Acer M5-481TG Service Manual
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Acer M5-481TG Service Manual

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Acer M5-481TG
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  • Page 1 Acer M5-481TG SERVICE GUIDE...

  • Page 2: Revision History

    © Copyright 2012 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 3 Conventions The following conventions are used in this manual: WARNING: Indicates a potential for personal injury. CAUTION: Indicates a potential loss of data or damage to equipment. IMPORTANT: Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task.
  • Page 4 Acer-authorized Service Providers: Your Acer office may have a different part number code than those given in the FRU list in this service guide. The list provided by your regional Acer office must be used to order FRU parts...

  • Page 5: Table Of Contents

    CHAPTER 1 Features ..........1-2 Notebook Tour .
  • Page 6 Getting Started ......... 3-4 ODD Module Removal .
  • Page 7 Acer M5-481TG ........
  • Page 8 viii...
  • Page 9 CHAPTER Hardware Specifications...

  • Page 11: Features

     All input signals are eDP (Embedded DIsplay Port) interface compatible.  B140XTN02.4+TPK 14” Capacitive Touch Module TCM13F31 Audio  High-definition audio support  Two built-in Acer 3DSonic stereo speakers  MS-Sound compatible  Built-in microphone Hardware Specifications and Configurations...

  • Page 12: Optical Media Drive

    5X DVD-RAM  Write: 24X CD-R, 16X CD-RW, 8X DVD-R, 8X DVD+R, 6X DVD-R DL, 6X DVD+R DL, 6X DVD-RW, 8X DVD+RW, 5X DVD-RAM Webcam Acer Video Conference, featuring:  1.3M pixel camera module  Liteon Camera HD_S LT_SONY119_SP *(Shuriken)

  • Page 13: Wireless Networking

    ®  ENERGY STAR Input and Control Keyboard  86-/87-/91-key Acer FineTip keyboard with backlight, international language support. Touchpad  Multi-gesture touchpad, supporting two-finger scroll, pinch, rotate, flip Media keys  Media control keys (printed on keyboard): play/pause, stop, previous, next, volume up,...

  • Page 14: Special Keys And Controls

     Operating: 20% to 80%  Non-operating: 20% to 80% Options and Accessories  3-pin 65 W AC adapter ®  Acer HDMI Micro-to-VGA converter Quality and Reliability Tests  Temperature and humidity  Hinge life  Weight and pressure ...
  • Page 15 Netflix shortcut  Netflix  Amazon Kindle  7 digital  Acer Backup Manager ® ®  Microsoft Office Starter 2010: Includes limited-functionality Microsoft Word and Excel with advertising; no PowerPoint or Outlook. Buy Office 2010 to use the full-featured software.
  • Page 16  Mahjong by Microsoft  Shark Dash  Treasures of Montezuma III ®  Acer Games powered by Wild Tangent  MyET Communication and ISP  Acer Crystal Eye  AcerCloud Docs  Spotify  NTI Media Maker™ ® ...

  • Page 17: Additional Features

     Yandex shortcut  LOVEFiLM weblink  Amazon taskbar weblink  Acer Accessory Store  eBay weblink  Rakuten Gateway  Gomaji shortcut Additional Features  S3 Fast resume  iRST(FFS)  Fast Boot  Deep S3  Diskeeper ...

  • Page 18: Notebook Tour

    Notebook Tour Top View Figure 1-1. Top View Table 1-1. Top View Icon Item Description Integrated webcam Web camera for video communication (only for certain models). Power button / Turns the computer on and off. Indicates the indicator computer's power status. Microphone Internal microphone for sound recording.
  • Page 19 Table 1-1. Top View (Continued) Icon Item Description Click buttons (left and The left and right buttons function like the left and right) right mouse buttons. Touchpad Touch-sensitive pointing device which functions like a computer mouse. Keyboard For entering data into your computer. Speaker toggle Turns the speakers on and off.

  • Page 20: Closed Rear View

    Closed Rear View 1 2 3 Figure 1-2. Front View Table 1-2. Front View Icon Item Description DC-in jack Connects to an AC adapter. USB 3.0 port Connects to USB 3.0 devices (e.g., USB mouse, USB camera). USB 3.0 port + USB Connects to USB 3.0 devices (e.g., USB mouse, Charging USB camera).

  • Page 21: Closed Front View

    Closed Front View Figure 1-3. Front View Table 1-3. Front View Icon Item Description Battery indicator Indicates the computer's battery status. Charging: The light shows amber when the  battery is charging. Fully charged: The light shows blue when in ...

  • Page 22: Left View

    Left View Figure 1-4. Left View Table 1-4. Left View Icon Item Description Optical drive Internal optical drive; accepts CDs or DVDs. Optical drive access Lights up when the optical drive is active. indicator Optical drive eject Ejects the optical disc from the drive. button Emergency eject hole Ejects the optical drive tray when the computer is...

  • Page 23: Right View

    Push to remove/install the card. Only one card can operate at any given time. Combo Connects to audio devices (e.g., speakers, (Headphones/speaker headphones, mic). /MIC) jack NOTE: Supports compatible 3.5 mm headsets with built-in microphone (e.g. Acer smart handheld headsets). 1-14 Hardware Specifications and Configurations...

  • Page 24: Touchpad Basics

    Touchpad Basics Figure 1-6. Touchpad  Move finger across the Touchpad (1) to move the cursor.  Press the right (2) and left(3) buttons located beneath the Touchpad to perform selection and execution functions. These two buttons are the equivalent of the left and right buttons on a mouse.

  • Page 25: Using The Keyboard

    Using the Keyboard Figure 1-7. Keyboard Lock Keys The keyboard has three lock keys which can be toggled on and off. (Table 1-7) Table 1-7. Keyboard Lock Keys Lock key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num Lock When Num Lock is on, the embedded keypad is in numeric mode.

  • Page 26: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions.  Windows Logo key  Application key Table 1-9. Windows Keys Description Windows Logo Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions.

  • Page 27: Hotkeys

    Hotkeys Hotkeys or key combinations can be used to access most of the computer's controls like screen brightness and volume output. Figure 1-8. Keyboard Hotkeys To activate hotkeys, press and hold the Fn key before pressing the other key in the hotkey combination.
  • Page 28 Table 1-10. Keyboard Hotkeys (Continued) Hotkey Icon Function Description  Brightness up Increases the screen brightness. <Fn> + < >  Brightness down Decreases the screen brightness. <Fn> + < >  Volume up Increases audio volume. <Fn> + < >...

  • Page 29: Rear View

    Rear View Figure 1-9. Rear View Table 1-11. Rear View Icon Item Description Rear Cover The system rear cover. Battery Enable Switch The system can be powered on in battery mode only if the screws as shown in Figure 1-9 are installed and secured to the rear cover.

  • Page 30: System Block Diagram

    System Block Diagram Figure 1-10. System Block Diagram 1-21 Hardware Specifications and Configurations...

