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Western Digital My Cloud User Manual

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My Cloud

User Manual

WD My Cloud Personal Cloud Storage User Manual
For use with My Cloud devices on firmware 02.xx.xx

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Summary of Contents for Western Digital My Cloud

  • Page 1: User Manual

    ™ My Cloud User Manual WD My Cloud Personal Cloud Storage User Manual For use with My Cloud devices on firmware 02.xx.xx...

  • Page 2: Wd Service And Support

    Registering Your WD Product Register your WD product to get the latest updates and special offers. You can easily register your device online at http://register.wd.com or by using the My Cloud Personal Cloud Storage installer, available on the online Learning Center.

  • Page 3: Table Of Contents

    About Users ............40 MY CLOUD USER MANUAL...
  • Page 4 Enabling Cloud Access for the My Cloud Device ....... .
  • Page 5 Creating a Shortcut to the USB Drive (Windows only) ......86 Appendix A: My Cloud Device URLs and Names ....87 .

  • Page 6: Important User Information

    If the product has been dropped or the chassis has been damaged. If the product exhibits a distinct change in performance, contact WD Customer Sup- port at http://support.wd.com MY CLOUD USER MANUAL...

  • Page 7: Recording Your Wd Product Information

    Remember to write down the following WD product information, which is used for setup and technical support. Your WD product information is found on the label on the bottom of the device.  Serial Number  Model Number  Purchase Date  System and Software Notes MY CLOUD USER MANUAL...

  • Page 8: Product Overview

    Automatic file backup for all your computers – Back up of all the files on your PC and Mac computers to your My Cloud device. Get peace of mind knowing that all your files are securely and automatically backed up on your network. For PC users, WD SmartWare™ Pro offers options for backing up your files to multiple devices on your network.

  • Page 9: About The Learning Center

    NAS device or a Windows PC on your LAN, or on a USB device connected to the My Cloud device. With extra protection for all your media, you get peace of mind.

  • Page 10: Requirements

    Windows Vista Note: Compatibility may vary depending on your computer’s hardware configuration and operating system. Note: Your best experience using the My Cloud device is with Windows 7 and higher. Web Browsers  Internet Explorer 10.0 and later on supported Windows computers.

  • Page 11: Product Components

    PRODUCT OVERVIEW Product Components My Cloud Front View Power LED My Cloud Back View Reset button USB 3.0 port Ethernet Activity LED Ethernet port Ethernet Link LED External DC In Kensington ® Power port Security Slot MY CLOUD USER MANUAL...

  • Page 12: Leds

    • Ethernet cable not connected Fault/action required Blinking The following faults trigger this state: • Disk SMART failure • Data volume does not exist • System volume does not exist  • System thermal shutdown (75 MY CLOUD USER MANUAL...

  • Page 13: Pre-Installation Instructions

     Do not drop or jolt the device.  Do not move the device while it is powered on.  Do not use this product as a portable drive. MY CLOUD USER MANUAL...

  • Page 14: Getting Started

    Getting to the Public Share It’s easy to set up the My Cloud device — just unpack your device, connect it, and wait for the Power LED on the front of your device to turn a solid blue. Then set up your device from your web browser at: http://mycloud.com/setup.

