Samsung flexwash WV60M9900A series User Manual page 68

Troubleshooting
Symptom
Excessive vibrations
or makes noise.
Does not drain and/
or spin.
Drains with noise.
The door does not
open.
68 English
FlexWash_WV9900M-03768A-02_EN+CFR+MES.indb 68
• Make sure the washer is installed on a level, solid floor that is
not slippery. If the floor is not level, use the levelling feet to
adjust the height of the washer.
• Make sure the shipping bolts are removed.
• Make sure the washer is not contacting any other object.
• Make sure the laundry load is balanced.
• The motor can cause noise during normal operation.
• Overalls or metal-decorated clothes can cause noise while
being washed. This is normal.
• Metal objects such as coins can cause noise. After washing,
remove these objects from the drum or tub or filter case.
• Make sure the drain hose is neither kinked nor obsructed all
the way to the drain system. If there is a drain restriction, call
for service.
• Make sure the debris filter is not clogged.
• Close the door and press and hold START/PAUSE. For your
safety, the washer will not tumble or spin unless the door is
closed.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is connected to a drain system that
is not clogged.
• If the washer is not supplied with sufficient power, the
washer temporarily will not drain or spin. As soon as the
washer regains sufficient power, it will operate normally.
• At the initial installation, or when the washer has not been
used for an extended period of time, the washer may make
deflating noises while draining. This is not a system failure.
• Press START/PAUSE to stop the washer.
• It may take a few moments for the door lock mechanism to
disengage.
• The door will not open until 3 minutes after the washer has
stopped or the power has been turned off.
• Make sure all the water in the drum or tub is drained.
• The door may not open if water remains in the drum or tub.
Drain the drum or tub and open the door manually.
• Make sure the door lock light is off. The door lock light turns
off after the washer has drained.
Action
2/8/2017 8:02:12 PM