  • Page 31: Specification Tables

    Specification Tables Computer specifications Item Metric Imperial Dimensions Length 24.5 cm 9.65 in Width 34.0 cm 13.39 in Height 2.0 cm 0.81 in (front to rear) Weight (equipped with optical 1.95 kg 4.30 lbs drive, hard drive, and battery) Input power Operating voltage Operating current Temperature...
  • Page 32 System Board Major Chips Item Specification Core logic Intel Sandy Bridge Dual-Core PGA SV (i3/i5/i7) processor ® (Mobile Intel HM77 Express Chipset) NVidia N13P-LP BCM57780 USB 3.0 2 Port USB Super I/O controller Nuvoton NPCE791C Bluetooth See Wireless Wireless Broadcom 43228+20702 PCMCIA Audio codec Realtek ALC271VBG...
  • Page 33 Processor Specifications Item CPU Speed Cores/ Mfg Tech Cache Package Voltage (GHz) Threads Speed Size (nm) (FSB/ DMI/QBI) i3-2367M 1.40 3 MB BGA1023 (DMI) i3-2377M 1.50 3 MB BGA1023 (DMI) i3-3217U 1.80 3 MB BGA1023 (DMI) i5-2467M 1.60 3 MB BGA1023 (DMI) i5-3317U...
  • Page 34 GPU Fan True Value Table (Tj=105) CPU Temp Fan Speed (RPM) SPL Spec (dBA) Fan On = 35°C; Fan Off = 30°C 2600 Fan On = 43°C; Fan Off = 39°C 3150 Fan On = 53°C; Fan Off = 48°C 3450 Fan On = 70°C;...
  • Page 35 Video Interface Item Specification Chipset NVidia N13P-LP Package 973-pins BGA Interface PCIE X 16 Compatibility Fully compliant with PCI Express Base Specification Rev. 2.1 Support CRT/LVDS/HDMI/DP interface (concurrent) Dual-channel LVDS interface support: single channel 24 bpp dual link HDCP compliance embed-in Direct X 11 and Shader Model 5.0 OpenGL 3.2 ®...
  • Page 36 Keyboard Item Specification Type New Acer BW7T_A10B FinteTip keyboard Total number of keypads US, UK 129 keys, JP 132 keys Windows logo key Internal & external keyboard Plug USB keyboard to the USB port directly: Yes work simultaneously Features Support Application keys for Windows Vista / Windows 7...
  • Page 37 Solid State Disk (SSD) Item Specification Vendor & Model PHISON SSD LiteOn LMT-64 SanDisk SSD SSD X100 Name NAND U100 Capacity (GB) 20GB 128, 256, 512GB Performance Specifications Form Factor 2.5” 7.0mm Buffer size 64MB Interface SATA (1.5/3 Gbps), mDDR DC Power Requirements Voltage tolerance 3.3V...
  • Page 38 Super-Multi Drive Item Specification Vendor & Model name ODD HLDS Super-Multi DRIVE 9.0mm Tray 8X GU61N LF+HF W/O bezel SATA Performance Specification With CD With DVD Diskette Diskette Transfer rate (KB/sec) Sustained: Sustained: Max Max 3.6 (24x) 10.08Mbytes/sec Buffer Memory 1.5MB Interface SATA...
  • Page 39 Item Specification Super-Multi Drive (continue) Vendor & Model name TSST TS-L633F Performance Specification With CD With DVD Diskette Diskette Transfer rate (KB/sec) Sustained: Sustained: CD-ROM inside: 1.5 DVD-R inside: 2.7 CD-ROM outside: 3.6 DVD-R outside: 10.8 DVD+R inside: 3.24 DVD+R outside: 10.8 Buffer Memory 1.5MB Interface...
  • Page 40 Blu-Ray Drive (N/A) Items Specifications Vendor & Model name Performance Specification Transfer rate (KB/sec) Buffer Memory Interface Applicable disc format Loading mechanism Power Requirement Input Voltage LCD 14” Item Specification Vendor/Model name LP140WH7 Screen Diagonal (mm) Active Area (mm) 344.23 x 193.54 Display resolution (pixels) 1366(H) x 768(V) Pixel Pitch (mm)
  • Page 41 LCD Inverter (N/A) Item Specification Vendor & Model name Brightness conditions Input voltage (v) Input current (mA) Output voltage (V, RMS) Output current (mA, RMS) Output voltage frequency (KHz) 1-32 Hardware Specifications and Configurations...
  • Page 42 Display Supported Resolution (LCD) Resolution 8 bits 16 bits 32 bits 36 bits 48 bits 800x600p/60Hz 16:9 1024x768p/60Hz 16:9 1280x600/60Hz 16:9 1280x720/60Hz 16:9 1280x768/60Hz 16:9 1360x768/60Hz 16:9 1366x768/60Hz 16:9 Graphics Controller (GPU not Interface) Item Specification VGA Chip NvidiaNGeForce GT 640M (Optimus) ®...
  • Page 43 Resolution 8 bits 16 bits 32 bits 48 bits 1280x720/60Hz 16:9 1280x768/60Hz 16:9 1360x768/60Hz 16:9 1366x768/60Hz 16:9 Bluetooth Interface (Optional) Item Specifications Chipset Data throughput Protocol Interface Connector type Supported protocol Bluetooth Module (Optional) Item Specifications Camera Item Specification Vendor and Model Liteon 1.3M 10P2SF205, Suyin 1.3M HD HF1316 Type 1.3M...
  • Page 44 Audio Codec and Amplifier Item Specification Audio Controller Conexant CX20584-21Z Features 24-bit, 2 pairs of independent DACs and 3 pairs of  independent ADCs ProCoustic headphone driver delivers 50 mW into 32 _ load  with no pop, eliminating the need for an external amplifier and DC-blocking capacitors Integrated 5 V to 3.3 V low-dropout voltage regulator for ...
  • Page 45 Item Specification Audio Codec and Amplifier (continued) Features Independent sampling rate for DAC and ADC; supports audio  formats ranging from 16-bit, 44.1 kHz to 24-bit, 192 kHz for DACs, and from  16-bit, 44.1 kHz to 24-bit,96 kHz for ADCs. Pop Shield: pops and clicks reduction circuitry, including ...
  • Page 46 Audio Interface Item Specification Audio Controller Realtek ALC271-VB Audio onboard or optional On board Mono or Stereo Stereo Compatibility HD audio Interface Sampling rate Sample rate up to 192Khz resolution VSR (Variable Sampling Rate) Internal microphone Internal speaker/quantity Yes/(2W speakers x2) Wireless Module 802.11b/g/n Item Specification...
  • Page 47 Item Specification USB compliance level USB 3.0 EHCI Number of USB port(s) Location 2 on rear side Output Current 0.5A, 0.75A(ACER SPEC) HDMI Port Item Specification Compliance level HDMI1.4a Data throughput Up to 16.7 million colors Number of HDMI port(s)
  • Page 48 System Power Management Item Specification Mech. Off (G3) Al devices in the system are turned off completely. Soft Off (G2/S5) OS initiated shutdown. All devices in the system are turned off completely. Working (G0/S0) Individual devices such as the CPU and hard disc may be power managed in this state.
  • Page 49 Card Reader Item Specification Chipset Realtek RTS5209 Package 48-PIN LQFP Maximum supported size Features Compliant with PCI Express Base Specification Revision 1.1  Support 1-Lane 2.5Gbps PCI Express Bus  Support 93C46 EEPROM  Compliant with SD Part 1 Physical Layer Specification ...
  • Page 50 System LED Indicator Item Specification Lock Caps Lock on = Blue  Caps Lock on = Blue  System state Blue color on: System on  Blue color and amber color off: System off  Amber color on: S3  HDD access state HDD access active = Blue Wireless state...
  • Page 51 Hardware IRQ System Function System Interrupt Specification (continued) PCI18 Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 3- 1E10 PCI19 Intel(R) 7 Series chipest family SATA AHCI Controller PCI19 Qualcomm Atheros AR5BWB222 Wireless Network Adapter PCI22 High Definition Audio Controller PCI23 Intel(R) 7 Series/c216 chipset family sub enhanced Host Controller -1E26...
  • Page 52 System IO Address Map I/O address (hex) System Function (shipping configuration) 000 - 01F Direct memory access controller 020 - 021 Programmable interrupt controller 024 - 025 Programmable interrupt controller 028 - 029 Programmable interrupt controller 02C - 02D Programmable interrupt controller 02E - 02F Motherboard resources 030 - 031...
  • Page 53 I/O address (hex) System Function (shipping configuration) 0B2 - 0B3 Motherboard resources 0B4 - 0B5 Programmable interrupt controller 0B8 - 0B9 Programmable interrupt controller 0BC - 0BD Programmable interrupt controller 0C0 - 0DF Direct memory access controller Numeric data processor 3B0 - 3BB Inter(R)HD Graphics Family 3C0 - 3DF...
  • Page 54 System I/O Address Specifications (Not available for this model) I/O address (hex) System Function (shipping configuration) 220 - 22F 230 - 26D 26E - 26 278 - 27F 280 - 2AB 2A0 - 2A7 2A8 - 2E7 2E8 - 2EF 2F0 - 2F7 2F8 - 2FF 300 - 31F...
  • Page 55 CHAPTER System Utilities...

  • Page 57: Bios Setup Utility

    Acer M5-481TG System Utilities BIOS Setup Utility This utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System). The utility is pre-configured and optimized so most users do not need to run it. If configuration problems occur, the setup utility may need to be run. Refer to...

  • Page 58: Bios

    Serial Number: xxxxxxxxxxxxxxxxxxxx Asset Tag Number: xxxxxxxxxxxxxxxxxx Product Name: xxxxxxxxxxxxxxxx Manufacturer Name: xxxxxxxxxxxxxxxxxxxx UUID: xxxxxxxxxxxxxxxxxxxx ↑↓ Help Select Item F5/F6 Change Values Setup Default ←→ Exit Select Menu Enter Select>SubMenu Save and Exit Figure 2-1. BIOS Information Acer M5-481TG System Utilities...
  • Page 59 System BIOS Version System BIOS version GOP Version GOP version number Serial Number Serial number of unit Asset Tag Number Asset tag number of system Product Name Product name of the system UUID Universally Unique Identifier Acer M5-481TG System Utilities...

  • Page 60: Main

    Table 2-2. BIOS Main Parameter Description Format/Option System Time BIOS system time in 24-hour format Format: HH:MM:SS (hour:minute:second) System Date BIOS system date Format MM/DD/YYYY (month/day/year) Total Total memory available Memory Video Available memory for video Memory Acer M5-481TG System Utilities...
  • Page 61 Option to wake up system through LAN (local area Option: Enabled or network) Disabled SATA Mode Option to set SATA controller mode Option: AHCI or IDE xHCI eXtensible Host Controller Interface (xHCI) support Option: Enabled or Support option Disabled Acer M5-481TG System Utilities...

  • Page 62: Security

    Option Supervisor Password Is Supervisor password setting or Set Clear User Password Is User password setting or Set Clear HDD0 Password Is HDD0 password setting or Set Clear Set Supervisor Password Option to set supervisor password Acer M5-481TG System Utilities...

  • Page 63: Setting A Password

    2. Type a new password in the Enter New Password field and press Enter. NOTE: NOTE: The following characters may be used in a password: A-Z Alphabets A through Z (Not Case Sensitive) Numerical Characters. Dash Equal Sign Left Bracket Right Bracket Period Acer M5-481TG System Utilities...

  • Page 64: Removing A Password

    To try to set a new password again, repeat steps 1 through 3. Removing a Password Perform the following: 1. Use the ↑ and ↓ keys to highlight Set Supervisor Password and press Enter. The Set Supervisor Password dialog box is shown. (Figure 2-7) Acer M5-481TG System Utilities...

  • Page 65: Changing A Password

    Figure 2-9. Changing a Password: Setup Notice a. Press Enter to return to the BIOS Setup Utility Security menu. b. The Supervisor Password parameter is shown as Set. c. Press F10 to save changes and exit BIOS Setup Utility. 2-10 Acer M5-481TG System Utilities...
  • Page 66 Figure 2-11. Changing a Password: Passwords Do Not Match a. Press Enter to return to the BIOS Setup Utility Security menu. b. The Supervisor Password parameter is shown as Clear. c. To try to change the password again, repeat steps 1 through 4. 2-11 Acer M5-481TG System Utilities...

  • Page 67: Boot

    Press <Esc> to escape the menu. USB FDD: Network Boot-IPV4: USB HDD: USB CDROM: Network Boot-IPV6: ↑↓ Help Select Item F5/F6 Change Values Setup Default ←→ Exit Select Menu Enter Select>SubMenu Save and Exit Figure 2-12. BIOS Boot 2-12 Acer M5-481TG System Utilities...

  • Page 68: Exit

    Exit BIOS utility without saving setup item changes to system. Load Setup Defaults Load default values for all setup items. Discard Changes Load previous values of all setup items. Save Changes Save setup item changes to system. 2-13 Acer M5-481TG System Utilities...

  • Page 69: Bios Flash Utilities

    Prerequisites for BIOS Flashing utilities: 1. Prepare a bootable USB device. 2. Copy Flash utilities to bootable USB device. 3. Boot system from bootable USB device. NOTE: NOTE: BIOS Flash utility has auto execution function. 2-14 Acer M5-481TG System Utilities...