  • Page 15: Setting Up Your Device

    4. Plug the other end of the power adapter into a power outlet. The unit powers up automatically. Important: Wait for the My Cloud device to finish powering up (less than one minute) before configuring it. The device is ready when the power LED stops blinking and turns a solid blue.
  • Page 16 Note: If your device is not detected, follow the on-screen directions. In a few seconds the Set up cloud access screen appears. 3. Fill in the required information to create your My Cloud.com account and click Next. Note: The My Cloud device creates the administrator user from the information you enter on this page.
  • Page 17 GETTING STARTED 4. Browse to your email service provider web page, open the My Cloud email message and follow the instructions for creating a password for your My Cloud.com account. 5. Enter your password, confirm it, and click Create password.
  • Page 18 GETTING STARTED 6. Sign in to your account using the My Cloud account password you just created. The following screen appears so you can download the WD Sync™ software. 7. On the WD Sync Welcome screen, click Download WD Sync.
  • Page 19 GETTING STARTED 9. Enter your password to access your My Cloud drive. 10. Select the folders on your computer that you want to sync with your My Cloud device and click Next. 11. WD Sync setup is complete. Click Close to exit WD Sync setup.
  • Page 20 Use the following steps to set up your device using your web browser instead of the online setup software. For browser requirements, see “Web Browsers” on page 5. 1. Open a browser and enter your device URL. See “Appendix A: My Cloud Device URLs and Then click Enter. Names” on page 87.

  • Page 21: Accessing Content

    They will receive an email with instructions on how to set up and activate a password for cloud access. Note: The My Cloud app provides free remote access to your My Cloud device. Once you create your account, you can access your device using your mobile devices with Internet access.
  • Page 22 GETTING STARTED Once you’ve physically connected your My Cloud device (see “Preparing Your Device for Use” on page 10), use the following steps to access the contents of your device. Your operating systems is... Then... Windows 8 / Windows 8.1.1 On the Start page, type Computer.

  • Page 23: Getting To The Public Share

    GETTING STARTED Getting to the Public Share The My Cloud device’s Public share (folder) contains Shared Music, Shared Pictures, and Shared Videos subfolders. To get to these folders so you can drag and drop files there or access files that have been backed up from your computer or an attached USB drive, follow one of the procedures described below.
  • Page 24 Music subfolders. Mapping the Public Folder (Windows) To map the My Cloud public folder for quick access in the future: 1. In Windows Explorer, under Network, click WDMYCLOUD. 2. Right-click the Public folder and select Map Network Drive from the menu.

  • Page 25: Backing Up And Retrieving Files

    You can download and install WD Sync as follows:  When you use the My Cloud OS 3 setup software to set up your My Cloud device (This is recommended).  By downloading it from the WD online Learning Center (visit http://mycloud.com/learn).
  • Page 26 <system drive>\Users\<your user name>\My Cloud on Windows 10, Windows 8, Windows 7, Windows Vista, and Mac computers. The My Cloud folder on the local system is paired to a folder on your My Cloud device. The path on the device is: ...

  • Page 27: Operating System Compatibility

    At the right side of the Mac menu bar The WD logo icon looks as shown in the following figure: For more information on using WD Sync, see the online Help in the WD Sync application on your computer. MY CLOUD USER MANUAL...

  • Page 28: Using Wd Smartware Pro (Windows Only)

    Note: WD SmartWare Pro software is a free upgrade, providing you with three licenses for your household. My Cloud users will initially download the standard version of WD Smartware, which is then automatically upgraded to the WD SmartWare Pro version. You can choose the WD SmartWare standard version if you prefer.

  • Page 29: Using Windows 7 Backup And Restore

    BACKING UP AND RETRIEVING FILES Using Windows 7 Backup and Restore If you choose not to use WD SmartWare software for backing up files to the My Cloud device, you can use Windows 7 Backup and Restore or Windows 8 File History.

  • Page 30: Using Apple Time Machine

    Settings to navigate to the Settings General page. Check under Mac Backups to make sure Time Machine is set to ON (default). To set up Time Machine to back up files to your My Cloud device: 1. Use one of the following methods to open Time Machine: ...
  • Page 31 Time Machine to restore files, or open the Time Machine Preferences page. 4. Slide the Time Machine button to ON and click Select Disk. Select the My Cloud device where you want the backups stored: 5.

