After Sales Service - TechLogix Network TL-2X1-HDV User Manual

7. After-sales Service
If there appear some problems when running the device, please check and deal with the
problems referenced in this user manual.
4) Product Limited Warranty: We warrant that our products will be free from defects in
materials and workmanship for three years. Please see warranty page posted on
www.tlnetworx.com
5) What the warranty does not cover:
l Warranty expiration.
l Factory applied serial number has been altered or removed from the product.
l Damage, deterioration or malfunction caused by:
l Normal wear and tear
l Use of supplies or parts not meeting our specifications
l No certificate or invoice as the proof of warranty.
l The product model showed on the warranty card does not match with the
model of the product for repairing or had been altered.
l Damage caused by force majeure.
l Non-authorized service
l Other causes which does not relate to a product defect
l Delivery, installation or labor charges for installation or setup of the product
6) Technical Support: Email to our after-sales department or make a call, please inform
us the following information about your cases.
l Product version and name.
l Detailed failure situations.
l The formation of the cases.
Remarks: For any questions or problems, please try to get help from your local
distributor.
for more info.
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TL-2X1-HDV- User Manual
www.tlnetworx.com