  • Page 70: Dos Flash Utility

    4. Copy Z09_202.exe to USB device, and insert device into a system port. 5. Boot to DOS mode. 6. Execute Z09_202.exe to update BIOS. (Figure 2-15, where C: is the name of the USB drive) The system restarts after update is complete. 2-15 Acer M5-481TG System Utilities...
  • Page 71 System will restart automatically when finished. NOTE: NOTE: If AC power is not connected, the following message is shown (Figure 2-17). Plug in the AC power to continue. Warning: No AC power connect Figure 2-17. AC Power Warning 2-16 Acer M5-481TG System Utilities...

  • Page 72: Winflash Utility

    Copyright(C)2012 lnsyde Software Corp http://www.insydesw.com Status Initialization... New BIOS Current BIOS Version V2.05 V2.05 Do not turn off your computer Figure 2-18. InsydeFlash NOTE: NOTE: If the error message appears (Figure 2-19), check the system BIOS ROM-file size. 2-17 Acer M5-481TG System Utilities...

  • Page 73: Bios Crisis Recovery

    1. Prepare a bootable USB device. IMPORTANT: Make sure the file directory in USB device does not include any other brand crisis files on it. 2. Copy crisis recovery file Z09BIOS.FD to bootable USB device. 2-18 Acer M5-481TG System Utilities...
  • Page 74 Figure 2-21. Keyboard 6. Hold Fn+ESC until the LED indicator on USB device starts blinking. Release the keys when the system starts an automatic crisis recovery. The crisis recovery is complete when the machine auto reboots. 2-19 Acer M5-481TG System Utilities...

  • Page 75: Remove Password Utilities

    Figure 2-23. Harddisk Security Message 3. From Password Error Status dialog shown in Figure 2-22, press Enter to continue. 4. The Enter Unlock Password dialog Figure 2-23 is shown. Enter Unlock Password (Key:76776356)? Figure 2-24. Enter Unlock Password Key 2-20 Acer M5-481TG System Utilities...
  • Page 76 Help Select Item F5/F6 Change Values Setup Default ←→ Exit Select Menu Enter Select>SubMenu Save and Exit Figure 2-26. F12 Boot Menu Option 9. Press F10 to save and exit the BIOS Setup Utility menu. 2-21 Acer M5-481TG System Utilities...
  • Page 77 The machine will restart automatically. In DOS mode: 15. Power off the machine. 16. Power on the machine. NOTE: NOTE: If the HDD password is incorrectly entered three times, an error is generated. (Figure 2-29) 2-22 Acer M5-481TG System Utilities...

  • Page 78: Remove Bios Password

    Press Y or y key to clear BIOS password message (Figure 2-31) appears on screen. 7. Press y in upper case or lower case on keyboard. Press Y or y key to clear BIOS password._ Figure 2-31. Clear BIOS Password Message 2-23 Acer M5-481TG System Utilities...
  • Page 79 Set User Password [Enter] Set HDD Password [Enter] Password on Boot [Disabled] ↑↓ Help Select Item F5/F6 Change Values Setup Default ←→ Exit Select Menu Enter Select>SubMenu Save and Exit Figure 2-32. BIOS Setup Utility Security Menu 2-24 Acer M5-481TG System Utilities...

  • Page 80: Miscellaneous Tools

    5. Turn on the machine and boot from USB device. A window opens on screen as shown in Figure 2-34. 6. Change the volume drive from X:\> to E:\> as shown in Figure 2-34. X:\windows\system32>wpeinit X:\windows\system32>E: E:\>_ Figure 2-34. Volume Drive Change 2-25 Acer M5-481TG System Utilities...

  • Page 81: Iffs Bypass Smart Timer Setting

    To bypass the smart timer setting for iFFS, do the following: 1. Disable User Account Control Setting. 2. Reboot the machine. 3. Navigate to QRDCIO_x64 or QEDCIO_x86 folder. 4. Click on Install file (Figure 2-37). 2-26 Acer M5-481TG System Utilities...

  • Page 82: Using Dmi Tools

    WinPE and DOS Environments As a prerequisite, a driver must be installed before running the DMI tools in WinPE. Skip these steps, if you use DOS environment. To install the driver, perform the following: 1. Boot to WinPE. 2-27 Acer M5-481TG System Utilities...
  • Page 83 The SPACE is not supported in commands. If necessary to use space, replace it with ~ character. The screenshots shown in this section are for WinPE. The command names are identical in WinPE and DOS. 2-28 Acer M5-481TG System Utilities...
  • Page 84 Type in WQDMI /Rpd to read the product name (Figure 2-41). Figure 2-41. Product Name Menu Item  Type in WQDMI /Wpd [string] to write the product name (Figure 2-41). The string is the new product name. 2-29 Acer M5-481TG System Utilities...
  • Page 85 5. To enable/disable software licensing internal code (SLIC), do the following:  Type in WQDMI /Rslic to read the SLIC (Figure 2-43). Figure 2-43. SLIC Menu Item  Type in WQDMI /Wslic1 to enable SLIC or WQDMI /Wslic0 to disable SLIC (Figure 2-44). 2-30 Acer M5-481TG System Utilities...
  • Page 86 Type in WQDMI /Rmac to read the LAN MAC address (Figure 2-47). Figure 2-45. LAN MAC Address Menu Item  Type in WQDMI /Wmac to write the LAN MAC address (Figure 2-47). The string is a new LAN MAC address. Example: WQDMI /Wmac 123456789012 2-31 Acer M5-481TG System Utilities...
  • Page 87 Type in WQDMI /Rmbsn to read the mainboard serial number (Figure 2-47). Figure 2-47. Mainboard Serial Number Menu Item  Type in WQDMI /Wmbsn [string] to write the mainboard serial number (Figure 2-48). The string is a new mainboard serial number. Example: WQDMI /Wmbsn 1234567890123456789012 2-32 Acer M5-481TG System Utilities...
  • Page 88 Type in WQDMI /Rsn to read the F/G serial number (Figure 2-49). Figure 2-49. F/G Serial Number Menu Item  Type in WQDMI /Wsn [string] to write the F/G serial number (Figure 2-50). The string is a new F/G serial number. Example: WQDMI /Wsn 111111111111111111111 2-33 Acer M5-481TG System Utilities...
  • Page 89 Type in WQDMI /Rasset to read the asset tag (Figure 2-51). Figure 2-51. Asset Tag Menu Item  Type in WQDMI /Wasset [string] to write the asset tag (Figure 2-50). The string is a new asset tag number. Example: WQDMI /Wasset 012345678901234567890123456789012 2-34 Acer M5-481TG System Utilities...
  • Page 90 Type in WQDMI /Rmanuf to read the manufacture name (Figure 2-53). Figure 2-53. Manufacture Name Menu Item  Type in WQDMI /Wasset [string] to write the manufacture name (Figure 2-54). The string is a new manufacture name. Example: WQDMI /Wmanuf acer 2-35 Acer M5-481TG System Utilities...
  • Page 91 Type in WQDMI /RUUID to read the UUID (Figure 2-55). Figure 2-55. UUID Menu Item  Type in WQDMI /WUUID [string] to write the UUID (Figure 2-56). The string is a new UUID. Example: WQDMI /WUUID 012345678901234567890123456789012 2-36 Acer M5-481TG System Utilities...
  • Page 92 Figure 2-57. Auto Generation of UUID 10. After each write or automatic generation command, type in WQDMI S to synchronize the memory map data into EEPROM (Figure 2-58) The machine shuts down. Figure 2-58. Data Synchronization to EEPROM 2-37 Acer M5-481TG System Utilities...

  • Page 93: Using The Lan Mac Eeprom Utility

    Using the LAN MAC EEPROM Utility To use LAN MAC EEPROM utility, do the following: 1. Use a text editor (e.g. Notepad) to open and edit the EEPROM.TXT file. Figure 2-59. EEPROM File 2-39 Acer M5-481TG System Utilities...
  • Page 94 3. Run the batch file as follows (Figure 2-60):  In UMA SKU, execute Z09UMA.bat  In Optimus SKU, execute Z09Optimus.bat D:\Z09UMA.bat Figure 2-60. Batch File (UMA SKU shown) 4. Reboot the machine when the process complete. 2-40 Acer M5-481TG System Utilities...
  • Page 95 2-41 Acer M5-481TG System Utilities...
  • Page 96 CHAPTER Maintenance Procedures...

  • Page 98: Introduction

    Maintenance Procedures Introduction This chapter contains general information about the notebook, a list of tools needed to perform the required maintenance and step by step procedures on how to remove and install components from the notebook computer. General Information The product previews seen in the following procedures may not represent the final product color or configuration.

  • Page 99: Maintenance Flowchart

    Maintenance Flowchart The flowchart in Figure 3-1 provides a graphic representation of the module removal and installation sequences. It provides information on what components need to be removed and installed during servicing. 7RS &RYHU 73DG %UDFNHW %DFNOLJKW 0RGXOH 73DG 0RGXOH .H\ERDUG $XGLR %RDUG ',00...

  • Page 100: Machine Disassembly

    Machine Disassembly Getting Started The flowchart (Figure 3-2) identifies sections illustrating the entire removal and install sequence. Observe the order of the sequence to avoid damage to any of the hardware components. Perform the following prior to performing any maintenance procedures: 1.

  • Page 102: Odd Module Removal

    ODD Module Removal Prerequisite: Disconnect AC adapter Turn off device 1. Locate ODD Module on lower cover. (Figure 3-4) 2. Remove screw. Figure 3-4. ODD Module Removal 3. Remove ODD module from lower cover. 4. Insert a thin tool in the manual eject hole to open the drive. 5.
  • Page 103 Figure 3-5. ODD Bezel Removal 6. Remove screws from the bracket. 7. Remove the bracket. Figure 3-6. ODD Bracket Removal Size Quantity Screw Type M2x2 M2.5x5.0...

