VTech 17850 User Manual
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VTech 17850 User Manual

VTech 17850 User Manual

Cordless phone with answering machine
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Model:
VTech 17850
For product support
please call: 1 300 369 193
User Guide

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Summary of Contents for VTech 17850

  • Page 1 User Guide For product support Model: please call: 1 300 369 193 VTech 17850...
  • Page 2 INTRODUCTION To your VTech 17850 Cordless Phone with Answering Machine • Phonebook - Up to 1500 phonebook entries are shared between the locally stored entries and downloaded mobile contacts. • Calling Number Display* lets you see who’s calling. Your phone stores details of the last 50 callers in the Call List.
  • Page 3 GOT EVERYTHING? The package contains the following items: • VTech 17850 handset • VTech 17850 answering machine unit • Power adaptor • Telephone line cord and adaptor • Battery compartment cover • NiMH rechargeable battery pack • Wall mount bracket •...

  • Page 4: Table Of Contents

    Getting started Location Setting up Power-fail backup mode Installation options Battery low warning Battery performance Using your VTech 17850 phone on a broadband ADSL line? Date and time Getting to know your phone Handset overview Telephone base overview Navigating the menus...
  • Page 5 MobileConnect Glossary of terms MobileConnect setup Add a mobile phone Add a headset Auto connection MobileConnect connection from idle mode Review the mobile devices list Download phonebook Interruption to phonebook download Change PIN Using the phone Make, answer or end a home call Call waiting on the home line Make, answer or end a mobile call Call waiting on the mobile line...
  • Page 6 Equalizer Redial Chain dialing Handset locator Phonebook Add a phonebook entry Add a predialed number to phonebook Review phonebook entries Alphabetical search Dial a phonebook entry Delete a phonebook entry Phone settings Using the menu Set date and time Ringer volume Ringer melody Key tone Flash time...
  • Page 7 Call log display screen message Missed call indicator Review the call log Dial from the call log Save a call log entry to the phonebook Delete an entry in the call log Delete the entire call log Network Voicemail Call guard Add a block list entry Review block list entries Edit a block list entry...
  • Page 8 Number of rings Remote access code Message alert tone Answering system and voicemail indicators Call screening Call intercept Temporarily turning off the message alert tone Remote access Help General information Replacing the handset batteries Safety Cleaning Environmental How many telephones can you have? Customer service &...

  • Page 9: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of ire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product.
  • Page 10 9. Do not allow anything to rest on the power cord. Do not install this product where the cord may be walked on. 10. Never push objects of any kind into this product through the slots in the telephone base or handset because they may touch dangerous voltage points or create a short circuit.
  • Page 11 into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the phone into a power outlet, and should not put a charged handset into the cradle, if the phone is located in an environment containing concentrations of lammable or lame-supporting gases, unless there is...

  • Page 12: Getting Started

    GETTING STARTED LOCATION Place your VTech 17850 within 2 metres of the mains power socket and telephone socket so that the cables will reach. Make sure it is at least 1 metre away from other electrical appliances to avoid interference. Your VTech 17850 works by sending radio signals between the base and handset.

  • Page 13: Setting Up

    SETTING UP Telephone base installation Install the telephone base as shown below. Make sure you clicked the wall mount bracket securely into the mounting slots before plugging in the adapter and telephone line cord. Plug the large end Plug one end of the of the telephone telephone line cord base power...
  • Page 14 Handset batteries installation 1. Plug the battery connector securely into the socket inside the handset battery compartment. Insert the supplied battery as indicated. 2. Align the cover lat against the battery compartment, then slide it upwards until it clicks into place.
  • Page 15 3. Charge the handset by placing it face forward in the telephone base or charger. The CHARGE light on the handset is on during charging. CHARGE light Note: The display of your handset may go blank for a short time when placing back on charge. This is the normal operation of your handset.

  • Page 16: Power-Fail Backup Mode

    POWER-FAIL BACKUP MODE Power-fail mode allows your telephone system to function in the event of a power outage. The telephone system uses stored power from the handset’s battery to operate. After the power goes out, if there is already a handset with enough charge placed in the telephone base, the telephone system enters battery backup mode automatically.
  • Page 17 Power-fail backup mode operation During power-fail backup mode, the telephone base, answering system and all MobileConnect related features will be disabled. The operating time is subject to the battery level of the handset placed in the telephone base and the actual usage. For optimal performance, you are not recommended to use the handset placed in the telephone base when this mode is on.