  • Page 32: Starting A Backup

    You might sometimes want to retrieve files and other items backed up on the My Cloud device. For example, you might have lost a file, or you want to see files from a week ago. You can retrieve individual items, multiple items, shares, or if your system crashes, your entire hard drive.
  • Page 33 Keep Original—Does not restore the item from the backup drive.  Keep Both—The original item remains and the backed-up item is added to the selected location on your computer.  Replace—The backed-up item replaces the original item. MY CLOUD USER MANUAL...

  • Page 34: The Dashboard At A Glance

    For example, you can set up user accounts, restrict access to the files on your My Cloud device, set up folders for storing files, and customize the device to suit your needs.

  • Page 35: The Dashboard Home Page

    (for a Mac). The Dashboard Home Page The My Cloud Home page has an information bar at the top right, a navigation icon bar across the top of the page, an instant overview of the status of the device’s main functions, and links for updating settings in the body of the page.
  • Page 36 Online Help, Support and About information. User Click to see the user name of the user currently logged into the My Cloud device. You can also shut down, reboot or log out from the My Cloud device. Navigation Icons Navigation icons display across the top of every page.
  • Page 37 The body of the Home page shows the status of the drive, its functions and shortcuts to the most necessary tasks. Capacity The Capacity panel displays the total amount of free storage left on your My Cloud device and a list of the storage used by videos, photos, music tracks, and other. MY CLOUD USER MANUAL...
  • Page 38 2. To return to the Home page, click Firmware The Firmware panel displays the current version of firmware loaded on your My Cloud device. 1. To see whether an updated version of the firmware is available, click the arrow in the lower right of the Firmware panel.
  • Page 39 3. To return to the Home Page, click Close. Cloud Devices MyCloud.com and the My Cloud mobile app allow you to share content via email, but you can manually pair the My Cloud device and one or more cloud devices using the method described in this section.
  • Page 40 THE DASHBOARD AT A GLANCE Users The Users panel displays the number of users currently set up to use the My Cloud device. 1. To add a user, click the plus (+) sign in the lower right of the panel. The Add User dialog box displays: 2.

  • Page 41: Obtaining Customer Support

    Help menu. 2. Click Support to display the following page: If a problem occurs with the My Cloud device, WD Customer Support will need information about your device to troubleshoot and determine the best solution. There are two ways in which you can get your device info and request support: ...

  • Page 42: Basic Administrative Tasks

    To see answers to frequently asked questions and instructions, click the FAQs link.  To discuss your My Cloud device with other users, click the Forum link.  To see WD phone numbers and other contact information, click the Contacts link.

  • Page 43: Managing Users

    Removing a User About Users As the My Cloud device owner (admin), you have a special user account (admin) that gives you administrative privileges. These privileges enable you to set up and configure the device to your specific needs, as well as give other people access to your personal cloud. You have the power to determine exactly what other users can access.
  • Page 44 Initially, all the shares are Public and inaccessible, meaning they cannot be changed on the Add a User page. For information about changing share access, see “Making a Share Note: Private” on page 46. MY CLOUD USER MANUAL...

  • Page 45: Creating A User

    2. Click the Configure link to the right of the Password button to display the Edit Password dialog box: 3. Enter the new password in both the New Password and Confirm Password fields. 4. Click Save. MY CLOUD USER MANUAL...

  • Page 46: Editing User Settings

    Removing a User You can delete all users except the administrator. 1. On the Set Up Users page, select the user. 2. Click the Remove User icon , and in response to the confirmation message, click OK. MY CLOUD USER MANUAL...

  • Page 47: Managing Shares

    Accessing the Contents of a Share Locally About Shares A share is an area on the My Cloud device for storing files. A share can be public so that all users can access the contents, or private to limit access to selected users. The Shares icon on the navigation panel displays a list of shares on the My Cloud device and enables the administrator to manage shares and user access.

  • Page 48: Creating A New Share

    1. Click the Shares icon on the navigation bar to display the About Shares page. 2. Click the Add a Share icon. MY CLOUD USER MANUAL...