  • Page 104: Lower Cover Removal

    Lower Cover Removal The lower cover is attached to the mainboard. The lower cover screws are removed to allow access to: Top Cover Prerequisite: ODD Module Removal The lower cover includes screws with different sizes. 1. Remove securing screw A and B (Figure 3-7): Figure 3-7.
  • Page 105 2. Turn the device over on a secure surface. 3. Partially remove the top cover. 4. Disconnect the cables. Figure 3-8. Lower Cover Cabling Size Quantity Screw Type M2.5x5.0 M2.5x2.5...

  • Page 106: Keyboard Backlight Removal

    Keyboard Backlight Removal Prerequisite: Top Cover Removal 1. Turn the top cover to expose the bottom. 2. Remove the Backlight module. Figure 3-9. Backlight Removal 3-10...
  • Page 107 3-11...

  • Page 108: Keyboard Removal

    Keyboard Removal Prerequisite: Top Cover Removal Backlight Module Removal 1. Turn the top cover to expose the bottom. 2. Remove the screw(s). 3. Lift up the keyboard (Figure 3-10). Figure 3-10. Keyboard Screw Removal Size Quantity Screw Type M1.0 x 0.43 3-12...
  • Page 109 3-13...

  • Page 110: Touch Pad Bracket Removal

    Touch Pad Bracket Removal Prerequisite: Top Cover Removal 1. Turn the top cover to expose the bottom. 2. Remove the screw(s). Figure 3-11. T-pad Bracket Screw Removal 3. Remove the T-pad bracket. 4. Lift up the keyboard (Figure 3-12). Figure 3-12. T-pad Bracket Removal 3-14...
  • Page 111 Size Quantity Screw Type M2.5 x 1 x 7 (Flat head) 3-15...

  • Page 112: Touch Pad Module Removal

    Touch Pad Module Removal Prerequisite: Top Cover Removal Touch Pad Bracket Removal 1. Turn the top cover to expose the bottom. 2. Disconnect the FFC and adhesive strip. Figure 3-13. Touch Pad FFC Removal 3. Remove the screw(s). 4. Remove the Audio Board. Figure 3-14.
  • Page 113 Size Quantity Screw Type M2.5 x 1 x 7 (Flat head) 3-17...

  • Page 114: Dimm Removal

    DIMM Removal Prerequisite: Top Cover Removal 1. Locate DIMM module on mainboard. 2. Push module clips outwards. 3. Remove DIMM module from mainboard connector. Figure 3-15. DIMM Removal 3-18...
  • Page 115 3-19...

  • Page 116: Rtc Removal

    RTC Removal Prerequisite: Top Cover Removal 1. Locate RTC battery on mainboard. 2. Remove the RTC battery. Figure 3-16. Audio Board Cabling Removal 3. Remove RTC battery (D). IMPORTANT: Follow local regulations for battery disposal. 3-20...
  • Page 117 3-21...

  • Page 118: Combo Module Removal

    Combo Module Removal Prerequisite: Top Cover Removal 1. Remove the antenna cables. 2. Remove the screw(s). Main Figure 3-17. Antenna Disconnection 3. Remove the module. Figure 3-18. Combo Module Removal Size Quantity Screw Type M2.0 x 2.0 3-22...
  • Page 119 3-23...

  • Page 120: Solid State Disk Removal

    Solid State Disk Removal Prerequisite: Top Cover Removal 4. Remove the screw(s). Figure 3-19. Solid State Disk Screw Removal 5. Remove the Solid State Disk (SSD) module. Figure 3-20. Solid State Disk Removal 3-24...
  • Page 121 Size Quantity Screw Type M2.0 x 2.0 3-25...

  • Page 122: Mic Removal

    MIC Removal Prerequisite: Top Cover Removal 1. Disconnect the MIC cable. 2. Remove the cable. Figure 3-21. MIC Cabling Removal 3. Remove the MIC. Figure 3-22. MIC Module Removal 3-26...
  • Page 123 3-27...

  • Page 124: Audio Board Removal

    Audio Board Removal Prerequisite: Top Cover Removal 1. Disconnect the FFC from the audio board. 2. Disconnect the MIC cable from the audio board. 3. Disconnect the HDD FFC from the audio board. 4. Disconnect the speaker cable from the audio board. Figure 3-23.
  • Page 125 Figure 3-24. Audio Board Screws Removal 6. Remove the screw(s). 7. Remove the Audio Board. Size Quantity Screw Type M2.0 x 3.0 3-29...

  • Page 126: Battery Pack Removal

    Battery Pack Removal Prerequisite: Top Cover Removal Audio Board Removal 1. Move the MIC cable off the battery. It is not necessary to remove the MIC module. Figure 3-25. MIC Cabling Preparation 2. Disconnect the power cable. Figure 3-26. Power Cable Removal 3-30...
  • Page 127 3. Remove battery pack. NOTE: NOTE: Follow local regulations for battery disposal. Figure 3-27. Battery Battery Removal 3-31...

  • Page 128: Hard Disk Drive Removal

    Hard Disk Drive Removal Prerequisite: Top Cover Removal Audio Board Removal 1. Disconnect the Audio Board FFC and move away. Figure 3-28. Audio FFC Preparation 2. Disconnect the HDD cable. Figure 3-29. HDD Cable Removal 3-32...
  • Page 129 3. Remove the screw(s). 4. Remove the HDD. Figure 3-30. HDD Removal 5. Remove the screw(s). NOTE: NOTE: There are two screws on the HDD bracket. 6. Remove the HDD bracket. Figure 3-31. HDD Bracket Screws Removal 3-33...
  • Page 130 Size Quantity Screw Type M2.0 x 2.0 M2.0 x 2.0 3-34...
  • Page 131 3-35...

  • Page 132: Mainboard Removal

    Mainboard Removal Prerequisite: Removal of Combo Module, Audio Board, HDD, SSD Module, DIMM, Battery Pack, Fan/Thermal Assembly, and LCD Module 1. Clear the antenna cables and position them out of the way. 2. Remove the screw(s). Figure 3-32. Mainboard Screw Removal 3.
  • Page 133 Figure 3-33. Mainboard Removal IMPORTANT: Follow local regulations for board disposal. Size Quantity Screw Type M2.5 x 3.0 3-37...

  • Page 134: Antenna Removal

    Antenna Removal Prerequisite: Mainboard Removal 1. Locate the antenna cables. 2. Gently remove the cabling. Figure 3-34. Antenna Cabling Removal 3. Remove the antennas Figure 3-35. Antenna Removal 3-38...
  • Page 135 3-39...

  • Page 136: Lcd Module Removal

    LCD Module Removal Prerequisite: Top Cover Removal 1. Disconnect the LVDS cable. Figure 3-36. LVDS Cable Removal 2. Remove the screw(s). Figure 3-37. LCD Module Screws Removal 3-40...
  • Page 137 3. Remove LCD Module. Figure 3-38. LVDS Cable Removal Size Quantity Screw Type M2.5 x 2.5 M2.5 x 2.5 3-41...

  • Page 138: Fan Thermal Assembly Removal

    Fan Thermal Assembly Removal CAUTION: Make sure the system has cooled before removing the termal assembly to avoid injury. Prerequisite: LCD Module 1. Disconnect the fan cable. 2. Loosen the screw(s). Figure 3-39. Fan/Thermal Screw Removal 3. Remove the assembly. 3-42...
  • Page 139 Figure 3-40. Fan/Thermal Assembly Removal 3-43...

  • Page 140: Speaker Modules Removal

    Speaker Modules Removal Prerequisite: Mainboard Removal 1. Locate the speaker cables. Figure 3-41. Speaker Location 2. Remove the speaker (L/R) modules. Figure 3-42. Speaker Removal 3. Remove the speaker cabling. 3-44...
  • Page 141 3-45...

  • Page 142: Lcd Bezel Assembly Removal

    LCD Bezel Assembly Removal Prerequisite: LCD Module Removal 1. Place LCD module on a clean dry surface. 2. Separate the bezel assembly as shown in Figure 3-43. 3. Continue to remove the bezel assembly as shown (Figure 3-43). Figure 3-43. LCD Bezel Assembly Removal 4.
  • Page 143 3-47...

  • Page 144: Lcd Lvds Removal

    LCD LVDS Removal Prerequisite: LCD Module Removal 1. Disconnect the LVDS cable from the panel. Steps 1 and 4 Steps 2 and 3 Figure 3-45. LVDS Cable Removal 2. Peel back the securing adhesive on connectors. 3. Disconnect LVDS connector from the panel. 4.
  • Page 145 3-49...

  • Page 146: Ccd Module Removal

    CCD Module Removal Prerequisite: LCD Module Removal 1. Locate the CCD module on the back of the LCD panel. 2. Remove module and disconnect from cable. Figure 3-46. CCD Cable Removal 3. Remove the module. 3-50...
  • Page 147 3-51...

  • Page 148: Speaker Installation

    Speaker Installation 1. Install a single speaker. 2. Insert the cabling in the chassis. guide pin guide pin Figure 3-47. Right Speaker Installation 3. Continue to install the cabling in the chassis. Figure 3-48. Speaker Cabling Installation 4. Install the second speaker. 3-52...
  • Page 149 guide pin guide pin Figure 3-49. Left Speaker Installation 5. Install the remaining cabling in the chassis. Figure 3-50. Speaker Cabling Installation 3-53...

  • Page 150: Antenna Installation

    Antenna Installation 1. Position the antennas in the chassis. 2. Install the antennas. Figure 3-51. Antenna Installation 3. Install the cabling in the chassis. Figure 3-52. Antenna Cabling Installation 3-54...
  • Page 151 3-55...

  • Page 152: Mainboard Installation

    Mainboard Installation 1. Position the I/O ports on the mainboard in the chassis. 2. Install the mainboard and slide down over the chassis screw holes. Figure 3-53. Mainboard Installation 3. Install the screw(s). Figure 3-54. Mainboard Screw Installation 3-56...
  • Page 153 Size Quantity Screw Type M2.5 x 3.0 3-57...

  • Page 154: Ccd Installation

    CCD Installation 1. Connect the cable to the CCD module. Figure 3-55. CCD Cable Installation 2. Install the CCD module. Figure 3-56. CCD Module Installation 3-58...
  • Page 155 3-59...