  • Page 18: Installation Options

    INSTALLATION OPTIONS Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, follow the steps below to connect the telephone base with a standard dual-stud telephone wall mounting plate. You may need a professional to install the mounting plate.
  • Page 19 3. Plug the telephone line cord (or DSL ilter) into the wall jack. Plug the power adapter into a power outlet not controlled by a wall switch. 4. Align the holes on the wall-mount bracket with the standard wall plate and slide the wall-mount bracket down until it locks securely.
  • Page 20 Wallmount to tabletop installation 1. Unplug the large end of the power adapter from the electrical outlet. 2. If the telephone line cord and power adapter cord are bundled, untie them irst. Slide the wall-mount bracket up and remove it from the wall-mounting plate.

  • Page 21: Battery Low Warning

    HOME. If you hear a Check for a dial tone by pressing dial tone, the installation is successful. WARNING Do not place your VTech 17850 in the bathroom or other humid areas. IMPORTANT The base station must be plugged into the mains power socket at all times.

  • Page 22: Using Your Vtech 17850 Phone On Abroadband Adsl Line

    6–8 hours a day. The battery and handset may become warm during charging, however, this is normal. USING YOUR VTECH 17850 PHONE ON A BROADBAND ADSL LINE? If this product is to be used on a broadband ADSL line, then you must ensure that it is connected via an ADSL ilter.

  • Page 23: Date And Time

    DATE AND TIME If you have subscribed to a Network Calling Number Display service, the date and time are set automatically with each incoming call. The date and time are recorded with each answering machine message you receive. If you have not subscribed to a Network Calling Number Display Service you can set the date and time manually.

  • Page 24: Getting To Know Your Phone

    GETTING TO KNOW YOUR PHONE HANDSET OVERVIEW 1. CHARGE light • On when the handset is charging in the telephone base or charger. 2. REDIAL/PAUSE • Press repeatedly to review the redial list. • Press and hold to insert a dialing pause while entering a number.
  • Page 25 MOBILE • During mobile call ringing: Press to make or answer a mobile call. • During a mobile call: Press to answer an incoming MOBILE 1/2 call when you hear a call waiting alert. HOME/RECALL • Press to make or answer a home call. •...
  • Page 26 10. VOLUME BOOSTER • During a call: Press to enhance the clarity and loudness of the caller’s voice. 11. PB (PHONEBOOK) • In idle mode: Press to access the phonebook. 12. MENU/SELECT • Show the menu. • While in a menu, press to select an item, or save an entry or setting.

  • Page 27: Telephone Base Overview

    TELEPHONE BASE OVERVIEW 1. LCD DISPLAY 2. RECALL • Press to activate Recall for use with Telephone Network Services such as Call Waiting during a call. 3. ALPHANUMERIC KEYPAD • Press to insert a digit / character / # • # key in idle mode: Press and hold to turn on / off the ringer. •...
  • Page 28 5. MUTE • During a call: Press to mute the microphone. • During ringing: Press to mute the ringer temporarily. VOLUME • During a call, or message / announcement playback: Press to adjust the listening volume. • During ringing: Press to increase the ringer volume. •...
  • Page 29 13. CALLS • In idle mode: Press to access the call log. • In Menu mode / Phonebook list / Redial list / Call List: Press to scroll down the menu items. 14. REDIAL/PAUSE • In redial list: Press repeatedly to view the last ten numbers dialed. •...

  • Page 30: Navigating The Menus

    NAVIGATING THE MENUS Your VTech 17850 has an easy to use menu system. Each menu has a list of options, as outlined on the following page. To enter the main menu of the handset or telephone base: 1. Press MENU or MENU when the phone is not in use.

  • Page 31: Handset Menu Layout

    HANDSET MENU LAYOUT Play messages Answering sys Phonebook X New Outgoing msg Add new entry X Old Delete all old View Record memo Delete all Answer on/off Voice guide Ans sys setup Call log Intercom Call guard View Intercom to: Block list Delete all Calls w/o num...

  • Page 32: Telephone Base Menu Layout

    TELEPHONE BASE MENU LAYOUT Answering sys Phonebook Call log Outgoing msg View View Delete all old Add new entry Delete all Record memo Delete all Answer On/Off Ans sys setup Intercom Call guard Bluetooth HANDSET X Block list Add device Calls w/o num Device list Download PB...

  • Page 33: Keystroke Table

    KEYSTROKE TABLE...

  • Page 34: Handset Display Icons

    HANDSET DISPLAY ICONS HOME line - On steadily when the home line is in use or there is an incoming home call. MOBILE line- On steadily when a mobile line is in use or there is an incoming mobile call. MobileConnect connected devices - There are MobileConnect connected devices on the active devices list.

  • Page 35: Telephone Base Display Icons

    TELEPHONE BASE DISPLAY ICONS HOME line - On steadily when the home line is in use or there is an incoming home call. MOBILE line- On steadily when a mobile line is in use or there is an incoming mobile call. MobileConnect connected devices - There are MobileConnect connected devices on the active devices list.