  • Page 49: Making A Share Private

    2. On the About Shares page, switch the Public Access button to OFF. 3. For each user listed in the User Access section, select the level of access by clicking the appropriate icon for the share (Read/Write , Read Only , or Deny Access MY CLOUD USER MANUAL...

  • Page 50: Deleting A Share

    Note: For information on accessing the contents of a share remotely, see “Accessing Your My Cloud Device Remotely” on page 49. Several options are available for opening a My Cloud share. For a private share, the user must have: ...
  • Page 51 THEN . . . share using . . . Mac OS X Open a Finder window and locate your My Cloud device under the Shared heading in the side bar. If presented with an authorization page, select Guest, and then click Connect.

  • Page 52: Accessing Your My Cloud Device Remotely

    Enabling Cloud Access for the My Cloud Device To enable the My Cloud device for remote access and to check the status of its remote connection(s), see “Cloud Access” on page 56.
  • Page 53 ACCESSING YOUR MY CLOUD DEVICE REMOTELY 2. Select the user. To give the user access to the MyCloud.com account: 1. If the user already has a MyCloud.com login, you can update and/or resend it to the user by clicking the appropriate icon in the MyCloud.com account for [username] section of the Configure Access page.

  • Page 54: Mobilizing Your Files With The My Cloud Mobile App

    New Unregistered Device for now. Mobilizing Your Files with the My Cloud Mobile App The My Cloud mobile app brings your files to your fingertips on your iOS and Android mobile devices. This mobile app is available for download from various online stores.

  • Page 55: The Pathway To Your Personal Cloud

    Conveniently expand your personal cloud with full access to your Dropbox and other cloud accounts. You can download the My Cloud mobile app from the Google Play store or the Apple App store. For more information about the My Cloud mobile app, go to the online Learning Center at http://mycloud.com/learn...
  • Page 56 Only the shares to which the user has access and the Public share display. If the person is not already a user of the My Cloud device, create a new user, including a password and email address (see “Creating a User” on page 42).

  • Page 57: Configuring Settings

    Firmware The Settings option on the navigation bar enables the administrator to view and customize the My Cloud device’s system, network, media, utilities, notifications, and firmware settings. General Use the General page to view and modify the device name and description, select the language in which the user interface should display, enable or disable cloud access, set energy usage settings, and enable or disable Time Machine backups.
  • Page 58 Language and Clock In this section of the General page, you can change the language displayed in the My Cloud device’s interface and set the date and time. The date and time are synchronized to the NTP (network time protocol) server by default.
  • Page 59 2. Click Save for each change you make. Cloud Access If you are an administrator, you can turn cloud access on or off for the My Cloud device, controlling whether computers and mobile devices can access the content on it 1.
  • Page 60 CONFIGURING SETTINGS 4. Click the Configure link to change the type of connection. By default, the My Cloud device automatically establishes a direct connection between your mobile devices and router. 5. To change the connection type: a. To make a manual connection, click Manual. External Port 1 (HTTP)
  • Page 61 CONFIGURING SETTINGS Energy Saver You can save power use by the My Cloud device. View or change the following settings: Drive Sleep If this function is enabled, the hard drive goes into standby mode to save power after a designated period of inactivity.

  • Page 62: Network

    NTP, firmware update checks, and remote access connections. MAC Address Uniquely identifies the device. IPv4 IP Address Identifies the device’s current IPv4 address. IPv4 DNS Server Identifies the device’s current IPv4 DNS server. MY CLOUD USER MANUAL...

  • Page 63: Network Services

    Review or update the following: Network Mode Select the method of assigning the device’s unique IP address: • DHCP Client (default) causes the My Cloud device to obtain an IP address and associated settings automatically from the local DHCP server.
  • Page 64 3. In the Step 1: LAN IP Settings dialog box, enter at least an IP Address and a Netmask. (If you don’t know this information, check your router’s settings.) Note: If you do not enter Gateway and DNS Server(s), you will lose connection to the LAN. MY CLOUD USER MANUAL...