  • Page 156: Lvds Installation

    LVDS Installation 3. Connect the LVDS cable to the panel connectors. 4. Attach the securing adhesives. Figure 3-57. LVDS Connection 5. Insert the LVDS cable in the panel cover. Figure 3-58. LVDS Alignment 3-60...
  • Page 157 3-61...

  • Page 158: Lcd Module Installation

    LCD Module Installation 1. Align the LCD module with the chassis and install the LCD module. Figure 3-59. LCD Module Installation 2. Secure with screw(s). Figure 3-60. LCD Module Screws Removal 3. Connect the LVDS cable. 3-62...
  • Page 159 Figure 3-61. Audio Board Screws Removal Size Quantity Screw Type M2.5 x 2.5 M2.5 x 2.5 3-63...

  • Page 160: Lcd Bezel Assembly Installation

    LCD Bezel Assembly Installation 1. Align the bezel assembly with the module and install. Figure 3-62. LCD Bezel Assembly Installation 2. Move around the bezel and press down to secure. Figure 3-63. LCD Bezel Installation NOTE: NOTE: Bezel locks in place easily. If there is any resistance, make sure the LVDS cable is correctly located inside the LCD module.
  • Page 161 3-65...

  • Page 162: Battery Pack Installation

    Battery Pack Installation 1. Position the battery pack in the chassis. 2. Install the battery pack. Figure 3-64. Battery Pack Installation 3. Connect the power cable. Figure 3-65. Power Cable Connection 4. Replace MIC cable to its position. 3-66...
  • Page 163 Figure 3-66. MIC Cable Positioning 3-67...

  • Page 164: Audio Board Installation

    Audio Board Installation 1. Insert the Audio Board and align the screw holes on the module and chassis. Figure 3-67. Audio Board Installation 2. Secure with screw(s). 3. Connect the FFC to the audio board. 4. Connect the MIC cable to the audio board. 5.
  • Page 165 Size Quantity Screw Type M2.0 x 3.0 3-69...

  • Page 166: Rtc Installation

    RTC Installation 1. Locate RTC socket on the mainboard. 2. Place RTC module on mainboard. Figure 3-69. RTC Installation 3-70...
  • Page 167 3-71...

  • Page 168: Combo Module Installation

    Combo Module Installation 1. Align the module with the mainboard. 2. Install the module and hold down in place. Figure 3-70. Combo Module Installation 3. Secure with screw(s). 4. Connect the antenna cables. Main Figure 3-71. Antenna Connection Size Quantity Screw Type M2.0 x 2.0 3-72...
  • Page 169 3-73...

  • Page 170: Solid State Disk (Ssd) Installation

    Solid State Disk (SSD) Installation 1. Locate the SSD connector on the mainboard. 2. Insert the board and hold down. Figure 3-72. Solid State Disk Installation 3. Secure with screw(s). Figure 3-73. Solid State Disk Screw Installation 3-74...
  • Page 171 Size Quantity Screw Type M2.0 x 2.0 3-75...

  • Page 172: Fan Thermal Assembly Installation

    Fan Thermal Assembly Installation IMPORTANT: Apply suitable thermal grease and make sure all thermal pads are in place before replacing module CAUTION: Thermal grease can damage mainboard. Use caution when applying. The following thermal grease types are approved for use: ...
  • Page 173 Figure 3-75. Fan/Thermal Screw Removal 3-77...

  • Page 174: Mic Installation

    MIC Installation 1. Insert the MIC into the chassis. Figure 3-76. MIC Installation 2. Place the cable along the battery. 3. Connect the MIC cable. Figure 3-77. MIC Cable Connection 3-78...
  • Page 175 3-79...

  • Page 176: Dimm Installation

    DIMM Installation 1. Connect DIMM module to mainboard connector. 2. Push down on module until clips lock in place. Figure 3-78. DIMM Installation 3-80...
  • Page 177 3-81...

  • Page 178: Hard Disk Drive Installation

    Hard Disk Drive Installation 1. Install the HDD carrier on the HDD. 2. Secure with the screw(s). Figure 3-79. HDD Bracket Installation 3. Install the HDD in the chassis. 4. Secure with the screw(s). Figure 3-80. HDD Screw Installation 3-82...
  • Page 179 5. Connect the HDD cable connector. 6. Connect the Audio Board FFC. Figure 3-81. Cable Connections Size Quantity Screw Type M2.0 x 2.0 M2.0 x 2.0 3-83...

  • Page 180: Touch Pad Installation

    Touch Pad Installation 1. Insert the Touch Pad and align the screw holes on the module and top cover. 2. Secure with screw(s), Figure 3-82. Figure 3-82. Touch Pad Module Installation 3. Insert the FFC into the module. 4. Secure with the adhesive. Figure 3-83.
  • Page 181 3-85...

  • Page 182: Touch Pad Bracket Installation

    Touch Pad Bracket Installation 1. Insert the T-pad bracket and align the screw holes on the bracket and top cover. 2. Secure with screw(s), Figure 3-84. Figure 3-84. T-pad Bracket Installation Size Quantity Screw Type M2.5 x 1 x 7 (Flat head) 3-86...
  • Page 183 3-87...

  • Page 184: Keyboard Backlight Installation

    Keyboard Backlight Installation 1. Install the keyboard module. 2. Align the Backlight module with the keyboard plate. Figure 3-85. Backlight and Keyboard Alignment 3. Install the Backlight module. Figure 3-86. Backlight Installation 3-88...
  • Page 185 3-89...

  • Page 186: Keyboard Installation

    Keyboard Installation 1. Place the keyboard on the top cover. 2. Secure with screw(s), Figure 3-87. Figure 3-87. Keyboard Installation 3. Align the mylar strip and install in place. 4. Turn the device over on a secure surface. Size Quantity Screw Type M1.0 x 0.43 3-90...
  • Page 187 3-91...

  • Page 188: Lower Cover Installation

    Lower Cover Installation 1. Connect the cabling to the main unit. Figure 3-88. Lower Cover Cabling Installation 2. Turn the device to expose the bottom lower cover. 3. Secure with screw(s) A and B, Figure 3-89. Figure 3-89. Lower Cover Screw Intallation 3-92...
  • Page 189 Size Quantity Screw Type M2.5x5.0 3-93...

  • Page 190: Machine Assembly

    Machine Assembly ODD Module Installation 1. Install the ODD bezel. Figure 3-90. ODD Bezel Removal 2. Install the ODD the bracket. 3. Secure with the screw(s). Figure 3-91. ODD Bracket Removal 4. Install ODD module in lower cover. 5. Install and secure with screw. 3-94...
  • Page 191 ODD Bottom ODD Bottom Figure 3-92. ODD Module Installation Size Quantity Screw Type M2x2 M2.5x5.0 3-95...
  • Page 192 CHAPTER Troubleshooting...

  • Page 194: Introduction

    NOTE: NOTE: The diagnostic tests are intended for Acer products only. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain as much detailed information as possible about the problem.

  • Page 195: Power On Issues

    Power On Issues If the system doesn’t power on, perform the following: Figure 1-1. Power On Issue Computer Shuts Down Intermittently If the system powers off at intervals, perform the following: 1. Makes sure the power cable is properly connected to the computer and the electrical outlet.

  • Page 196: No Display Issues

    No Display Issues If the Display doesn’t work, perform the following: Figure 1-2. No Display Issue No POST or Video If the POST or video does not appear, perform the following: 1. Make sure that internal display is selected. Switching between internal and external by pressing Fn+F5.
  • Page 197 7. Disconnect power and all external devices including port replicators or docking stations. Remove any memory cards and CD/DVD discs. 8. Start the computer. If the computer boots correctly, add the devices one by one until the failure point is discovered. 9.

  • Page 198: Lcd Failure

    LCD Failure If the LCD fails, perform the following: Figure 1-3. LCD Failure Troubleshooting...

  • Page 199: Keyboard Failure

    Keyboard Failure If the Keyboard fails, perform the following: Figure 1-4. Keyboard Failure Troubleshooting...

  • Page 200: Touchpad Failure

    Touchpad Failure If the Touchpad fails, perform the following: Figure 1-5. Touchpad Failure Troubleshooting...

  • Page 201: Internal Speaker Failure

    Internal Speaker Failure If internal Speakers fail, perform the following: Figure 1-6. Internal Speaker Failure Sound Problems Perform the following: 1. Boot the computer.     2. Navigate to Start Control Panel System and Maintenance System Device Manager. Check the Device Manager to determine that: ...
  • Page 202 Speakers are selected as the default audio device (green check mark). NOTE: NOTE: If Speakers does not show, right-click on the Playback tab and select Show Disabled Devices (clear by default). 7. Select Speakers and click Configure to start Speaker Setup. Follow the on-screen prompts to configure the speakers.

  • Page 203: Microphone Failure

    Microphone Failure If internal or external Microphones fail, perform the following: Figure 1-7. Microphone Failure   1. Check that the microphone is enabled. Navigate to Start Control Panel Hardware  and Sound Sound and select the Recording tab. 2. Right click on the Recording tab and select Show Disabled Devices (clear by default).

  • Page 204: Other Functions Failure

    Other Functions Failure HDD Not Operating Correctly If the HDD fails to operate correctly, perform the following: 1. Disconnect all external devices. 2. Run a complete virus scan using up-to-date software to confirm the computer is virus free. 3. Run the Windows Vista Startup Repair Utility: a.

  • Page 205: Intermittent Problems

    1. Remove power from the computer. 2. Visually check them for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices:  Non-Acer devices  Printer, mouse, and other external devices ...