  • Page 36: Mobileconnect

    MOBILECONNECT Your new VTech 17850 telephone system with MobileConnect wireless technology has the following features: • Pair up to 2 devices (mobile phones or headsets) with the telephone base • Connect a MobileConnect enable headset for making and receiving home calls.
  • Page 37 • If you experience poor sound quality, place your mobile phone closer to the VTech 17850 to ensure strong MobileConnect signal strength. Make sure there are no physical obstacles between the VTech 17850 and the mobile phone, such as large furniture or thick walls.

  • Page 38: Glossary Of Terms

    Below are some terms used in this user’s manual to help you become familiar with using your devices and your new VTech telephone system. Active devices - the Device list has two active slots for two mobile phones, or one mobile phone and one headset.
  • Page 39 Discoverable mode - before a device can be paired, it must be set to this mode. When pairing your mobile phone, the telephone base is set to this mode. Depending on the mobile phone manufacturer, this mode is sometimes referred to as Find Me or Visibility. Paired devices - The devices (mobile phones or headsets) that have shared registration information with the telephone base.

  • Page 40: Mobileconnect Setup

    MOBILECONNECT SETUP To use a Mobile phone with your VTech 17850, you must irst pair and connect it with the telephone base. All VTech 17850 handsets can be used to make or answer on the mobile phone line. MobileConnect wireless technology operates within a short range (9 metres).
  • Page 41 6. Press to turn on the telephone base discoverable mode. The screen displays Set mobile to search base: VTech 17850 PIN: 0000. Promptly turn on the MobilConnect feature of your mobile phone and search for or add new devices. Once your mobile phone inds your VTech phone (VTech 17850), press the appropriate key on your mobile phone to continue the pairing process.
  • Page 42 MobileConnect feature on your mobile phone and on the VTech 17850 by pressing MOBILE 1 or MOBILE 2. Then repeat the steps above to pair and connect again. In some cases, it may take you a few attempts to complete the pairing process.

  • Page 43: Add A Headset

    ADD A HEADSET To pair and connect a headset: MENU 1. Press on the telephone base in idle mode to enter the main menu. to highlight Bluetooth, and then press 2. Press SELECT. SELECT to choose Add device. 3. Press to highlight Add headset, and then 4.

  • Page 44: Auto Connection

    8. When a device is successfully connected, telephone base displays Headset A is added and connected to base and the corresponding . You hear a conirmation tone. The status icon corresponding light on the telephone base (MOBILE 1 MOBILE 2) turns on. AUTO CONNECTION When an active device moves within MobileConnect range of the telephone base, or is turned on within...

  • Page 45: Mobileconnect Connection From Idle Mode

    You can download phonebook entries to your VTech 17850 telephone system via MobileConnect wireless technology. Each downloaded entry is stored in the VTech 17850 phonebook with up to 30 digits for each phone number and 15 characters for each name. Before downloading the phonebook, make sure the mobile phone is paired and connected to the VTech 17850.
  • Page 46 To download a mobile phone phonebook: MENU Press on the telephone base in idle mode. Press to highlight Bluetooth, and then press SELECT to highlight Download PB, and then Press press SELECT Press to highlight a device, and then press SELECT Press to highlight one of the following options:...
  • Page 47 • When downloading the phonebook from your Mobile phone, some data may not transfer. For example, if you have home, mobile and work numbers for a particular contact, the three category descriptions VTech 17850. may not transfer to your...

  • Page 48: Interruption To Phonebook Download

    INTERRUPTION TO PHONEBOOK DOWNLOAD If you are downloading a phonebook from a mobile phone and the phone receives a call, the download process stops, and the telephone base and all the handsets display Download fail. When you try to view the downloaded phonebook, the telephone base and handsets display Last Download failed: MM/DD/YY.

  • Page 49: Change Pin

    CHANGE PIN You are required to enter a PIN when establishing a MobileConnect connection. The default PIN of your telephone base is 0000. To change the PIN: MENU 1. Press on the telephone base in idle mode to enter the main menu. to highlight Bluetooth, then press 2.

  • Page 50: Using The Phone

    USING THE PHONE MAKE, ANSWER OR END A HOME CALL Using the handset: To make a home call: HOME/ /SPEAKER, then enter • Press RECALL the telephone number. To predial a home call: • Enter the telephone number, then press HOME/ /SPEAKER.
  • Page 51 Using the telephone base: To make a home call: Press HOME on the telephone base, then enter the • telephone number. To predial a home call: Enter the telephone number, then press HOME. • To answer a home call: HOME. •...

