC module, be sure to place the hole in the module onto the peg in the computer. Smart card reader To remove the smart card reader, use this procedure and illustration.
  • Page 64 Before removing the smart card reader, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 38). Remove the bottom cover (see Bottom cover on page 38). Remove the battery (see Battery on page 48). Remove the left speaker (see Speakers on page 50).

  • Page 65: Touchpad

    To install a smart card reader, reverse this procedure. Touchpad To remove the touchpad, use this procedure and illustration. Table 6-8 Touchpad descriptions and part numbers Description Spare part number Touchpad for use in models without NFC N96237-001 Touchpad for use in models with NFC N96237-001 Touchpad cable (included in Cable Kit) N98721-001...

  • Page 66: Heat Sink

    Heat sink To remove the heat sink, use these procedures and illustrations. Table 6-9 Heat sink description and part number Description Spare part number Heat sink N96443-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 38).

  • Page 67: System Board

    When installing a heat sink, be sure to install thermal material onto the heat sink in the location shown in the following illustration. To install a heat sink, reverse this procedure. System board To remove the system board, use these procedures and illustrations. Table 6-10 System board descriptions and part numbers Description...
  • Page 68 ● Memory modules (see Memory modules on page 39). ● WLAN module (see WLAN module on page 41). ● WWAN module (see WWAN module on page 42). ● Solid-state drive (see Solid-state drive on page 44). ● Heat sink (see Heat sink on page 58).

  • Page 69: Display Assembly

    Remove the plastic I/O bracket (3) from the right edge of the board. Lift the side of the system board (1) upward, and then pull the system board (2) away from the connectors on the side of the computer to remove it. To install a system board, reverse this procedure.
  • Page 70 (Select models only) Disconnect the antenna cables (1) from the WWAN module. (Select models only) Disconnect the WWAN cable from the system board connector (2). (Select models only) Remove the WWAN cable and antenna cables from the routing channel (3) in the RJ-45 door bracket.
  • Page 71 Separate the display assembly (2) from the computer. To remove the bezel: Flex the top (1), the left and right sides (2), and then the bottom of the bezel (3) to release it. Remove the bezel (4) from the display. NOTE: To avoid damaging the panel, do not use a tool to release the inside of the bezel.
  • Page 72 Rotate the display panel over and place it next to the display enclosure (3). Display panels are available as the following spare part numbers: P06021-001: 300 nits, 5 MP IR camera, touch screen P06019-001: 300 nits, no camera P06020-001: 300 nits, 5 MP IR camera P06022-001: 300 nits, FHD camera P06025-001: 400 nits, 5 MP IR camera P06024-001: 1000 nits, 5 MP IR camera, WWAN, privacy...
  • Page 73 Lift the tape (1) and the locking arm (2) from the connector on the display panel, and then disconnect the cable (3) from the panel. To remove an IR camera module: Disconnect the cable from the ZIF connector (1) on the module. Starting on the left side of the module, use a tool (2) to release the module, and then remove the module (3).
  • Page 74 is available as spare part number N96913-001. The microphone module is available as spare part number N99998-001. NOTE: During installation, note that the cable routes under the camera module before it connects to the module. To remove the ambient light sensor (ALS): ■...
  • Page 75 Remove the hinges (4) from the display. The hinges are available as spare part number N96454-001. To remove the display panel/camera cable on models with an IR camera: Disconnect the cable from the ZIF connector (1) on the camera module. Peel the cable (2) off the inside of the display rear cover.

  • Page 76: Top Cover With Keyboard

    To remove the wireless antennas and cables: The wireless antennas and cables, including both WLAN and WWAN antennas, are available as spare part number N96452-001. Remove the display cable and WLAN cables from the clips (1) near the left hinge. Remove the WWAN cable and WWAN antenna cables from the clips (2) near the right hinge.
  • Page 77 Table 6-11 Top cover with keyboard descriptions and part numbers Description Spare part number Top cover with keyboard, backlit N98719-001 Top cover with keyboard, backlit, privacy N98718-001 Top cover with keyboard, not backlit N98720-001 Table 6-12 Spare part country codes For use in country or region Spare part number Belgium...
  • Page 78 Table 6-12 Spare part country codes (continued) For use in country or region Spare part number Switzerland -BG1 Taiwan -AB1 Thailand -281 Turkey -141 Turkey-F -541 Ukraine -BD1 United Kingdom -031 United States -001 Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 79: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 80: Creating A System Restore

    Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 81: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 82: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 83: Updating The Bios

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP SoftPaqs . website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding...

  • Page 84: Downloading A Bios Update

    After you review the prerequisites, you can check for and download BIOS updates. Perform one of these tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ●...

  • Page 85: Changing The Boot Order Using The F9 Prompt

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 86: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 87: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 88: Installing Hp Pc Hardware Diagnostics Windows

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 89: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 90: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 91: Customizing Remote Hp Pc Hardware Diagnostics Uefi Settings

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 92: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...
  • Page 93 Table 10-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution 1920 × 1200 (WUXGA) Surface treatment Antiglare Brightness 300 nits 400 nits 1000 nits (privacy) Viewing angle UWVA Backlight WLED Display panel interface Display specifications...

  • Page 94: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 95 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 96: Nonvolatile Memory Usage

    System boot ROM (BIOS) Nonvolatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 97: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 98: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 99: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 100 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO...
  • Page 101 For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm²...

  • Page 102: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Chapter 13 Recycling...

  • Page 103: Index

    23 removal 38 illustrated 23 spare part number 23 spare part number 21, 38 spare part number 23 HP PC Hardware Diagnostics UEFI buttons display components 6 downloading 81 power 11, 13 display panel failure ID code 80...
  • Page 104 USB Type-C power connector Recovery Download Tool 71 caps lock 10 and Thunderbolt port with creating using Windows fn lock 10 HP Sleep and Charge 5 tools 71 microphone mute 10 power button, identifying 11, 13 regulatory information power 10...
  • Page 105 USB powered port, identifying 4, SIM card 4 smart card 6 USB Type-C power connector and smart card reader Thunderbolt port with HP Sleep removal 55 and Charge, identifying 5 spare part number 55 smart card slot, identifying 6 solid-state drive...

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