  • Page 206: Post Codes

    Post Codes The following are the InsydeH2O™ Functionality POST code tables. The components of the POST code table includes: SEC phase, PEI phase, DXE phase, BDS phase, CSM functions, S3 functions and ACPI functions. Post Code Range Phase POST Code Range 0x01 - 0x0F 0x70 - 0x9F 0x40 - 0x6F...
  • Page 207 Functionality Name Post Phase Description (Include\PostCode.h) Code SEC_GO_TO_PEICORE Enter Boot Firmware Volume party related functions – Platform dependence. PEI Phase Post Code Table Functionality Name Post Phase Description (Include\PostCode.h) Code PEI_SIO_INIT Super I/O Initialization PEI_CPU_REG_INIT CPU Early Initialization PEI_CPU_AP_INIT* Multi-processor Early Initial PEI_CPU_HT_RESET* HyperTransport Initialization PEI_PCIE_MMIO_INIT...
  • Page 208 Functionality Name Post Phase Description (Include\PostCode.h) Code PEI_ENTER_DXEIPL Loading BIOS image to RAM PEI_FINDING_DXE_CORE Loading DXE core PEI_GO_TO_DXE_CORE Enter DXE core party relate functions – Platform dependence. DXE Phase POST Code Table Functionality Name Post Phase Description (Include\PostCode.h) Code DXE_TCGDXE* TPM initial in DXE DXE_SB_SPI_INIT* South bridge SPI initialization...
  • Page 209 Functionality Name Post Phase Description (Include\PostCode.h) Code DXE_LEGACY_INTERRUPT* Setup Legacy Interrupt service DXE_RELOCATE_SMBASE Relocate SMM BASE DXE_FIRST_SMI SMI test DXE_VTD_INIT* VTD Initial DXE_BEFORE_CSM16_INIT Legacy BIOS Initialization DXE_AFTER_CSM16_INIT Legacy interrupt function Initialization DXE_LOAD_ACPI_TABLE ACPI Table Initialization DXE_SB_DISPATCH* Setup SB SMM Dispatcher service DXE_SB_IOTRAP_INIT* Setup SB IOTRAP Service...
  • Page 210 Post Functionality Name (Include\ PostCode.h) Phase Description Code BDS_CONNECT_USB_BUS USB BUS driver initialization BDS_CONNECT_USB_DEVICE USB device driver initialization BDS_NO_CONSOLE_ACTION Console device initial fail BDS_DISPLAY_LOGO_SYSTEM_INFO Display logo or system information BDS_START_IDE_CONTROLLER IDE controller initialization BDS_START_SATA_CONTROLLER SATA controller initialization BDS_START_ISA_ACPI_CONTROLLER SIO controller initialization BDS_START_ISA_BUS ISA BUS driver...
  • Page 211 Post Functionality Name (Include\ PostCode.h) Phase Description Code BDS_EXIT_BOOT_SERVICES* Send END of POST Message to ME via HECI BDS_LEGACY_BOOT_EVENT Last Chipset initial before boot to Legacy BDS_ENTER_LEGACY_16_BOOT Ready to Boot Legacy BDS_RECOVERY_START_FLASH Fast Recovery Start Flash. BDS_START_SDHC_BUS SDHC device initial. BDS_RECOVERY_START_FLASH Ata Legacy device initial.
  • Page 212 Post Functionality Name (Include\ PostCode.h) Phase Description Code S3_BEFORE_RUNTIME_BOOT_SCRIPT Restore system configuration stage2 S3_BEFORE_RELOCATE_SMM_BASE Relocate SMM BASE during S3 resume S3_BEFORE_MP_INIT Multi-processor initial during S3 resume S3_BEFORE_RESTORE_ACPI_CALLBACK Start to restore system configuration in SMM S3_AFTER_RESTORE_ACPI_CALLBACK Restore system configuration in SMM complete S3_GO_TO_FACS_WAKING_VECTOR Back to OS...
  • Page 213 InsydeH20DDT Debugger POST Code Functionality Name Post Code Description (Include\ PostCode.h) Used by Insyde debugger 0x0D Waiting for device connect Used by Insyde debugger 0xD0 Waiting for device connect Used by Insyde debugger 0xD1 InsydeH2ODDT Ready Used by Insyde debugger 0xD2 EHCI not found Used by Insyde debugger...

  • Page 214: Jumper And Connector Locations

    CHAPTER Jumper and Connector Locations...
  • Page 216 Jumper and Connector Locations Figure 5-1. Mainboard Top Table 5-1. Mainboard Top Item Description Item Description PJ1 DC-In CN9 HDD con CN10 Fan con CN11 Audio con CN12 Keyboard con CN13 Card reader con CN14 TPM con PJ2 Battery con JDIM1 DIMM con BT1 RTC CN8 ODD con...
  • Page 218 CHAPTER FRU (Field Replaceable Unit) List...
  • Page 220 Guide. For Acer Authorized Service Providers, the Acer office may have a different part number code from those given in the FRU list of this printed Service Guide. Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 221: Main Assembly

    Exploded Diagrams Main Assembly Figure 1-1. Main Assembly Exploded Diagram Table 6-1. Main Assembly Exploded Diagram Description Mainboard NB.M0J11.004 Top assembly Base assembly LK.14008.014 KH.32007.016 KN.0200Q.002 FRU (Field Replaceable Unit) List...
  • Page 222 Table 6-1. Main Assembly Exploded Diagram (Continued) Description KU.0080D.064 WL/BT AGN NI.23600.100 KN.2GB03.025 Battery Lithium KT.00303.002 Keyboard NK.I1417.01Y FRU (Field Replaceable Unit) List...

  • Page 223: Lcd Assembly

    LCD Assembly Figure 1-2. LCD Assembly Exploded Diagram Table 6-2. LCD Assembly Exploded Diagram Description Camera module NC.21411.00D Cable assembly GLE Cable assembly FOX Cable assembly MEC Cable assembly LNT KL.14005.002 FRU (Field Replaceable Unit) List...

  • Page 224: Fru List

    FRU List Table 6-3. FRU List Category Description ADAPTER Adapter DELTA 65W 19V 1.7x5.5x11 Yellow AP.06501.033 ADP-65VH BA, LV5, Low profile LED LF Adapter LITE-ON 65W 19V 1.7x5.5x11 Yellow AP.06503.029 PA-1650-69AW, LV5, Low profile LED LF Adapter LITE-ON 65W 19V 1.7x5.5x11 Yellow AP.06503.031 PA-1650-86AW, LV5, Low profile LF Adapter Chicony Power 65W 19V 1.7x5.5x11 Yellow...
  • Page 225 Table 6-3. FRU List (Continued) Category Description CABLE POWER CORD(EU) 1.8M 3PBLACK FM010008-010 27.TATV7.001 POWER CORD(SWI)1.8M 3PBLACK FZ010008-011 27.A99V7.004 POWER CORD(S.A) 1.8M 3BLACK FZ010008-006 27.T48V7.001 POWER CORD ITALIAN 3PIN 27.A99V7.005 PWR CORD V943B30001218008 DANISH 3P 27.A03V7.006 POWER CORD UK 3PIN 27.A03V7.004 PWR CORD(ISR)1.8M 3PBLK FZ0I0008-038 27.TATV7.005...
  • Page 226 Table 6-3. FRU List (Continued) Category Description HDD/HARD DISK DRIVE HDD HGST 2.5" 5400rpm 320GB KH.32007.016 HTS545032A7E380, Jaguar B7 500G/P SATA 8MB LF+HF F/W:DA4466 HDD SEAGATE 2.5" 5400rpm 320GB 9WS14C-188 KH.32001.024 ST320LT012, Yarra 500G/P, 7mmzh SATA 8MB LF+HF F/W:0001SDM1 HDD SEAGATE 2.5" 5400rpm 320GB 320G/P, KH.32001.026 7mmzh, 9YG142-190, Sapta 15 SATA 8MB LF+HF F/W:0010SDM1...
  • Page 227 Table 6-3. FRU List (Continued) Category Description KEYBOARD K/B(TAIWAN)Z09(AEZ09#00,3A)86,API,BK K/B(GREEK)Z09(AEZ09+00,3A)86,API,BK K/B(THAI)Z09(AEZ09-00,3A)86,API,BK K/B(BULGARIA)Z09(AEZ09100,3A)87,API,BK K/B(CROATIAN)Z09(AEZ09200,3A)87,API,BK K/B(CZ-SLOVAK)Z09(AEZ09300,3A)87,API,BK K/B(HUNGARIAN)Z09(AEZ09400,3A)87,API,BK K/B(BRAZIL)Z09(AEZ09600,3A)87,API,BK K/B(RUSSIAN)Z09(AEZ09700,3A)86,API,BK K/B(TURKISH)Z09(AEZ09A00,3A)87,API,BK K/B(BELGIUM)Z09(AEZ09B00,3A)87,API,BK K/B(SWEDISH)Z09(AEZ09D00,3A)87,API,BK K/B(UK)Z09(AEZ09E00,3A)87,API,BK K/B(FRENCH)Z09(AEZ09F00,3A)87,API,BK K/B(GERMAN)Z09(AEZ09G00,3A)87,API,BK K/B(ITALIAN)Z09(AEZ09I00,3A)87,API,BK K/B(JAPANESE)Z09(AEZ09J00,3A)90,API,BK K/B(US-FR-CAN)Z09(AEZ09K00,3A)87,API,BK K/B(DANISH)Z09(AEZ09M00,3A)87,API,BK K/B(SPANISH)Z09(AEZ09P00,3A)87,API,BK K/B(ARAB-EN)Z09(AEZ09Q00,3A)86,API,BK K/B(ARAB-FR)Z09(AEZ09Q01,3A)87,API,BK K/B(UI)Z09(AEZ09R00,3A)86,API,BK K/B(SWISS)Z09(AEZ09S00,3A)87,API,BK K/B(PORTUGUESE)Z09(AEZ09T00,3A)87,API,BK K/B(HEBREW)Z09(AEZ09V00,3A)86,API,BK K/B(NORWEGIAN)Z09(AEZ09W00,3A)87,API,BK K/B(SCAND)Z09(AEZ09N00,3A)87,API,BK K/B(KOREA)Z09(AEZ09Y00,3A)86,API,BK KB(TAIWAN)Z09(AEZ09#00,3A)86,NON BL,CNY KB(GREEK)Z09(AEZ09+00,3A)86,NON BL,CNY KB(THAI)Z09(AEZ09-00,3A)86,NONBL,CNY FRU (Field Replaceable Unit) List...
  • Page 228 Table 6-3. FRU List (Continued) Category Description KB(BULGARIA)Z09(AEZ09100,3A)87,NONBL,CNY KB(CROATIAN)Z09(AEZ09200,3A)87,NONBL,CNY KB(CZ-SLOVAK)Z09(AEZ09300,3A)87,NOBL,CNY KB(HUNGARIAN)Z09(AEZ09400,3A)87NONBL,CNY KB(BRAZIL)Z09(AEZ09600,3A)87,NON BL,CNY KB(RUSSIAN)Z09(AEZ09700,3A)86,NON BL,CNY KB(TURKISH)Z09(AEZ09A00,3A)87,NONBL,CNY KB(BELGIUM)Z09(AEZ09B00,3A)87,NONBL,CNY KB(SWEDISH)Z09(AEZ09D00,3A)87,NONBL,CNY KB(UK)Z09(AEZ09E00,3A)87,NON BL,CNY KB(FRENCH)Z09(AEZ09F00,3A)87,NON BL,CNY KB(GERMAN)Z09(AEZ09G00,3A)87,NONBL,CNY KB(ITALIAN)Z09(AEZ09I00,3A)87,NON BL,CNY KB(JAPANESE)Z09(AEZ09J00,3A)90,NONBL,CNY KB(US-FR-CAN)Z09(AEZ09K00,3A)87NONBL,CNY KB(DANISH)Z09(AEZ09M00,3A)87,NON BL,CNY KB(SPANISH)Z09(AEZ09P00,3A)87,NON BL,CNY KB(ARAB-EN)Z09(AEZ09Q00,3A)86,NONBL,CNY KB(ARAB-FR)Z09(AEZ09Q01,3A)87,NONBL,CNY K/B(UI)Z09(AEZ09R00,3A)86,NON BL,CNY,BK KB(SWISS)Z09(AEZ09S00,3A)87,NONBL,CNY KB(PORTUGUESE)Z09(AEZ09T00,3A)87NOBL,CNY KB(HEBREW)Z09(AEZ09V00,3A)86,NON BL,CNY KB(NORWEGIAN)Z09(AEZ09W00,3A)87NONBL,CNY KB(SCAND)Z09(AEZ09X00,3A)87,NON BL,CNY KB(KOREA)Z09(AEZ09Y00,3A)86,NON BL,CNY 6-10...
  • Page 229 Table 6-3. FRU List (Continued) Category Description LED LCD LPL 14'' WXGA Glare LP140WH7-TSA1 LF LK.14008.014 200nit 16ms 500:1 (Open cell) (eDP) LED Touch Panel AUO 14' WXGA Glare KL.14005.002 B140XTN02.4 LF 220nit 8ms 500:1 (eDP, TP: fit0.7t+OGS-b+Elan) MEMORY Memory NANYA SO-DIMM DDRIII 1333 2GB KN.2GB03.025 NT2GC64B88G0NS-CG LF+HF Memory KINGSTON SO-DIMM DDRIII 1333 2GB...

