What Can I Do To Solve A Problem - Sony NW-E393 Help Manual

Help Guide
Troubleshooting
Digital Music Player
NW-E393/E394/E395

What can I do to solve a problem?

If your Walkman does not function as expected, try the following steps to resolve the issue.
Before restarting your Walkman, disconnect the Walkman from your computer and check that no content such as music
is being played back. Otherwise, the data may be damaged. You can then restart the Walkman safely.
1. Check the topic on the issue in "Q&A."
2. Connect your Walkman to your computer to charge the battery.
You may be able to resolve some issues by charging the battery.
3. Press the button (
4. Check information on the issue in the help of the software having problems.
5. Look up information on the issue on one of the customer support websites.
6. If the approaches listed above fail to resolve the issue, consult your nearest Sony dealer.
Note
Data will not be deleted, nor will any settings be changed by restarting.
Related Topic
Charging the battery
Restarting your Walkman
Customer support website
) with a pen or paper clip, etc. to restart your Walkman.
4-579-798-11(1)
163