Troubleshooting - Sony NW-E393 Help Manual

Help Guide
List of Topics
Digital Music Player
NW-E393/E394/E395

Troubleshooting

Troubleshooting
What Can I Do to Solve a Problem?
What can I do to solve a problem?
Customer support website
Q&A
Operation
Your Walkman does not operate or the power does not turn on.
Your Walkman does not work properly.
Your Walkman power turns off or on automatically.
You want your Walkman screen to stay on longer before it turns off automatically.
A drink (water, coffee, etc.) was spilled on your Walkman, or the Walkman was washed in the washing machine.
You want to back up the content such as music stored on your Walkman.
You want to find the product name (model name) of your Walkman.
An alarm (beep) is heard and the message [Check the volume level] is displayed.
Sound
There is no sound.
Content such as music suddenly stops during playback.
Noise is generated.
Volume cannot be turned up, or the volume remains low when the playback volume is turned up.
Sound can only be heard from one side of the headphones.
Sound is interrupted or skips.
The sound effect settings do not seem to have any effect.
Power
You cannot charge your Walkman.
How long is the life of the built-in rechargeable battery?
The rechargeable battery needs to be replaced.
The battery life is short.
How long is the standard battery duration?
How long does it take to charge the battery?
Connection to a Computer
The computer does not recognize your Walkman.
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