  • Page 65: Media

    3. Each time you add a device to your network, you can assign it this workgroup name. Media On the Media page, you can enter DLNA (Digital Living Network Alliance) media server and iTunes media player settings so that you can enjoy media in every room in your house. MY CLOUD USER MANUAL...
  • Page 66 1. On the Navigation bar, click Settings, and then click Media in the left panel. Note: DLNA and ITunes only works on your network. 2. For instructions on entering media settings on this page and then displaying or streaming media, see “Playing/Streaming Videos, Photos, & Music” on page 112. MY CLOUD USER MANUAL...

  • Page 67: Utilities

    CONFIGURING SETTINGS Utilities On the Utilities page, you can test the My Cloud device and get diagnostic information, restore the device to factory defaults, reboot or shut down the device, and import or export a configuration file. 1. On the Navigation Bar, click Settings and then click Utilities in the left panel.
  • Page 68 Do not unplug your My Cloud device while a restore is in progress. As an administrator, you can restore the My Cloud device to its original, default settings, as well as wipe out all data securely. Three restore operations are available: System Only: Changes all settings back to the factory default values, makes private shares public, and returns the administrator password to none.
  • Page 69 WARNING! Do not unplug the device during reboot or shutdown. You can safely reboot and shut down your My Cloud device using three methods.  Device Maintenance section of the Utilities page (discussed below) ...
  • Page 70 2. If the device is not processing information, or it is but you choose to proceed, click the OK button. The device shuts down and then restarts. Wait until the LED is solid blue before resuming work with the My Cloud device. To log out of the device: 1. Click Logout.

  • Page 71: Notifications

    The My Cloud device reboots. Notifications The My Cloud device provides notifications about various events, including whether a firmware update is available, a firmware installation was successful, capacity was exceeded, and so on. The notification may concern system conditions, such as over temperature, or hard drive, volume, and network status.
  • Page 72 6. (Optional) To delete an email address, click the trash can icon to its right. 7. Click OK. To configure the severity of notifications that display in the web interface: 1. In the Notifications Display section, move the slider to choose the severity of notifications to display. MY CLOUD USER MANUAL...

  • Page 73: Firmware

    CONFIGURING SETTINGS Firmware The Firmware page enables you to set up the device to update the My Cloud firmware automatically or to manually check for an update file. The current version number and the date of last update of the My Cloud firmware display.
  • Page 74 1. Go to the WD Tech Support Downloads page at http://support.wd.com/product/ download.asp. 2. If a later version of My Cloud firmware than your current version is available, select the My Cloud and click the Current Firmware link to go to the product update page. 3. Click the Download button.

  • Page 75: Managing Backups

    Machine, Windows 7 Backup, or Windows 8 File History, and any associated device configuration details. Creating a backup ensures that you can easily recover your data from a specific point in time to a new My Cloud device in the unlikely event that your My Cloud device fails.
  • Page 76 My Cloud device. For a given amount of total data, fewer larger files replicate quicker than many smaller files. Other factors such as what processes are running on the My Cloud device and on the speed and availability of your USB device have an effect on how long it takes.
  • Page 77 Note: The time it takes to create a backup varies based on the speed of your network and the number and size of files you have stored on your My Cloud device. For a given amount of total data, fewer larger files replicate quicker than many smaller files. Other factors such as what processes are running on the My Cloud device and on the speed and availability of the remote server have an effect on how long it takes.
  • Page 78 Note: The time it takes to create a backup varies based on the speed of your network and the number and size of files you have stored on your My Cloud device. For a given amount of total data, fewer larger files replicate quicker than many smaller files. Other factors such as what processes are running on the My Cloud device have an effect on how long it takes.
  • Page 79 The Recover section enables you to restore your data from a backup to a factory-fresh My Cloud device. Important: Make sure the replacement My Cloud device is new or is in factory fresh state. (See “System Factory Restore” on page 65.) The capacity of the replacement device must be the same or larger than the backup you created.

