Sony SLV-D983P Service Manual page 36

Troubleshooting
If you have any questions or problems not covered below, please consult your nearest Sony
service facility.
General Troubleshooting
Symptom Remedy
The ?/1 (on/standby) switch does
• Connect the mains lead to the mains securely.
not function.
The power is turned on but the DVD- • Moisture condensation has occurred. Turn the power off,
VCR does not operate.
The clock has stopped and "--:--" • The clock stops if the DVD-VCR is disconnected from
appears in the display window.
The remote commander does not • Make sure you are pointing the remote commander at the
function.
• Replace all the batteries in the remote commander with
• Make sure the TV / DVD·VIDEO switch is set correctly.
• Select correctly VIDEO or DVD with the SELECT DVD/
The tracking meter does not appear • The recording condition of the tape is very poor and
on the screen.
You cannot control other TVs. • Set your TV's code number. The code number may
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Troubleshooting
Symptom Remedy
The sound volume is low. • The sound volume is low on some DVDs. The sound
The disc does not play. • The disc is turned over.
• Insert the disc with the playback side facing down on the
• The disc is skewed.
• The player cannot play certain discs (page 6).
• The region code on the DVD does not match the player.
• Moisture has condensed inside the player.
• The player cannot play a recorded disc that is not
• Make sure the TV / DVD·VIDEO switch is set correctly.
• Select correctly VIDEO or DVD with SELECT DVD/
The MP3 audio track cannot be • The DATA CD or DATA DVD is not recorded in the MP3
played.
• The MP3 audio track does not have the extension ".MP3."
• The data is not formatted in MP3 even though it has the
• The data is not MPEG1 Audio Layer 3 data.
• The player cannot play audio tracks in MP3PRO format.
The JPEG image file cannot be • The DATA CD or DATA DVD is not recorded in JPEG
played.
• The JPEG image file does not have the extension ".JPG"
• The data is not formatted in JPEG even though it has the
• Length or width of the image is more than 4720 dots.
The title of the MP3 audio album/ • The player can only display numbers and alphabet. Other
track or JPEG image album/file is not
correctly displayed.
The disc does not start playing from • Programme play, shuffle play, or repeat play, has been
the beginning.
• Resume play has taken effect (page 34).
The player starts playing the disc • The disc features an auto playback function.
automatically.
Playback stops automatically. • While playing discs with an auto pause signal, the player
You cannot perform some functions • Depending on the disc, you may not be able to do some
such as stop, search, slow-motion
play, repeat play, shuffle play, or
programme play.
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Troubleshooting
unplug the mains lead and leave the DVD-VCR to dry for
over three hours.
the mains. Reset the clock (and timer).
remote sensor on the DVD-VCR.
new ones if they are weak.
VIDEO button.
tracking cannot be adjusted.
change when you replace the batteries of the remote
commander.
volume may improve if you set "Audio DRC" to "Wide
Range" (page 56).
disc tray.
correctly finalized (page 7).
VIDEO button.
format that conforms to ISO9660 Level 1/Level 2 or
UDF.
extension ".MP3."
format that conforms to ISO9660 Level 1/Level 2 or
UDF.
or ".JPEG."
extension ".JPG" or ".JPEG."
characters are displayed as asterisks.
selected (pages 71, 73).
stops playback at the auto pause signal.
operations. See the operating manual that comes with the
disc.
DVD Troubleshooting
Symptom
There is no picture/picture noise
appears.
Even though you set the aspect ratio
in "TV Type" of the "SCREEN
SETUP" menu the picture does not
fill the screen.
There is no picture from your VCR
connected to the LINE IN jacks.
There is no sound.
Sound is noisy.
Symptom
The language for the sound track
cannot be changed.
The subtitle language cannot be
changed or turned off.
The angles cannot be changed.
The player does not operate properly. • When static electricity, etc., causes the player to operate
VCR Troubleshooting
Symptom
The playback picture does not appear
on the TV screen.
The picture is not clear.
The picture has no colour.
The picture rolls vertically during
picture search.
The picture has no sound.
The sound from a tape recorded with
the VCR is not in stereo or the
STEREO indicator in the display
window is flashing.
1-26
Remedy
• Re-connect the connecting cord securely.
• The connecting cords are damaged.
• Check the connection to your TV (page 13) and switch
the input selector on your TV so that the signal from the
player appears on the TV screen.
• The disc is dirty or flawed.
• If the picture output from your player goes through your
VCR to get to your TV or if you are connected to a
combination TV/VIDEO player, the copy-protection
signal applied to some DVD programmes could affect
picture quality. If you still experience problems even
when you connect your player directly to your TV, please
try connecting your player to your TV's S-VIDEO input
(page 27).
• You have set the player to progressive format (the
PROGRESSIVE indicator lights up in orange) even
though your TV cannot accept the progressive signal. In
this case, set "Progressive" to "Off" (page 59).
• Even if your TV is compatible with progressive format
(525p/625p) signals, the image may be affected when you
set the player to progressive format. In this case, set
"Progressive" to "Off" and the player is set to normal
(interlace) format (page 59).
• COMPONENT VIDEO OUT jack is not used or
"Progressive" of the "SCREEN SETUP" menu is not set
correctly while the PROGRESSIVE indicator lights up in
orange. Check the setting (page 57) and connection
(page 27).
• The aspect ratio of the disc is fixed on your DVD.
• The DVD player must be in standby mode to view
pictures from your VCR.
• Re-connect the connecting cord securely.
• The connecting cord is damaged.
• The player is connected to the wrong input jack on the
amplifier (receiver) (page 29).
• The amplifier (receiver) input is not correctly set.
• The player is in pause mode or in Slow-motion Play
mode.
• The player is in fast forward or fast reverse mode.
• If the audio signal does not come through the DIGITAL
AUDIO OUT (COAXIAL) jack, check the audio settings
(page 54).
• When playing a CD with DTS sound tracks, noise will
come from the OUT AUDIO L/R jacks (page 34) or
DIGITAL OUT (COAXIAL) jack.
continued
Troubleshooting
Remedy
• Try using the DVD's menu instead of the direct selection
button on the remote (page 66).
• Multilingual tracks are not recorded on the DVD being
played.
• The DVD prohibits the changing of the language for the
sound track.
• Try using the DVD's menu instead of the direct selection
button on the remote (page 66).
• Multilingual subtitles are not recorded on the DVD being
played.
• The DVD prohibits the changing of the subtitles.
• Try using the DVD's menu instead of the direct selection
button on the remote (page 66).
• Multi-angles are not recorded on the DVD being played.
• The DVD prohibits changing of the angles.
abnormally, unplug the player.
Remedy
• Make sure the TV is set to the channel for the VCR. If
you are using a monitor, set it to video input.
• Adjust the tracking with the TRACKING +/– buttons.
• The video heads are dirty (see "On cleaning the video
heads" (page 3)). Clean the video heads using a Sony
video head cleaning cassette. If a Sony cleaning cassette
is not available in your area, have the heads cleaned at
your nearest Sony service facility (a standard service
charge will be required). Do not use a commercially
available liquid type cleaning cassette other than Sony's,
as it may damage the video heads.
• The video heads may have to be replaced. Consult your
local Sony service facility for more information.
• The "Colour System" option in the "USER SET" menu is
set to the wrong position. Set the option to conform to the
system that the tape was recorded in.
• Adjust the vertical hold control on the TV or monitor.
• The tape is defective.
• If you made A/V connections, check the audio cord
connection.
• Adjust the tracking.
• The video heads are dirty. Clean the video heads using a
Sony video head cleaning cassette as explained above.
continued
Troubleshooting
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