  • Page 230: Screw List

    Table 6-3. FRU List (Continued) Category Description Mainboard M5-481T LF HR/1.4G,H2G/UMA NB.M0J11.004 Mainboard M5-481T LF CR/1.8G,H2G/UMA NB.M0J11.005 Mainboard M5-481TG LF (HR/1.6G,H2G/N13PL,H1G NB.M0K11.007 Mainboard M5-481TG LF CR/1.7G,H2G/N13PL,H1G NB.M0K11.003 SPEAKER SPEAKER MODULE(W-L/R)PB20C SPEAKER MODULE(W-L/R)FG-QT SPEAKER MODULE(W-L/R)SNCN- Screw List Table 6-4. Screw List...
  • Page 231 CHAPTER Model Definition and Configuration...

  • Page 233: Model Definition And Configuration

    Model Definition and Configuration M5-481TG Table 7-1. RO and Description Model Country Description M5-481TG-3236 NX.M0KCN.001 M5-481TG-32364G52Mass 4G52Mass W7HB64SCASCN1 MC N13PLP1GBCss_3V5U 2*2G/500_L+F20G/3L4.85/2 R/CB_Atheros WB222_HD_Wiping Cloth_AL_SC11SP1 M5-481TG-3321 N9.M0KWW.001 M5-481TG-33212G34Mass 2G34Mass W7HP64ASWW1 MC N13PLP1GBCss_3V5U 1*2G/320+F20G/3L4.85/2R/C B_Atheros WB222_HD_Wiping Cloth_AL_ES62SP1 M5-481TG-5246 GCTWN NX.M0KTA.001 M5-481TG-52464G52Mass 4G52Mass...
  • Page 234 Table 7-1. RO and Description (Continued) Model Country Description M5-481TG-5331 NX.M0KSP.001 M5-481TG-53314G52Mass 4G52Mass EM W7HP64EMASPH1 MC N13PLP1GBCss_3V5U 2*2G/500+F20G/3L4.85/2R/C B_Atheros WB222_HD_Wiping Cloth_AL_ES61SP1 M5-481TG-5331 NX.M0KCF.002 M5-481TG-53316G12Mass 6G12Mass W7HP64ASHK2 MC N13PLP1GBCss_3V5U 2G+4G/F128G/3L4.85/2R/CB _Atheros WB222_HD_Wiping Cloth_AL_ZH31SP1 M5-481TG-5331 NX.M0KCF.003 M5-481TG-53316G25Mass 6G25Mass W7HP64ASHK2 MC N13PLP1GBCss_3V5U 2G+4G/F256G/3L4.85/2R/CB...
  • Page 235 Table 7-1. RO and Description (Continued) Model Country Description M5-481TG-7351 NX.M0KSG.002 M5-481TG-73516G52Mass 6G52Mass W7HP64ASSG1 MC N13PLP1GBCss_3V5U 2G+4G/500+F20G/3L4.85/2R /CB_Atheros WB222_HD_Wiping Cloth_AL_ZH31SP1 M5-481TG-7351 NX.M0KST.002 M5-481TG-73516G52Mass 6G52Mass EM W7HP64EMASTH1 MC N13PLP1GBCss_3V5U 2G+4G/500+F20G/3L4.85/2R /CB_Atheros WB222_HD_Wiping Cloth_AL_TH71SP1 M5-481TG-7351 GCTWN NX.M0KTA.003 M5-481TG-73516G52Mass 6G52Mass W7HP64ASTW1 MC N13PLP1GBCss_3V5U 2G+4G/500+F20G/3L4.85/2R...
  • Page 236 Table 7-1. RO and Description (Continued) Model Country Description M5-481TG-5331 GCTWN NX.M0KTA.004 M5-481TG-53316G52Mass 6G52Mass W7HP64ASTW1 MC N13PLP1GBCss_3V5U 2G+4G/500+F20G/3L4.85/2R /CB_Atheros WB222_HD_Wiping Cloth_AL_TC41SP1 M5-481TG-3236 N9.M0KWW.002 M5-481TG-32366G34Mass 6G34Mass W7HP64ASWW1 MC N13PLP1GBCss_3V5U 2G+4G/320+F20G/3L4.85/2R /CB_Atheros WB222_HD_Wiping Cloth_AL_ES62SP1 M5-481TG-5246 N9.M0KWW.003 M5-481TG-52466G52Mass 6G52Mass W7HP64ASWW1 MC N13PLP1GBCss_3V5U 2G+4G/500+F20G/3L4.85/2R...
  • Page 237 Table 7-1. RO and Description (Continued) Model Country Description M5-481TG-5331 NX.M0KCN.003 M5-481TG-53314G52Mass 4G52Mass W7HB64SCASCN1 MC N13PLP1GBCss_3V5U 2*2G/500_L+F20G/3L4.85/2 R/CB_Atheros WB222_HD_Wiping Cloth_AL_SC11SP1 M5-481TG-7351 GCTWN N9.M0KTW.001 M5-481TG-73514G25Mass 4G25Mass W7HP64ASWW1 MC N13PLP1GBCss_3V5U 2*2G/F256G/3L4.85/2R/CB_ Atheros WB222_HD_Wiping Cloth_AL_ES61SP1 M5-481TG-3236 NX.M0KST.003 M5-481TG-32366G52Mass 6G52Mass EM W7HP64EMASTH1 MC N13PLP1GBCss_3V5U 2G+4G/500+F20G/3L4.85/2R...
  • Page 238 Table 7-1. RO and Description (Continued) Model Country Description M5-481TG-7351 ACLA-ES NX.M0KAL.001 M5-481TG-73514G52Mass 4G52Mass EM W7HP64EMASEA1 MC N13PLP1GBCss_3V5U 2*2G/500_L+F20G/3L4.85/2 R/CB_Atheros WB222_HD_Wiping Cloth_AL_PT22SP1 M5-481TG-3236 N9.M0KWW.006 M5-481TG-32364G25Mass 4G25Mass W7HP64ASWW1 MC N13PLP1GBCss_3V5U 2*2G/F256G/3L4.85/2R/CB_ Atheros WB222_HD_Wiping Cloth_AL_ES62SP1 Table 7-2. BOM Name and CPU Model...
  • Page 239 Table 7-2. BOM Name and CPU (Continued) Model Country BOM Name M5-481TG-7351 NX.M0KST.004 M5-481TG_N13PLP1GBC Ci73517UB 6G12Mass ss_3V5U M5-481TG-7351 NX.M0KSG.002 M5-481TG_N13PLP1GBC Ci73517UB 6G52Mass ss_3V5U M5-481TG-7351 NX.M0KST.002 M5-481TG_N13PLP1GBC Ci73517UB 6G52Mass ss_3V5U M5-481TG-7351 GCTWN NX.M0KTA.003 M5-481TG_N13PLP1GBC Ci73517UB 6G52Mass ss_3V5U M5-481TG-7351 AU/NZ NX.M0KSA.001 M5-481TG_N13PLP1GBC...
  • Page 240 Table 7-2. BOM Name and CPU (Continued) Model Country BOM Name M5-481TG-5331 NX.M0KAA.002 M5-481TG_N13PLP1GBC Ci53317UB 4G52Mass ss_3V5U M5-481TG-7351 ACLA-ES NX.M0KAL.001 M5-481TG_N13PLP1GBC Ci73517UB 4G52Mass ss_3V5U M5-481TG-3236 N9.M0KWW.006 M5-481TG_N13PLP1GBC Ci32367MB 4G25Mass ss_3V5U Table 7-3. LCD and VGA Chip Model Country VGA Chip M5-481TG-3236 NX.M0KCN.001...
  • Page 241 Table 7-3. LCD and VGA Chip (Continued) Model Country VGA Chip M5-481TG-7351 GCTWN NX.M0KTA.003 NLED14WXGAGSOP N13PLP 6G52Mass M5-481TG-7351 AU/NZ NX.M0KSA.001 NLED14WXGAGSOP N13PLP 6G25Mass M5-481TG-5331 AU/NZ NX.M0KSA.002 NLED14WXGAGSOP N13PLP 6G25Mass M5-481TG-5331 NX.M0KSM.002 NLED14WXGAGSOP N13PLP 6G12Mass M5-481TG-5331 NX.M0KSM.003 NLED14WXGAGSOP N13PLP 6G52Mass M5-481TG-5331 GCTWN NX.M0KTA.004...
  • Page 242 Table 7-4. VRAM and Memory 1 Model Country VRAM Memory 1 M5-481TG-3236 NX.M0KCN.001 1G-DDR5 OB2GBIII(256x16*4) 4G52Mass (64*32*4) M5-481TG-3321 N9.M0KWW.001 1G-DDR5 OB2GBIII(256x16*4) 2G34Mass (64*32*4) M5-481TG-5246 GCTWN NX.M0KTA.001 1G-DDR5 OB2GBIII(256x16*4) 4G52Mass (64*32*4) M5-481TG-5246 NX.M0KSM.001 1G-DDR5 OB2GBIII(256x16*4) 6G12Mass (64*32*4) M5-481TG-5246 NX.M0KST.005 1G-DDR5 OB2GBIII(256x16*4)