  • Page 52: Call Waiting On The Home Line

    Refer to your Telephone Service Provider regarding operation of Call Waiting MAKE, ANSWER OR END A MOBILE CALL VTech 17850 can be used to make or answer calls on the mobile line. You can connect a maximum of 2 Mobile phones to the telephone base at one time.
  • Page 53 Using the handset: To make a mobile call: MOBILE, the screen shows Select • When pressing a device briely, and shows devices name at the top MOBILE of the handset screen. Then, press MENU/SELECT key and enter the telephone number. To predial a mobile call:...

  • Page 54: Call Waiting On The Mobile Line

    To answer a mobile call: MOBILE 1 or MOBILE • Press To end a mobile call: MOBILE 1 or MOBILE • Press Notes: • You can also use your mobile phone to answer the call. If you answer with your mobile phone, it disconnects from the telephone base.

  • Page 55: Volume Boost

    VOLUME BOOST Use the Volume Boost feature to enhance the clarity and loudness of the voice on handset earpiece. To turn on Volume Boost on the handset: • While you are on a call using the handset earpiece, press BOOSTER on the handset. The handset displays Booster on.

  • Page 56: Answer An Incoming Home Call While On A Mobile Call

    Using the telephone base: MOBILE 1 or MOBILE on the telephone • Press base. The home line is still on hold. All handsets display Home call on hold. To resume the home call on hold: Using the handset: • Press HOME/ on the handset.
  • Page 57 To end the home call: Using the handset: • Press on the handset. The mobile line /CLEAR is still on hold. The telephone base and all handsets display Mobile 1/2 call on hold. Using the telephone base: Press HOME • on the telephone base.

  • Page 58: Handset Speakerphone

    On some mobile phones, changing the volume on the mobile phone affects your mobile call volume on the VTech 17850 handsets or telephone base. To adjust the listening volume of a handset: Press /VOLUME/ on the handset while on a call.

  • Page 59: Mute

    MUTE The mute function allows you to hear the other party but the other party cannot hear you. During a call, press MUTE. The screen displays • Muted until the mute function is turned off. Press MUTE again to resume the conversation. The •...

  • Page 60: Equalizer

    EQUALIZER The equalizer feature enables you to change the quality of the audio to best suit your hearing. Using the telephone base: Press MOBILE 1 or MOBILE 2 on the handset or • telephone base. 1. While on a home call or mobile call, press OPTION. to highlight Equalizer, then press 2.
  • Page 61 To dial the redial entry: Press REDIAL/ on the handset or the PAUSE telephone base in idle mode. HOME/RECALL or /SPEAKER on a 2. Press handset, or Press HOME on the telephone base to dial the number displayed using the home line. To save a redial entry to the phonebook: Press REDIAL/ on the handset or the...
  • Page 62 Enter name / ENTER NAME. 6. The screen displays Use the dialing keys to enter a name. • Press / or / to move the cursor to the left or right. • Press 0 to add a space. /DELETE on a handset, or X/DELETE •...

  • Page 63: Chain Dialing

    CHAIN DIALING Use this feature to initiate a dialing sequence from the numbers in the phonebook, call log or redial memory while you are on a call. Chain dialing is useful when you wish to access other numbers (such as bank account numbers or access codes) from the phonebook, call log or redial list.

  • Page 64: Handset Locator

    HANDSET LOCATOR The handset locator feature is useful if you misplace any handsets. To start paging: HANDSET LOCATOR on the telephone base • Press to start the paging tone on all handsets for 60 seconds. All idle handsets ring and display ** Paging ** .

  • Page 65: Phonebook

    PHONEBOOK A phonebook entry can be up to 30 digits for each phone number and 15 characters for each name. • Phonebook entries are stored at the telephone base and shared by all system handsets. Any changes made on one device apply to all. •...

  • Page 66: Add A Phonebook Entry

    ADD A PHONEBOOK ENTRY MENU MENU 1. Press on the handset or the telephone base in idle mode. 2. Press / or / to scroll to Phonebook, then SELECT or SELECT. press SELECT SELECT Add new entry 3. Press to choose / Add contact.

  • Page 67: Add A Predialed Number To Phonebook

    6. The screen displays Enter name / ENTER NAME. Use the dialing keys to enter a name (up to 15 characters). • Press / or / to move the cursor to the left or right. • Press 0 to add a space. /DELETE on a handset, or X/DELETE •...

  • Page 68: Review Phonebook Entries

    2. The screen displays Enter number / ENTER NUMBER. Use the dialing keys to enter a name (up to 15 characters). • Press / or / to move the cursor to the left or right. • Press 0 to add a space. /DELETE on a handset, or X/DELETE •...

