Limited Warranty - NURI-LITES HIGHBALL User Manual

Limited Warranty

Nuri*Lites LED fixtures (the Product) are warranted by TMB against defective materials or workmanship for a period of
one (1) year from the date of original sale by TMB.
TMB's warranty shall be restricted to the repair or replacement of any part that proves to be defective and for which a
claim is submitted to TMB before the expiration of the applicable warranty periods.
This Limited Warranty is void if the defects of the Product are the result of:
• Opening the casing, repair, or adjustment by anyone other than TMB or persons specifically authorized by TMB
• Accident, physical abuse, mishandling, or misapplication of the product.
• Damage due to lightning, earthquake, flood, terrorism, war, or act of God.
TMB will not assume responsibility for any labor expended, or materials used, to replace and/or repair the Product without
TMB's prior written authorization. Any repair of the Product in the field, and any associated labor charges, must be
authorized in advance by TMB. Freight costs on warranty repairs are split 50/50: Customer pays to ship defective product
to TMB; TMB pays to ship repaired product, ground freight, back to Customer.
This warranty DOES NOT cover consequential damages or costs of any kind.
A Return Merchandise Authorization (RMA) Number must be obtained from TMB prior to return of any defective
merchandise for warranty or non-warranty repair. For all repairs please contact TMB Tech Support Repair using the
contact information below or email TechSupportRepairNA@tmb.com.
US
527 Park Ave., San Fernando, CA 91340
Tel: +1 818.899.8818
Fax: +1 818.899.8813
tmb-info@tmb.com
www.tmb.com
Return Procedure
Returned merchandise must be sent prepaid and in the original packing, call tags will not be issued. Package must be
clearly labeled with a Return Merchandise Authorization Number (RMA #). Products returned without an RMA # will be
refused. Please contact TMB and request RMA # prior to shipping the fixture. Be prepared to provide the model number,
serial number and a brief description of the cause for the return. Be sure to properly pack fixture, any shipping damage
resulting from inadequate packaging is the customer's responsibility. TMB reserves the right to use its own discretion to
repair or replace product(s). As a suggestion, proper UPS packing or double-boxing is always a safe method to use.
Note: If you are given an RMA #, please include the following information on a piece of paper inside the box:
1) Your name
2) Your address
3) Your phone number
4) The RMA #
5) A brief description of the symptoms
TMB 24/7 Technical Support
US/Canada: +1 818.794.1286
Toll Free: 1 877.862.3833 (877.TMB.DUDE)
UK: +44 (0)20.8574.9739
Toll Free: 0800.652.5418
e-mail: techsupport@tmb.com
UK
21 Armstrong Way, Southall, UB2 4SD England
Tel. +44 (0)20.8574.9700
Fax +44 (0)20.8574.9701
tmb-info@tmb.com
www.tmb.com
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