  • Page 80: Deleting A Backup

    1. On the navigation bar, select Backups to display the Backup page. 2. In the left pane, select the type of backup you want to delete. 3. Click Delete Job at the right of the desired backup job. A warning dialog box will open. MY CLOUD USER MANUAL...

  • Page 81: Playing/Streaming Videos, Photos & Music

    Accessing Your Personal Cloud Using iTunes Media Servers The My Cloud device is designed to serve as your home's media server. It enables you to stream photos, music, and videos to your DLNA-compatible devices and music to your iTunes-compatible devices.

  • Page 82: Media Storage

    Media Storage You can access and store media content on the My Cloud device by means of network shares. Shares, similar to folders or directories, are areas set up to organize media and...

  • Page 83: Enabling/Disabling Dlna And Itunes

    WD customer support. Enabling/Disabling DLNA and iTunes The Media page on the My Cloud dashboard allows you to enable or disable the DLNA and iTunes media servers. Media server utilities for re-scanning the NAS or fully rebuilding the DLNA database are also on the Media page.
  • Page 84 OFF: Denies access 4. Click OK to return to the Media page. 5. If you encounter a mismatch in the amount of My Cloud content accessible or viewable by a DLNA device, you can click one of the following: Note: Re-scanning and rebuilding take place automatically. You only need to use the buttons if you are having a problem.

  • Page 85: Accessing Your Personal Cloud Using Media Players

    You can connect the various WD Media Players to your home network for access to media content stored in a network drive such as the My Cloud device. For details on using a WD Media Player to access files on your My Cloud device, refer to your WD Media Player User Guide.

  • Page 86: Accessing Your Personal Cloud Using Itunes

    DLNA Devices See specific DLNA media device user manuals for instructions on connecting a DLNA device to your local area network so you can access content on the My Cloud device. Go to http://www.dlna.org for a list of DLNA-certified devices and for further information.

  • Page 87: Connecting A Usb Hard Drive

    USB devices to the hub. Connecting a USB Drive Connect a USB hard drive to the USB port on the rear of your My Cloud device for additional storage. The USB drive appears as a share on the My Cloud dashboard. (See “Managing Shares”...

  • Page 88: Mapping A Usb Drive (Windows Only)

    Note: When Windows attempts to reconnect a Mapped Network Drive after a restart, the “Unable to reconnect mapped network drives” error may appear. This can occur if the username and password of the My Cloud drive do not match the current Window's username and password information.

  • Page 89: Appendix A: My Cloud Device Urls And Names

    APPENDIX A: MY CLOUD DEVICE URLS AND NAMES Appendix A: My Cloud Device URLs and Names Device URL Use the device URL to access your device from a web browser. Note: If you change your device name at any time, the URL also changes to the new name If your device name is...

  • Page 90: Appendix B: Specifications

    3 TB 2.11 lb (0.96 kg) 4 TB 2.25 Ib (1.02 kg) 6 TB 2.27 lb (1.03 kg) Power supply Input voltage: 100V to 240V AC Input frequency: 47 to 63 Hz Output voltage: 12V DC, 1.5A Power supply: 18W MY CLOUD USER MANUAL...
  • Page 91 APPENDIX B: SPECIFICATIONS Temperature Operating temperature: 5°C to 35°C (41°F to 95 °F) Non-operating temperature: -20°C to 65°C (-4°F to 149 °F) RoHs compliant MY CLOUD USER MANUAL...

  • Page 92: Appendix C: Troubleshooting

    Resetting the My Cloud Device Resetting with Power On If you have set a password or a static IP address on the My Cloud dashboard and have forgotten it, pressing the reset button while the device is powered up resets the password to the default value of none and to default IP settings.

