Your Walkman Is Not Recognized By Media Go - Sony NW-E393 Help Manual

Help Guide
Troubleshooting
Digital Music Player
NW-E393/E394/E395

Your Walkman is not recognized by Media Go.

Your Walkman may not be recognized by the computer. Disconnect the Walkman from the computer, and then
reconnect it.
The software may have failed to install correctly. Use the installer to re-install the software. The imported data will
remain untouched.
If the remedies above do not solve the problem, use a pen or paper clip, etc. to press the RESTART button and
restart your Walkman, and then connect again via USB.
Related Topic
Connecting to a computer
Installing Media Go
Restarting your Walkman
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