  • Page 69: Alphabetical Search

    ALPHABETICAL SEARCH You can use the enhanced 3-character search to ind your contacts quickly and eficiently. 1. Follow the steps in Review phonebook entries on the previous page to enter the phonebook. 2. When an entry appears, use the dialing keys to enter the letters associated with the name.

  • Page 70: Dial A Phonebook Entry

    If you have edited the downloaded entries on the VTech 17850, those changes are lost. To avoid losing changes made to the downloaded entry, we suggest that you edit numbers in your mobile phone, then download the phonebook again.
  • Page 71 3. Use the dialing keys to edit the number. • Press / or / to move the cursor to the left or right. /DELETE on a handset, or X/DELETE • Press MUTE on the telephone base, to erase a digit. /DELETE on a handset, or •...

  • Page 72: Delete A Phonebook Entry

    If you only want to edit the type of a phonebook entry on the telephone base: 1. On the telephone base, search for the desired entry in the phonebook (see Review phonebook entries and 3-character alphabetical search). LABEL 2. When a phonebook entry displays, press Enter the corresponding shortcut keys shown on the screen.

  • Page 73: Phone Settings

    PHONE SETTINGS USING THE MENU You can use the menu of the handset or the telephone base to change the telephone settings. Using the handset: 1. Press MENU when idle. 2. Press until the screen displays the desired feature menu. 3.

  • Page 74: Set Date And Time

    SET DATE AND TIME The answering system records the date and time of each message you receive. Before using the answering system or alarm, set the date and time as follows. If you subscribe to a Network Calling Number Display service, the date and time are set automatically with each incoming call.

  • Page 75: Ringer Volume

    RINGER VOLUME You can select the ringer volume for incoming calls on the home line and the mobile line. Using the handset: 1. Press MENU when the handset is not in use. to scroll to Ringers, and then press 2. Press SELECT.

  • Page 76: Ringer Melody

    RINGER MELODY You can select the ringer tones for incoming home and mobile calls. Using the handset: 1. Press MENU when the handset is not in use. to scroll to Ringers, and then press 2. Press SELECT. to scroll to choose Home ringtone or 3.

  • Page 77: Key Tone

    KEY TONE The handset is set to beep with each key press. If you turn off the key tone, there are no beeps when you press keys. 1. Press MENU or MENU when the handset or telephone base is not in use. 2.

  • Page 78: Calling Number Display Announce

    CALLING NUMBER DISPLAY ANNOUNCE The calling number display announce feature lets you know who’s calling without having to look at the display. When you have an incoming call, the handset and/or base speaks “Call from...” and the name of the caller based on the phonebook or Calling Number Display information.
  • Page 79 Notes: • To use the calling number display announce feature, you must subscribe to Calling Number Display service from your telephone service provider. If Number only is selected, only the number of the • caller number display will be announced from the handset and base.

  • Page 80: Quiet Mode (Telephone Base Only)

    QUIET MODE (TELEPHONE BASE ONLY) When QUIET mode is turned on, the telephone silences all sounds during the set period of time (1-12 hours). However, the handset locator paging tone and any sound-generating operations initiated by users, such as making calls using the speakerphone or setting ringer volume, will sound as normal.
  • Page 81 Notes: • If you change the base ringer, handset ringer, ringer volume, key tone, or Calling Number Display announce features when QUIET mode is on, the sample plays but the feature is still muted after saving the setting. After QUIET mode is turned off or the set period •...

  • Page 82: Telephone Network Services

    TELEPHONE NETWORK SERVICES* *Subscription and/or usage charges may apply to use these services. Some features may not operate as described. Call your Network Service Provider for more information. CALLING NUMBER DISPLAY If you have subscribed to a Network Calling Number Display service, you will be able to see your caller’s number on your handset display (provided it is not blocked) prior to answering the call.
  • Page 83 handsets. If you answer a call before the information appears on the screen, it does not show in the call log history. Missed calls are marked with XX missed calls. Each time you review a missed call entry, the number of Note: If the phone number has more than 24 digits, no number will be saved in the call log.

  • Page 84: Memory Match

    MEMORY MATCH If the incoming telephone number matches the exact telephone number in your phonebook the name that appears on the screen matches the corresponding name in your phonebook. For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your phonebook.

  • Page 85: Missed Call Indicator

    MISSED CALL INDICATOR When there are calls that have not been reviewed in the call log, the screens display XX Missed calls. When you have reviewed all the missed calls, the missed call indicator goes away. Each time you review a call log entry marked NEW on the handset, the number of missed calls decreases by one.

