You Cannot Install Software To Your Computer - Sony NW-E393 Help Manual

Help Guide
Troubleshooting
Digital Music Player
NW-E393/E394/E395

You cannot install software to your computer.

If other software is running, it may interfere with the installation. Be sure to quit all other software before installing this
software. Particularly, be sure to disconnect from the Internet and quit security software as it can put a heavy load on
the computer.
There may not be enough free space on the hard drive. Check the amount of free hard drive space required to install
the software, and then delete any unnecessary files.
With a Windows computer, you may not be able to install the software if your account does not have administrator
privileges or if you have not logged in as a computer administrator. Log in using an account with administrator
privileges or as the computer's administrator. Furthermore, if two-byte characters are used in the user name, create a
new account using only one-byte characters in the user name.
With a Windows computer, a message dialog may be hidden by the install screen, making the install process seem
stopped. Press and hold the "Alt" key while pressing the "Tab" key several times. When the dialog is displayed, follow
the instructions in the dialog box.
Related Topic
System requirements
Installing Media Go
Installing Content Transfer
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