Premium Service; Frequently Asked Questions - Philips GC9955 User Manual

Question
Why does the system
keep beeping and
flashing?
Why does the iron or
steamer remain cold?
guarantee restrictions
- The guarantee does not cover products and/or product parts that are
subject to wear or that can be considered consumable parts by their nature,
such as anti-calc cartridges and ironing board covers.
- If the appliance is used improperly or for professional or semi-professional
purposes or if it is not used according to the instructions in this user manual,
the guarantee becomes invalid and Philips refuses liability for any damage caused.
- The guarantee is not valid if a defect is due to damage caused by incorrect
use, poor maintenance or if alterations or repairs have been carried out by
persons not authorised by Philips Consumer Lifestyle.
Note: These guarantee restrictions do not affect your statutory rights.

Premium service

We want to ensure that you remain satisfied with your Philips WardrobeCare
System. We would like to remind you to register your purchase on
www.philips.com/welcome so that we can stay in contact with you and
send you maintenance reminders.
If you have questions about your Wardrobe Care system, e.g. about its use,
maintenance or descaling, or if you need new anti-calc cartridges, please go to
www.philips.com/support or call the free local Philips hotline. You find its phone
number in the separate guarantee leaflet.
We have put maximum effort in designing, developing and testing this high-
quality product. In the unfortunate case that your Wardrobe Care system needs
repair, please contact the nearest authorised Philips service centre or call the free
local Philips hotline. They will help you arrange the repair in minimum time.

Frequently asked questions

This chapter lists the questions most frequently asked about the appliance. If you
cannot find the answer to your question, contact the Consumer Care Centre in
your country.
Answer
When the red REPLACE CARTRIDGE light flashes, the anti-calc cartridge has lost
its effectiveness and needs to be replaced. If you do not replace the used anti-calc
cartridge, the red REPLACE CARTRIDGE light stops flashing and the appliance stops
beeping. The Dual Protect Anti-Calc system automatically switches off the appliance
and it cannot be switched on again until the anti-calc cartridge has been replaced.
When the blue AUTO CALC CLEAN light flashes, the system is performing the Auto
Calc Clean process.
When the red light on the water tank flashes, there is not enough water or the water
tank is not placed in the water tank compartment properly. Fill the water tank and put
it back into the water tank compartment properly.
If the red light on the rinse tray flashes, the Auto Calc Clean process is finished. Empty
the rinse tray and place it back before you switch on the iron again.
The iron or steamer is not switched on. Press the iron or steamer power-on button.
The Auto Calc Clean process may be in progress. Wait for the Auto Calc Clean process
to finish and then switch on the appliance again.
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