  • Page 86: Dial From The Call Log

    DIAL FROM THE CALL LOG 1. When in the call log, press / or / on the to browse. HOME/ 2. Press /SPEAKER on the RECALL handset, or HOME on the telephone base to dial the displayed entry using the home line. -OR- Press MOBILE 1 or MOBILE 2 on the handset or on the telephone base to dial the display entry using...
  • Page 87 • Press and hold REDIAL/PAUSE on the telephone base, to enter a dialing pause (a P appears). 3. Press SELECT or NEXT. • If using the telephone base, you will need to press / or / to highlight one of the following types, and then press NEXT: Home | Mobile | Work | Other 4.

  • Page 88: Delete An Entry In The Call Log

    Notes: • If the caller’s name you received from the telephone service provider is all in capital letters, the irst letter of every word remains a capital letter, while other letters become lowercase. However, the next letter after the preix “Mac”, “Mc”, “D’”, “C’”...

  • Page 89: Network Voicemail

    NETWORK VOICEMAIL You can get messages from your ixed home phone when you are away from the phone, busy on another call or using the Internet. Callers will hear a standard greeting inviting them to leave a message. To call Network Voicemail Using the telephone base: While the telephone base is in idle mode, press and hold 1 to dial the network voicemail number,...

  • Page 90: Call Guard

    CALL GUARD If you have subscribed to Calling Number Display service, you can use the call guard feature to reject certain calls automatically by adding numbers into the block list, and/ or all calls without number. When there is a call from the number saved in the block list, the call will be disconnected.

  • Page 91: Review Block List Entries

    Press SELECT or NEXT. The screen displays Enter name / ENTER NAME. 8. Use the dialing keys to enter a name (up to 15 characters). • Press or to move the cursor to the left or right. • Press 0 to add a space. /DELETE on a handset, or X/DELETE •...

  • Page 92: Edit A Block List Entry

    EDIT A BLOCK LIST ENTRY 1. Search for the desired entry in the block list (see Review block list entries). 2. When a block list entry displays, press EDIT. The screen shows Enter number / EDIT NUMBER along with the phone number to be edited. 3.

  • Page 93: Delete A Block List Entry

    DELETE A BLOCK LIST ENTRY 1. Search for the desired entry in the phonebook (see Review block list entries). /DELETE 2. When the desired entry appears, press MUTE on the handset or X/DELETE on the telephone base. 3. The screen displays Deleted and then the next alphabetical entry in the block list.

  • Page 94: Call Guard Announce

    CALL GUARD ANNOUNCE You can turn on the call guard announce feature to screen incoming calls without number. Answering system must be On when the call guard announce is turned On. If the answering system is off, it will be turned on automatically when the call guard announce is turned on.

  • Page 95: Outgoing Message For Calls Without Number

    OUTGOING MESSAGE FOR CALLS WITHOUT NUMBER You can set a speciic outgoing message for calls without numbers. The preset outgoing message for calls without numbers is a greeting that answers calls with “Hello, please leave your name after the tone” You can use this default outgoing message for calls without numbers, or replace it with your own.
  • Page 96 To record your outgoing message for calls without number: 1. Press MENU or MENU on the handset or telephone base in idle mode to enter the main menu. Press / or / to scroll to Call guard. 2. Press SELECT or SELECT and then / or / to...
  • Page 97 To reset your outgoing message for calls without number: 1. Press MENU or MENU on the handset or telephone base in idle mode to enter the main menu. Press / or / to scroll to Call guard. 2. Press SELECT or SELECT and then / or / to...

  • Page 98: Answering Machine

    ANSWERING MACHINE The answering system can record and store messages. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them. Note: Your answering machine will answer calls after 10 rings even when it is turned off. This allows the remote access feature to work.

  • Page 99: Outgoing Message

    answered. “The telephone base screen displays Calls will be answered. When the answering system is turned off, it announces, “Calls will not be answered. “The telephone base screen displays Calls will not be answered. -OR- 1. Press MENU or MENU in idle mode to enter the main menu.
  • Page 100 3. Press SELECT or SELECT twice to select Outgoing msg. 4. On the handset, press SELECT and then 2 to play your outgoing message. -OR- SELECT On the telephone base press and then or / to scroll to Play OGM, and then press SELECT to play your outgoing message.

  • Page 101: Message Playback

    To reset your outgoing message: 1. Press MENU or MENU in idle mode to enter the main menu. 2. Press / or / to scroll to Answering sys.. 3. Press SELECT or SELECT twice to select Outgoing msg. 4. Press / or / to scroll to Reset OGM.
  • Page 102 messages.” and the screen displays End of messages. To listen to messages with the telephone base: /PLAY/ Press to listen to messages. If you STOP have either new or old messages, the messages play automatically. If you have both new and old messages: /PLAY/ •...

