Consumer Compensation Regulations - Urive CLASSIC User Manual

15. Consumer compensation regulations

When a major repair work is required within 10 days after purchasing the product.
When an important part needs to be repaired within 1 month after purchasing the product.
When a major repair work is required within 1 month after the product is replaced.
Failures of the
performance or
When impossible to replace the product.
the functions
When a defect is found
occurs
When When failure occurs (4
naturally
while using possible already for the same defect.
the product to repair
When failure occurs (5
in normal
already for problems with various parts.
conditions.
If the company lost the product for which a customer requested a repair work.
When When impossible to repair the product as there is no part available for the repair work
impossible within the period in which the parts should be kept in storage by the company.
to repair
When impossible to repair even when repair parts are available.
1) Cases in which failures occur due to the user's mistakes.
- When a user is careless in handling the product (When the product fails or gets damaged because of dropping, shock, breakage,
excessive use, or errors in using the product)
- When the user makes the product fail or get damaged on purpose or by mistakes.
- When the product fails or gets damaged as users themselves or a third-party person repaired or modified the product.
- When the product fails or gets damaged as the parts, expendable items and optional items that are not designated by the company
were used.
2) Other cases
- When the product gets damaged because of natural disasters (including fires, flooding and earthquakes)
- The lifetime of expendable items runs out - Because of external causes
* Except for the main body, separate warranty periods will be applied for ancillary components and expendable items
Cases that require consumer compensation
th
occurrence) again even after the product was repaired 3 times
th
occurrence) again even after the product was repaired 4 times
Urive Classic ... 46 ... User's Guide
A/S service within A/S service after the
the warranty period warranty period
Replacement
Replacement
None
Replacement
Refunding
Free-of-charge repair
Paid repair or paid
replacement
Replacement
Paid repair or paid
replacement
Paid repair or paid
replacement
Paid repair Paid repair