  • Page 93: Specific Problems And Corrective Actions

    APPENDIX C: TROUBLESHOOTING Resetting with Power Off At the same time as you plug power into the My Cloud device, press the Reset button and hold for about 40 seconds. The device undergoes a system restore and powers on. Specific Problems and Corrective Actions The following contains specific problems that may arise during the use of the My Cloud device.
  • Page 94 8. In the Folder box, type the following path: \\device name\public. Note: The default device name is WDMyCloud. 9. Click Finish. 10. Go back to the opening window of (My) Computer to view the Public folder of your device under Network Drives. MY CLOUD USER MANUAL...
  • Page 95 Setup or WD SmartWare is unable to detect a My Cloud device. If Setup or WD SmartWare is unable to detect a My Cloud device, then certain network protocols may be blocked on the network or the computer. In those cases, the My Cloud device is available through a direct IP or network name connection.
  • Page 96 I am having trouble shutting down the My Cloud Device. If you are unable to shut down the device using the My Cloud dashboard or the WD Quick View icon: 1.
  • Page 97 My Cloud device. 1. Connect the USB drive to your computer for optimal performance. 2. Connect your computer and the My Cloud device directly to your router with a wired Ethernet connection. 3. Copy your data from your external USB drive (or your computer) to your My Cloud device.

  • Page 98: Appendix D: Regulatory And Warranty Information

    European Union, including the EMC Directive (2004/108/EC) and the Low Voltage Directive (2006/95/EC). A “Declaration of Conformity” in accordance with the applicable directives has been made and is on file at Western Digital Europe or can be found at http://www.wdc.com/products/EUDOC. MY CLOUD USER MANUAL...

  • Page 99: Warranty Information (All Regions Except Australia/New Zealand)

    WD. Subject to the limitations specified above, your sole and exclusive warranty shall be, during the period of warranty specified above and at WD’s option, the repair or replacement of the Product with an equivalent or better Product. MY CLOUD USER MANUAL...

  • Page 100: Warranty Information (Australia/New Zealand Only)

    This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer. This warranty is WD’s sole manufacturer's warranty and is applicable only to Products sold as new. MY CLOUD USER MANUAL...

  • Page 101: Obtaining Service

    Your original box and packaging materials should be kept for storing or shipping your WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via http://support.wd.com. Western Digital Technologies, Inc. 3355 Michelson Drive, Suite 100 Irvine, California 92612 Phone: 949-672-7000 E-mail: support@wd.com MY CLOUD USER MANUAL...

  • Page 102: Index

    Dashboard Home page Device Name Device set up configuration Device URL requirements Diagnosis Language settings Disconnecting safely Launching DLNA devices WD SmartWare Drive configurations,saving and importing LEDs back panel Drive status Back Panel LEDs Front Panel LED MY CLOUD USER MANUAL...
  • Page 103 Mac OS safepoints opening with Windows OS user settings My Cloud account creating Reboot option from dashboard User menu My Cloud Dashboard, launching My Cloud folder Reboot option on dashboard Utilities page My Cloud mobile app overview Rebooting safely My Cloud.com...
  • Page 104 INDEX Remote access for sharing files Resetting the My Cloud device Time settings Restoring to factory defaults Troubleshooting RoHS can’t shut down cannot play media through digital me- dia adapter Safepoint checklist creating drive not connecting to network deleting failed router managing LEDs don’t light up...
  • Page 105 WD SmartWare WD Sync folder installing Web browser compatibility launching Windows online Help mapping a public folder overview Windows 7 Backup and Restore WD Sync Windows 8 File History downloading Workgroup setting operating system compatibility overview MY CLOUD USER MANUAL...
  • Page 106 WD. WD reserves the right to change specifications at any time without notice. Western Digital, WD, the WD logo, My Cloud and My Passport are registered trademarks and WD SmartWare and WD Sync are trademarks of Western Digital Technologies, Inc.

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