  • Page 103: Delete All Messages

    1. Press MENU in idle mode. to highlight Play messages, then press 2. Press SELECT. If you have either new or old messages, the messages play automatically. If you have both new and old messages, the new messages will be played automatically.

  • Page 104: Record, Play Or Delete Memos

    retrieve deleted messages. Using the telephone base: Press X/DELETE when the phone is not in use. The telephone announces, “To delete all old messages, press DELETE again.” Press X/DELETE again. All previously reviewed messages are erased and the telephone announces, “All old messages deleted.” Using the handset or the telephone base: 1.

  • Page 105: Answering System Settings

    yourself or others using the same answering system. You can record your own memos using a system handset or the base. Play and delete them the same way as incoming messages. To record a memo: 1. Press MENU or MENU in idle mode to enter the main menu.

  • Page 106: Number Of Rings

    can be heard while they are being recorded. To turn the call screening feature on or off: 1. Press MENU or MENU in idle mode to enter the main menu. 2. Press / or / to highlight Answering sys, then press SELECT or SELECT.

  • Page 107: Remote Access Code

    3. Press / or / to highlight Ans sys setup, then press SELECT or SELECT. 4. Press / or / to highlight # of rings, then press SELECT or SELECT. 5. Press / or / to highlight 6, 5, 4, 3, 2, or Time saver. to conirm your selection.

  • Page 108: Message Alert Tone

    5. Use the dialing keys to enter a two-digit number. to conirm. You hear a 6. Press SELECT or SAVE conirmation tone. Note: Remote access can only be used if this function is activated. MESSAGE ALERT TONE When the message alert tone is set to On, and there is at least one new message, the telephone base beeps every ten seconds.
  • Page 109 INDICATORS Your telephone has separate indicators for two different types of voice messages: those left on its built-in digital answering system and those left at your telephone service provider’s voicemail (fees may apply). Your telephone’s built-in digital answering system messages and voicemail messages are separate.

  • Page 110: Call Screening

    CALL SCREENING To screen a call at the telephone base: If the answering system and call screening are set to on, the announcement and the incoming message broadcast at the telephone base when a call is answered by the answering system. Options while a message is being recorded: Press VOLUME on the telephone base to adjust •...
  • Page 111 If you press X/DELETE when in idle mode to temporarily turn off the message alert tone, there is a voice prompt directing you to press X/DELETE again to delete all old messages. The message alert tone is temporarily off. Only press X/DELETE a second time if you wish to erase all old messages in your answering system.

  • Page 112: Remote Access

    REMOTE ACCESS A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. See Remote access code section to change it. 1. Dial your telephone number from any touch-tone telephone. 2.
  • Page 113 Press to end remote access (the call will be terminated). Press to turn the answering system on or off.
  • Page 114 Notes: • If you do not press any keys after you enter the remote access code, all new messages play. If there are no new messages, all old messages play. • Once the new messages have played, the telephone announces the help menu options. If you do not press any key within 20 seconds, the remote access call automatically disconnects.