  • Page 243 Table 7-4. VRAM and Memory 1 (Continued) Model Country VRAM Memory 1 M5-481TG-5331 NX.M0KSM.003 1G-DDR5 OB2GBIII(256x16*4) 6G52Mass (64*32*4) M5-481TG-5331 GCTWN NX.M0KTA.004 1G-DDR5 OB2GBIII(256x16*4) 6G52Mass (64*32*4) M5-481TG-3236 N9.M0KWW.002 1G-DDR5 OB2GBIII(256x16*4) 6G34Mass (64*32*4) M5-481TG-5246 N9.M0KWW.003 1G-DDR5 OB2GBIII(256x16*4) 6G52Mass (64*32*4) M5-481TG-5331 N9.M0KWW.004 1G-DDR5...
  • Page 244 Table 7-5. Memory 2 and HDD 1 Model Country Memory 2 HDD 1 (GB) M5-481TG-3236 NX.M0KCN.001 SO2GBIII N500GB5.4KS_4K 4G52Mass M5-481TG-3321 N9.M0KWW.001 N320GB5.4KS_4K 2G34Mass M5-481TG-5246 GCTWN NX.M0KTA.001 SO2GBIII N500GB5.4KS_4K 4G52Mass M5-481TG-5246 NX.M0KSM.001 SO4GBIII FM0128S3 6G12Mass M5-481TG-5246 NX.M0KST.005 SO4GBIII N500GB5.4KS_4K 6G52Mass M5-481TG-5331 GCTWN NX.M0KTA.002...
  • Page 245 Table 7-5. Memory 2 and HDD 1 (Continued) Model Country Memory 2 HDD 1 (GB) M5-481TG-5331 NX.M0KSM.003 SO4GBIII N500GB5.4KS_4K 6G52Mass M5-481TG-5331 GCTWN NX.M0KTA.004 SO4GBIII N500GB5.4KS_4K 6G52Mass M5-481TG-3236 N9.M0KWW.002 SO4GBIII N320GB5.4KS_4K 6G34Mass M5-481TG-5246 N9.M0KWW.003 SO4GBIII N500GB5.4KS_4K 6G52Mass M5-481TG-5331 N9.M0KWW.004 SO4GBIII N500GB5.4KS_4K...
  • Page 246 Table 7-6. HDD 2 and ODD (Continued) Model Country HDD 2 (GB) M5-481TG-5246 GCTWN NX.M0KTA.001 FM0020S2 NSM8XS9.0 4G52Mass M5-481TG-5246 NX.M0KSM.001 NSM8XS9.0 6G12Mass M5-481TG-5246 NX.M0KST.005 FM0020S2 NSM8XS9.0 6G52Mass M5-481TG-5331 GCTWN NX.M0KTA.002 NSM8XS9.0 4G25Mass M5-481TG-5331 NX.M0KSP.001 FM0020S2 NSM8XS9.0 4G52Mass M5-481TG-5331 NX.M0KCF.002 NSM8XS9.0...
  • Page 247 Table 7-6. HDD 2 and ODD (Continued) Model Country HDD 2 (GB) M5-481TG-5246 N9.M0KWW.003 FM0020S2 NSM8XS9.0 6G52Mass M5-481TG-5331 N9.M0KWW.004 FM0020S2 NSM8XS9.0 6G52Mass M5-481TG-7351 N9.M0KWW.005 NSM8XS9.0 6G25Mass M5-481TG-5246 NX.M0KCN.002 FM0020S2 NSM8XS9.0 4G52Mass M5-481TG-5331 NX.M0KCN.003 FM0020S2 NSM8XS9.0 4G52Mass M5-481TG-7351 GCTWN N9.M0KTW.001 NSM8XS9.0...
  • Page 248 Table 7-7. NB Chipset, Battery and Adapter (Continued) Model Country NB Chipset Battery Adapter M5-481TG-5331 GCTWN NX.M0KTA.002 HM77 3CELL4.85 4G25Mass M5-481TG-5331 NX.M0KSP.001 HM77 3CELL4.85 4G52Mass M5-481TG-5331 NX.M0KCF.002 HM77 3CELL4.85 6G12Mass M5-481TG-5331 NX.M0KCF.003 HM77 3CELL4.85 6G25Mass M5-481TG-5331 NX.M0KSG.001 HM77 3CELL4.85 6G52Mass M5-481TG-5331 NX.M0KST.001...
  • Page 249 Table 7-7. NB Chipset, Battery and Adapter (Continued) Model Country NB Chipset Battery Adapter M5-481TG-5246 NX.M0KCN.002 HM77 3CELL4.85 4G52Mass M5-481TG-5331 NX.M0KCN.003 HM77 3CELL4.85 4G52Mass M5-481TG-7351 GCTWN N9.M0KTW.001 HM77 3CELL4.85 4G25Mass M5-481TG-3236 NX.M0KST.003 HM77 3CELL4.85 6G52Mass M5-481TG-7351 N9.M0KWW.008 HM77 3CELL4.85 4G25Mass M5-481TG-7351 N9.M0KWW.007...
  • Page 250 7-19 Model Definition and Configuration...
  • Page 251 CHAPTER 8 Test Compatible Components...

  • Page 253: Test Compatible Components

    Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of ® its system functions are tested under Windows 8 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.

  • Page 254: Microsoft Windows

    Microsoft Windows 8 Environment Test ® ® Acer M5-481TG Table 8-1. Acer M5-481TG Vendor Type Description 2nd HDD 60003533 FM0020S2 Flash Disk PHISON SSD NAND KN.0200Q.002 YOSUN 20GB SSE020GTTC0-S51 LF+HF Accessory 10000981 MISC Acer HDMI(A) to Acer HDMI(A) to VGA converter NC.23811.005...
  • Page 255 Table 8-1. Acer M5-481TG (Continued) Vendor Type Description 10001067 INTEL Ci32377MB CPU Intel Core i3 2377M BGA 1.5G KC.23701.7MB 10001067 INTEL Ci52467MB CPU Intel Core i5 2467M BGA 1.6G KC.24601.7MB 10001067 INTEL Ci53317UB CPU Intel Core i5 i5-3317U BGA KC.33101.5UM 1.7G 1600 17W Ivy Bridge...
  • Page 256 Table 8-1. Acer M5-481TG (Continued) Vendor Type Description 60002036 N320GB5.4KS_ HDD SEAGATE 2.5" 5400rpm KH.32001.024 SEAGATE 320GB 9WS14C-188 ST320LT012, Yarra 500G/P, 7mmzh SATA 8MB LF+HF F/W:0001SDM1 60002036 N500GB5.4KS_ HDD SEAGATE 2.5" 5400rpm KH.50001.030 SEAGATE 500GB 9WS142-188 ST500LT012, Yarra 500G/P, 7mmzh SATA 8MB...
  • Page 257 Table 8-1. Acer M5-481TG (Continued) Vendor Type Description 10001044 AF4S_A10B Keyboard CHICONY AF4S_A10B NK.I1413.007 CHICONY AF4S Internal 14 Standard 104KS Black Brazilian Portuguese Y2010 Acer Legend 10001044 AF4S_A10B Keyboard CHICONY AF4S_A10B NK.I1413.00Z CHICONY AF4S Internal 14 Standard 104KS Black US w/ Canadian French...
  • Page 258 Table 8-1. Acer M5-481TG (Continued) Vendor Type Description 10001044 AF4S_A10B Keyboard CHICONY AF4S_A10B NK.I1413.00G CHICONY AF4S Internal 14 Standard 104KS Black Hungarian Y2010 Acer Legend 10001044 AF4S_A10B Keyboard CHICONY AF4S_A10B NK.I1413.00C CHICONY AF4S Internal 14 Standard 104KS Black FR/Arabic Y2010 Acer Legend...
  • Page 259 Table 8-1. Acer M5-481TG (Continued) Vendor Type Description 60002041 OB2GBIII(256x1 Memory NONE DDR3L 1333 2GB KN.2GB00.006 QIMONDA 6*4) Dummy LF+HF 256x16*4pcs 60002041 SO2GBIII Memory NONE SO-DIMM DDRIII KN.2GB00.004 QIMONDA 2GB dummy LF+HF 60002041 SO4GBIII Memory NONE SO-DIMM DDRIII KN.4GB00.003 QIMONDA...
  • Page 260 CHAPTER Online Support Information...

  • Page 262: Online Support Information

    This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website.

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