Sony Xperia Z5 Premium Instruction Manual page 206

* Data such as phonebook entries can be
backed up by using docomo cloud.
After Sales Services
If you have problems with the
terminal
Before asking repair, see "Troubleshooting"
(P.195) in this manual to check the problem. If
the problem still persists, contact "Repairs"
on the last page (in Japanese only).
If repair is required resultingly
Bring the terminal to the DOCOMO-specified
repair office. However, it must be taken
during business hours of the repair office.
Make sure to bring a warranty card with the
product when you visit the shop. Note that
repair may take some days depending on the
problem.
* Recycled parts which meets DOCOMO
quality standard may be used for repairs.
Within the warranty period
■
We repair the terminal free of charge
･
based on the terms documented in the
warranty.
When requesting a repair, make sure to
･
bring the warranty card with the terminal.
Repair requests that are not accompanied
by the warranty, that involve malfunction
and damage due to incorrect handling by
the owner (damage of headset jack,
microUSB connection jack, liquid crystal,
etc.), or for the terminal once repaired in a
repair office other than one specified by
DOCOMO will only be repaired at the
owner's expense, even if the warranty
period is still effective.
Malfunction due to use of devices and
･
consumable parts other than those
specified by DOCOMO will only be
repaired at the owner's expense, even if
the warranty period is still effective.
Note that repair may be refused in the
■
following cases:
When the terminal has corrosion due to
･
wet by liquid, condensation, perspiration,
etc. or the internal circuit board is
damaged or deformed (we may not be
able to repair when the headset jack,
microUSB jack, liquid crystal, etc. is
damaged or the frame itself is cracked)
based on the result of our examination.
204
Appendix/Index