  • Page 115: Help

    HELP I cannot pair my mobile phone to the telephone base. • Make sure your mobile phone is close (within 4.5 metres) to the base. • Make sure you have mobile coverage. • Make sure your mobile phone is compatible with your telephone system.
  • Page 116 Make sure that your mobile phone is on the active devices list. • For some mobile phones, you must authorize VTech 17850 device in your mobile phone’s MobileConnect feature. See the user’s manual of your mobile phone for more information.
  • Page 117 • Make sure that your headset is on the active devices list. I cannot put my headset in discoverable mode. • Refer to the user’s manual of your headset for information on how to set your headset to discoverable mode. •...
  • Page 118 My mobile phone is connected to the telephone base, but I cannot make a mobile call. • Make sure that your mobile phone is not in use when you are trying to make a mobile call. • For some smartphones, make sure that the mobile function is turned on.
  • Page 119 VTech 17850. I cannot download contacts from my mobile phone to my VTech 17850. • Make sure that your mobile phone is paired and connected to the base. •...
  • Page 120 For more information on how to transfer contacts between your SIM card and your phone memory, refer to the user’s manual of your mobile phone. Can the VTech 17850 help the poor mobile phone reception in my house? • If your mobile phone has poor reception in your home, VTech 17850 cannot improve the reception.
  • Page 121 • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. Out of range OR No pwr at base appears on my cordless handset.
  • Page 122 • If the previous suggestions do not work, disconnect the telephone base from the telephone jack and connect to a different phone. If there is no dial tone on that phone either, the problem is in your wiring or telephone service. Contact your telephone service provider.
  • Page 123 • Try removing and re-installing the handset’s battery. Place the handset in the telephone base again. The batteries do not hold a charge. • If the cordless handset is in the telephone base or charger and the charge light is not on, refer to The charge light is off in HELP section.
  • Page 124 • You may be able to improve the performance of your cordless phone by installing your new telephone base as far as possible from any other existing cordless telephone system that may already be installed. • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone.
  • Page 125 I hear other calls while using my phone. • Disconnect the telephone base from the telephone jack, and plug in a different telephone. If you still hear other calls, call your telephone service provider. My cordless handset does not ring when I receive a call. •...
  • Page 126 Test a working phone at the phone jack. If another • phone has the same problem, contact your telephone service provider (charges may apply). • Other electronic products can cause interference with your cordless phone. Try installing your phone as far away as possible from electronic devices such as television sets, VCRs, or other cordless telephones.
  • Page 127 protector, plug the phone (or modem/surge protector) into a different location. If this does not solve the problem, relocate your phone or modem farther apart from one another, or use a different surge protector. • Move your telephone base to a higher location. The phone may have better reception when installed in a high area.
  • Page 128 • Calling Number Display is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your phone. • The caller may be calling from an area that supports Calling Number Display. •...
  • Page 129 • If a caller leaves a very long message, part of it may be lost when the system disconnects the call after the maximum recording time you have set. • If the caller pauses for longer than seven seconds, the system stops recording and disconnects the call. •...
  • Page 130 the ringing system used by your telephone service provider. • If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers. To determine how many rings activate your voicemail, contact your telephone service provider.
  • Page 131 • Make sure the answering system is on. ANS ON /ANS ON/OFF should show on the handset and the light on the telephone base should be on. • Make sure the memory of the answering system is not full. • If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers.
  • Page 132 know why. • Your telephone has both a built-in answering system and voicemail indication. If New voicemail and appear on the screens, then your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from them.
  • Page 133 Allow up to one minute for this to take place. TecHelp line 1300 369 193 Call TecHelp: if you are having dificulties using your VTech 17850. • • if you need replacement batteries or mains power lead.

  • Page 134: General Information

    GENERAL INFORMATION REPLACING THE HANDSET BATTERIES After a time, you may ind that the handset batteries are running out of charge more quickly. This is a standard sign of wear and the batteries will need replacing. Replacement rechargeable Nickel Metal Hydride (NiMH) batteries can be purchased from TecHelp line on 1300 369 193 your local electrical retailer.

  • Page 135: Cleaning

    Please note VTech accepts no responsibility for damage caused to your VTech 17850 handset by using any other type of batteries. Never dispose of batteries in a ire. There is a •...

  • Page 136: Environmental

    Equivalence Number (REN), which is used to calculate the number of items which may be connected to any other telephone line. Your VTech 17850 has a REN of 0.1. A total REN of 3 is allowed, if the total REN of 3 is exceeded, the telephone may not ring.

  • Page 137: Customer Service & Product Warranty

    Customer Service If you require assistance in operating this product please call the TecHelp Information Line on 1300 369 193 or contact VTech by e-mail at: tcpsupport_au@vtech.com. If you are trying to access a Telephone Network Service and require assistance speciically related to the network service or would like to subscribe to the service, contact your service provider.
  • Page 138 VTech do not warrant that the product will be free from defects if defects are caused by an accident, misuse, abuse, improper installation or operation, vermin infestations, lack of reasonable care, unauthorised modiication, loss of parts, tampering or attempted repair by a person not authorised by VTech; or where the product has been damaged by lightning or a mains power surge.
  • Page 139 Warranty in no way limit your rights which arise as a result of your Statutory Rights. This Voluntary Product Warranty is given by: VTech Telecommunications (Australia) Pty Ltd ABN 70 136 672 627 Address: 24 Gilby Road, Mount Waverley 3149...
  • Page 140 IMPORTANT NOTE: THIS IS NOT A PRODUCT RETURN OR SERVICE ADDRESS – PLEASE CONTACT TECHELP BY PHONE OR EMAIL FOR PRODUCT AND WARRANTY SUPPORT. NO LIABILITY WILL BE ACCEPTED BY VTECH FOR PRODUCTS RETURNED TO THIS ADDRESS UNDER THIS VOLUNTARY PRODUCT WARRANTY.
  • Page 141 VTech is the registered trademark of VTech Holdings Limited. Copyright © 2017 for VTech Telecommunications (Australia). All rights reserved. Printed in China. Version 1 FOR MORE INFORMATION CALL: TECHELP ON 1300 369 193 OR EMAIL: TCPSUPPORT_AU@VTECH.COM...

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